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ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 14:52:00 -
[1] - Quote
So here we goGǪ
Low City Socket with Disk Structure GÇô Outside the city and under the disk there is a texture glitch that caused my tank to instantly explode.
I submitted my first Trouble Ticket when I lost 2 vehicles in the same map, the second was a test to make sure I wasnGÇÖt hit by anything player related.
First Trouble Ticket Response I received compensation for my losses, an apology, and assurance that it would be fixed.
So a few days went by and the same thing happened.
This time I submitted ticket with reference to my first ticket so the person handling it could quickly get the story. The second Trouble Ticket GOT ABSOLUTELY NO FORM OF COMPENSATION with an apology stating that the game is a work in progress.
When I issued the statement as follows:
GÇ£So to be clear:
1)You know itGÇÖs an issue.
2)You give 1 refund
3)You donGÇÖt fix the problem causing the issue
4)You then deny all further requests resulting in your error that you know about.GÇ¥
The response was:
GÇ£Hi,
We are working on a fix and the fix will be deployed as soon as possible.GÇ¥
Shame on you CCP, for all of your support your company has absolutely NO INTEGRITY.
For all your glitches that I deal with, for all your game mechanics that need work, for your content that your promise to eventually deliver, this pretty much sums up what the world should know about how you handle problems.
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castba
Penguin's March
121
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Posted - 2013.09.17 15:00:00 -
[2] - Quote
What was the outcome you were after?
They did apologise and state they were fixing it after paying for your tanks the first time. |
HandOGod
Taints of Tartarus
171
|
Posted - 2013.09.17 15:01:00 -
[3] - Quote
A few days to fix a glitch like that is a bit of a high expectation.
If you dont' want to lose the tank don't go in there.
If you want to test the glitch use something cheaper.
It's just a tank, think your over dramatizing it a bit. |
Banning Hammer
Tal-Romon Legion
Amarr Empire
1463
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Posted - 2013.09.17 15:02:00 -
[4] - Quote
Anyone will think that is REAL tanks that you losing.... just rage quit like we all do. Ohh... wait, is that what you doing right now ? |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 15:03:00 -
[5] - Quote
Its the fact the second time from the same issue no such compensation was offered.
If you know its problem and its causing your customers problems, should you just tell them to kiss off after it happens more than once?
Most places that know its a technical problem that is no fault of the players will issue compensation until they resolve it. Not just tell you "Our bad, play more and buy more" |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
|
Posted - 2013.09.17 15:05:00 -
[6] - Quote
I am not rage quitting, for all the trolls.
Just make sure when you are putting gold plating a POS, you know that they have only one priority.
Refunding takes them seconds to do, using Aurum and ISK on tanks tanks me a little longer. Its a consideration factor. |
Rynoceros
Rise Of Old Dudes
747
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Posted - 2013.09.17 15:08:00 -
[7] - Quote
It's fake money, spent on a fake vehicle.
What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...") |
Banning Hammer
Tal-Romon Legion
Amarr Empire
1464
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Posted - 2013.09.17 15:09:00 -
[8] - Quote
ABadMutha13 wrote:I am not rage quitting, for all the trolls.
Just make sure when you are putting gold plating a POS, you know that they have only one priority.
Refunding takes them seconds to do, using Aurum and ISK on tanks tanks me a little longer. Its a consideration factor.
Hey, is no problem.. i have already Rage Quitted about 500 times in Dust 514, I am Rage Quitting right now because the aim-assist.
Rage Quitting is part of Dust 514, we all understand. |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
|
Posted - 2013.09.17 15:16:00 -
[9] - Quote
Rynoceros wrote:It's fake money, spent on a fake vehicle.
What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...")
LOL, awesome defense there big guy.
Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position.
Keep going with that philosophy and see where it gets you. |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 15:19:00 -
[10] - Quote
Banning Hammer wrote:ABadMutha13 wrote:I am not rage quitting, for all the trolls.
Just make sure when you are putting gold plating a POS, you know that they have only one priority.
Refunding takes them seconds to do, using Aurum and ISK on tanks tanks me a little longer. Its a consideration factor. Hey, is no problem.. i have already Rage Quitted about 500 times in Dust 514, I am Rage Quitting right now because the aim-assist. Rage Quitting is part of Dust 514, we all understand.
I can respect that logic. |
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TheAmazing FlyingPig
Crux Special Tasks Group
Gallente Federation
3512
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Posted - 2013.09.17 15:24:00 -
[11] - Quote
CCP didn't deploy a patch two days after I told them too, so they are a horrible company. I will relay this message to all of the worlds media outlets so that they may know the tyranny that is CCP.
