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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 14:52:00 -
[1] - Quote
So here we goGǪ
Low City Socket with Disk Structure GÇô Outside the city and under the disk there is a texture glitch that caused my tank to instantly explode. I submitted my first Trouble Ticket when I lost 2 vehicles in the same map, the second was a test to make sure I wasnGÇÖt hit by anything player related. First Trouble Ticket Response I received compensation for my losses, an apology, and assurance that it would be fixed. So a few days went by and the same thing happened. This time I submitted ticket with reference to my first ticket so the person handling it could quickly get the story. The second Trouble Ticket GOT ABSOLUTELY NO FORM OF COMPENSATION with an apology stating that the game is a work in progress. When I issued the statement as follows: GÇ£So to be clear: 1)You know itGÇÖs an issue. 2)You give 1 refund 3)You donGÇÖt fix the problem causing the issue 4)You then deny all further requests resulting in your error that you know about.GÇ¥
The response was: GÇ£Hi, We are working on a fix and the fix will be deployed as soon as possible.GÇ¥
Shame on you CCP, for all of your support your company has absolutely NO INTEGRITY. For all your glitches that I deal with, for all your game mechanics that need work, for your content that your promise to eventually deliver, this pretty much sums up what the world should know about how you handle problems.
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ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 15:03:00 -
[2] - Quote
Its the fact the second time from the same issue no such compensation was offered.
If you know its problem and its causing your customers problems, should you just tell them to kiss off after it happens more than once?
Most places that know its a technical problem that is no fault of the players will issue compensation until they resolve it. Not just tell you "Our bad, play more and buy more" |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 15:05:00 -
[3] - Quote
I am not rage quitting, for all the trolls.
Just make sure when you are putting gold plating a POS, you know that they have only one priority.
Refunding takes them seconds to do, using Aurum and ISK on tanks tanks me a little longer. Its a consideration factor. |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 15:16:00 -
[4] - Quote
Rynoceros wrote:It's fake money, spent on a fake vehicle. What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...")
LOL, awesome defense there big guy.
Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position.
Keep going with that philosophy and see where it gets you. |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 15:19:00 -
[5] - Quote
Banning Hammer wrote:ABadMutha13 wrote:I am not rage quitting, for all the trolls.
Just make sure when you are putting gold plating a POS, you know that they have only one priority.
Refunding takes them seconds to do, using Aurum and ISK on tanks tanks me a little longer. Its a consideration factor. Hey, is no problem.. i have already Rage Quitted about 500 times in Dust 514, I am Rage Quitting right now because the aim-assist. Rage Quitting is part of Dust 514, we all understand.
I can respect that logic. |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
17
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Posted - 2013.09.17 15:27:00 -
[6] - Quote
TheAmazing FlyingPig wrote:CCP didn't deploy a patch two days after I told them too, so they are a horrible company. I will relay this message to all of the worlds media outlets so that they may know the tyranny that is CCP.
It takes time to fix these things. When they do fix it, they post about it. Driving a tank into that bugged place not once, but twice, isn't really advised until you see them say something about it.
The other half is driving my tank outside this spot makes me an easier target.
So I should waste tanks "avoiding" problem areas, instead of holding the company responsible for replacing a "virtual" item that costs them nothing to do so? Never go into business my friend...never. |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
18
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Posted - 2013.09.17 15:45:00 -
[7] - Quote
Rynoceros wrote:ABadMutha13 wrote:Rynoceros wrote:It's fake money, spent on a fake vehicle. What's the big ******* deal?
Today's life lesson: Crap Happens. Every day.
(CCP just didn't want to say, "Well, quit driving over that spot, *******. You knew it was gonna happen...") LOL, awesome defense there big guy. Go away Troll, the lesson is company policy and responsibility to their clients is a big deal. Unless you are one of those guys who just takes all of life's "crap" sits in a basement playing a games all day. I am thinking you shower in the fetal position. Keep going with that philosophy and see where it gets you. Troll or not, I'm not dumb enough to kill myself on the same glitch at least 3 times. Ever play a game without glitches? Would any other game entertain your quandary, especially on the first report? My ability to "get over it" will take me farther in life than your need to sit in the middle of town square crying about how you were wronged, looking for sympathy from every passerby. Guaranteed.
Played one last night, been playing games for over 20 years.
What was your point again about company responsibility and what I was getting at? Perhaps I missed it as you tripped over logically thinking. |
ABadMutha13
Nihil-Obstat Mercs General Tso's Alliance
18
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Posted - 2013.09.17 15:46:00 -
[8] - Quote
Yes you are right.... Forums are hardly the place to voice opinions...
fo-+rum -êf+¦r+Öm/Submit noun plural noun: forums 1. a place, meeting, or medium where ideas and views on a particular issue can be exchanged. |
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