Abu Stij
Goonfeet
Special Planetary Emergency Response Group
180
   |
Posted - 2013.06.10 19:41:00 -
[1] - Quote
CCP Mintchip wrote:Absolutely, more updates and more information is on the horizon :) Cheer up buttercup!
CCP Mintchip // Twitter - @CCP_Mintchip
Dust 514 Community Rep
I am far from one to like you nor do I actually hate you, but that said, this post is pretty much evidence that your attitude isn't going to be helpful at all in this community.
You've made a promise of "more updates and more information is on the horizon", which is basically CCP's way of saying "yeah sure, we'll get to it" which is exactly the same sort of attitude that has come from CCP in the past which lead to this thread. This isn't something CCP isn't known for doing, they did it in EVE for a good while and actually realized that they should communicate with the players more.
The added "cheer up buttercup" is needless and, to some, it comes across as if you're talking to a child and not someone who is a customer. I can see where you want to make the OP feel good about the game, but don't let the ambiguity of your words lead to you coming across as condescending.
In your two years of playing EVE, you had to have at least seen the EVE-O forums once or twice, and in which case you would have seen the posts Guard, Fozzie, Eterne etc. make, they never let themselves come across as condescending. Hell, Xhagen came across condescending on the EVE-O forums in your "Look at me I work for CCP now" and the players chastised him over it, because its bad form and makes you look like you're of the Incarna-era mindset CCP has tried to correct over the past few years.
I'm not sure what qualifications you had that got you the position nor does it make any difference at this point. I get you're having a blast in Iceland and stealing FoxFour's phone to post on his twitter, its cool I get you want to have fun at work, we all do. But when you're on these forums, you know your e-office, for the love that is holy follow this advice:
If you're just going to empty-post, don't bother posting. You're just fueling the "CCP doesn't provide any information and makes false promises" that you, as a Community Representative, should be trying to fix.
We have players here going on a year of playing this game, and know a lot of the issues. These people have been patient while CCP does this, or that to "optimize" the game. When you come in and just say "yeah we'll totally do that!" months after that same thing was said, it's not helpful whatsoever.
AKCP Scion Lex wrote:Maybe you need a dust csm? Get some players up to iceland and chat with them about where things are going. I would suggest the ones that arent impressed. They probably have the best ideas. I'll keep playing cause there is jack going on in my wormhole, but dont know if I can consider dust an a real mmo. right now its simply filler between ops. I sure as hell wouldn't pay for it. with 4 eve accts paid yearly you get enough of my cash. You better step it up if you want more.
They have that, its the CPM which was appointed by CCP until the first elections take place. They have, in some ways, been useful but in others they haven't been able to provide any details on matters due to either NDA, or CCP just not working with them or giving the information. |
Abu Stij
Goonfeet
Special Planetary Emergency Response Group
182
|
Posted - 2013.06.11 00:20:00 -
[2] - Quote
CCP Mintchip wrote:Hey there! I appreciate your concern and I've stated before that we are working towards a system to make what's going on behind the scenes more visible to you. I am new here; so my posts may be what you've seen before, but ultimately they are our promise to a more transparent future.
Also! I am in daily working hours in Iceland, I will have a USTZ when I am back in SF :D So until then, I'll be posting on an Icelandic time-schedule! Which means I'm going to bed now :P
Thank you for your feedback, I am sorry again that you feel the way you do - hopefully there's action and you'll be very very pleased with me. :) We will meet again!
CCP Mintchip // Twitter - @CCP_Mintchip
Dust 514 Community Rep
Those tweets were in jest so take those with a grain of salt.
As for your role at CCP, it's understandable you're new and eager, but as I said it's far more important to make sure your message is as you intend it and not left to ambiguity in your message, nor the tone in which you're delivering it.
This is especially true after the community has routinely been made promises that have yet to live up to the words the CCP team has said, as well as the expectations the players were given for said promises.
CCP FoxFour wrote:I just want to add that I find it highly... well awkward that very few of you bother to make such long and thought out responses when I post random to the forums or "interact" with the community. Guess I best shut up before you guys get mad at me.
If for some reason you guys don't want to believe CCP Mintchip when she says it, as someone from outside the community team they are working to improve the communications.
/me shrugs
Home I go
You'll notice I pointed out other CCP staff who have posted on the different forums making the same mistakes, and simply saying that perhaps some fore-thought regarding what your post will be read as by the other side is a far better approach than what has been going on lately.
If you think it's personal attack on CCP Mintchip then, well all I can say is it's not.
Regarding your short posts getting long drawn out responses, I will provide that service to you shortly (even though I'm sure I've done it to you before). |