Dj grammer
Red Star Jr.
14
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Posted - 2013.07.04 20:35:00 -
[4] - Quote
NOW THIS IS WHAT I CALL CUSTOMER SERVICE:
Garrett H.: Hi, my name is Garrett H.. How may I help you?
Marque Cross: I am having problems with dust 514 but for some reason people are telling me to restore the database
Marque Cross: I can go into this further if needed
Garrett H.: I see, Marque. I'd be happy to look into this for you today.
Marque Cross: Thank you
Garrett H.: What exactly is the issue with dust 514
Marque Cross: After their Update for their game I had DC'd a total of 36 times in the last 3 days
Marque Cross: before the update it was like 1-2 times every 2-3 weeks
Marque Cross: I kept putting in help tickets and posting stuff on their forums but they failed to give me a definite answer
Marque Cross: I even did their supposed steps to fix the problem
Garrett H.: Okay, Restoring the data base will not help We will need to delete the game and redownload it, it could be that the update corrupted.
Garrett H.: What all have you tried?
Marque Cross: Ethernet cord directly to the port, port forwarding, Had my provider comeout and redo everything after they heard about this
Garrett H.: Okay, please Shut down the system.
Marque Cross: shutting down
Marque Cross: it is off
Garrett H.: Awesome, give it about a minute then can you please turn your system on without a disc inside
Marque Cross: it is a downloaded game
Marque Cross: but will do
Garrett H.: Okay, thank you.
Marque Cross: redoing the shut down
Garrett H.: Please let me know when it is on the main menu
Marque Cross: no problem
Marque Cross: at the home screen
Garrett H.: Awesome please go the dust 514 icon press "triangle" and delete it.
Marque Cross: oh with pleasure
Garrett H.: When its deleted please let me know.
Marque Cross: also delete the game data as well/
Garrett H.: Yes please that was the next step.
Marque Cross: done all of it is done
Marque Cross: question
Marque Cross: Am I the first guy to talk about this?
Garrett H.: You deleted the Game data out of the Game data utility and the update correct?
Marque Cross: yes i did
Garrett H.: And yes you are the first case of this issue.
Garrett H.: I have not heard of it at all.
Marque Cross: All I can say is go to the DUST 514 forums
Marque Cross: but ready for the next step
Garrett H.: Please shut the system down.
Marque Cross: shutting down
Marque Cross: the system is off
Garrett H.: With the PS3 off (power light should be red), touch and hold the Power button, you will then hear the 1st beep indicating that the PS3 is powering on.
Continue to hold and after approximately 5 seconds you will hear a 2nd beep, indicating video reset. Continue to hold and after about 5 more seconds you will hear 3rd beep, and system will power off (Power light goes red). Then release power button.
Garrett H.: Let me know when you have held the power button for the 3 beeps and when it is back to the solid red light.
Marque Cross: so going into safe mode
Garrett H.: Yes please.
Marque Cross: did the 3 beeps
Garrett H.: Now, touch and hold the Power button, you will hear the 1st beep, again for PS3 power on.
Continue to hold and after approximately 5 seconds you will hear the 2nd beep for video reset. Continue to hold and after 5 seconds you will hear a quick double beep. At that point release power button.
Let me know when you have done so.
Marque Cross: there
Garrett H.: Please select Option 3 (Restore File System). This will not delete any saved data but will search for files to repair. Please select GÇÿYesGÇÖ and press GÇÿXGÇÖ to continue.
Marque Cross: in the process
Garrett H.: Awesome please let me know when you reach the main menu again.
Marque Cross: it is restoring
Garrett H.: Great, thank you. Please keep me updated on where it is at.
Marque Cross: about halfway though
Marque Cross: system is resetting itself
Marque Cross: going into my profile
Marque Cross: at the main menu now
Garrett H.: Okay, you will need to go to Settings> Network settings> Media server connect> disable.
Marque Cross: done
Garrett H.: Now you will just need to redownload the game and the update.
Garrett H.: That should resolve the issue.
Marque Cross: game is redownloading
Marque Cross: do you think it could be do to bad data from the old update?
Garrett H.: That would cause an issue like this so we deleted it completely and your starting over with the updates and game data, all of your progress is untouched though.
Garrett H.: You wont lose any of the.
Garrett H.: Is there anything else I can assist you with today?
Marque Cross: yes please have a happy 4th of July.
Marque Cross: also thank you for your help =)
Marque Cross: was just about to do the drastic measure of backing up my ps3 and completely wiping it clean
Garrett H.: Will do, you too. Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.
Garrett H.: You don
Marque Cross: yes lol
Garrett H.: You dont need to do that.
Marque Cross: i wont
Garrett H.: Have a Great 4th of July.
Marque Cross: You too sir
Marque Cross: disconnecting
You have disconnected.
Now you know my real name as a bonus |