It takes time to fix these things. When they do fix it, they post about it. Driving a tank into that bugged place not once, but twice, isn't really advised until you see them say something about it. |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 15:27:00 -
[12] - Quote
TheAmazing FlyingPig wrote:CCP didn't deploy a patch two days after I told them too, so they are a horrible company. I will relay this message to all of the worlds media outlets so that they may know the tyranny that is CCP.
It takes time to fix these things. When they do fix it, they post about it. Driving a tank into that bugged place not once, but twice, isn't really advised until you see them say something about it.
The other half is driving my tank outside this spot makes me an easier target.
So I should waste tanks "avoiding" problem areas, instead of holding the company responsible for replacing a "virtual" item that costs them nothing to do so? Never go into business my friend...never. |
Reav Hannari
Red Rock Outriders
1317
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Posted - 2013.09.17 15:34:00 -
[13] - Quote
TL;DR: Wrong forum section, use the actual map names, be patient.
There is a top-level section to these forums called "DUST 514 Map Feedback". In there you will find threads on each map, with names and a grid system so that you can pass rough coordinates on to the people that handle the maps. Instead of posting in General Discussions, where our goal is to troll you into the dirt, why don't you post there where a helpful developer by the name of CCP LogicLoop will read and probably respond to the issue.
The current high-speed development cycle for DUST is about 4 to 5 weeks long followed by a few weeks at Sony for additional quality assurance. Figure your issue might be assigned to the next cycle you're still looking at two months if its not something they can hot fix on the server. Probably a fair amount longer.
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ugg reset
Molon Labe.
RISE of LEGION
387
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Posted - 2013.09.17 15:35:00 -
[14] - Quote
if your going to post in every thread then at least put some thought into each post. no one cares about your tank (why should we?) , your beef is with CCP so take it up with them.
https://forums.dust514.com/default.aspx?g=posts&m=1309076#post1309076
https://forums.dust514.com/default.aspx?g=posts&m=1309074#post1309074 |
Rynoceros
Rise Of Old Dudes
749
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Posted - 2013.09.17 15:37:00 -
[15] - Quote
ABadMutha13 wrote:Rynoceros wrote:It's fake money, spent on a fake vehicle.
What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...") LOL, awesome defense there big guy. Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position. Keep going with that philosophy and see where it gets you.
Troll or not, I'm not dumb enough to kill myself on the same glitch at least 3 times.
Ever play a game without glitches?
Would any other game entertain your quandary, especially on the first report?
My ability to "get over it" will take me farther in life than
your need to sit in the middle of town square crying about how you were wronged, looking for sympathy from every passerby. Guaranteed. |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
18
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Posted - 2013.09.17 15:45:00 -
[16] - Quote
Rynoceros wrote:ABadMutha13 wrote:Rynoceros wrote:It's fake money, spent on a fake vehicle.
What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...") LOL, awesome defense there big guy. Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position. Keep going with that philosophy and see where it gets you. Troll or not, I'm not dumb enough to kill myself on the same glitch at least 3 times. Ever play a game without glitches? Would any other game entertain your quandary, especially on the first report? My ability to "get over it" will take me farther in life than your need to sit in the middle of town square crying about how you were wronged, looking for sympathy from every passerby. Guaranteed.
Played one last night, been playing games for over 20 years.
What was your point again about company responsibility and what I was getting at? Perhaps I missed it as you tripped over logically thinking. |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
18
|
Posted - 2013.09.17 15:46:00 -
[17] - Quote
Yes you are right.... Forums are hardly the place to voice opinions...
fo-+rum
-êf+¦r+Öm/Submit
noun
plural noun: forums
1.
a place, meeting, or medium where ideas and views on a particular issue can be exchanged. |
Rynoceros
Rise Of Old Dudes
749
|
Posted - 2013.09.17 15:53:00 -
[18] - Quote
ABadMutha13 wrote:Rynoceros wrote:ABadMutha13 wrote:Rynoceros wrote:It's fake money, spent on a fake vehicle.
What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...") LOL, awesome defense there big guy. Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position. Keep going with that philosophy and see where it gets you. Troll or not, I'm not dumb enough to kill myself on the same glitch at least 3 times. Ever play a game without glitches? Would any other game entertain your quandary, especially on the first report? My ability to "get over it" will take me farther in life than your need to sit in the middle of town square crying about how you were wronged, looking for sympathy from every passerby. Guaranteed. Played one last night, been playing games for over 20 years. What was your point again about company responsibility and what I was getting at? Perhaps I missed it as you tripped over logically thinking.
Their responsibility ended with "we're working on it." and issuance of a refund the first time around when you were genuinely surprised.
It is your responsibility to not reproduce the glitch endlessly, and keep getting full refunds on used vehicles.
Logical enough, or are you that committed to continuing this useless rant?
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CCP Logibro
C C P
C C P Alliance
1946
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Posted - 2013.09.17 15:59:00 -
[19] - Quote
Locked for duplicate topic.
CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics
@CCP_Logibro |
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