So as a few people have pointed out in this thread already that the academy itself is fine and actually meets our intended goal which is to provide a safe area to practice the first few games before being thrown in the deep end.

The problem is the deep end is very deep at the moment, and we need an improved matchmaking system to fix this. We are not happy with our current system and so are going back to the drawing board and creating a new matcher to provide more balanced teams. Think of it like a tier system but rather than discrete intervals of 0 - 10,000 WP then 10,000 - 30,000 WP etc we instead have a continuous sliding scale of difficulty and match players based on multiple criteria.

No ETA on delivering this just yet but it is a high priority (I am working on it as we speak).

Lick some more boots. I do not enjoy the taste.

What makes the CPM qualified to make that kind of decision?

LOL.... i just have to bring this up because it is a crossover from similar games that can work. Planet side 2(two) has a real tutorial that not all front loaded text wall just thrown in and hey it does work for them, it throws new players with vets which we had before but without a real tutorial. so back to the point when is there going to be a real tutorial for in-game mechanics? the academy is w/e and doesn't scare away people right away but it is a band aid which doesn't help fix the issue just covers the area until new players leave the academy and then they come here dazed and confused while all kinds of scared of dieing a million times or they just leave all together because the skills they were meant to pick in the academy is not there 9 out of 10 and the deep end is not going better with a better match maker. but hey I'm leaving once PS4 comes out because of other more important issues so if you want to walk that road go ahead.

A. They were? Really?
B. I trust Kane as an excellent communicator. ALL CPM should be focused on connecting decision makers with those affected. The statement I quoted suggested CPM cannot even relay any conversations on THE make or break feature of this game. There is no reasonable explanation CCP considers it NDA.
C. No idea who you are talking about, but it sure as hell isn't me or anyone I respect. Perhaps projecting yourself?

Not necessarily. Someone could create a DUST account, create a character, and leave it be for, say, a year. During that year he accumulates cca. 8.5M SP just through passive skilpoint accrual. By current skillpoint standards that would almost make him a DUST veteran, and that's without playing a single match and firing a single shot. WPs have to be taken into account along with SPs to assess player experience and ability.
Actually, WPs are certainly more reflective of someone's player experience, since they are a measure of what the player achieved by actually playing the game, and not by doing nothing and/or camping in fights.