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Thread Statistics | Show CCP posts - 1 post(s) |
Kasparov1
Isuuaya Tactical
Caldari State
0
   |
Posted - 2013.05.27 04:45:00 -
[1] - Quote
I sent in a ticket on the 14 and got a reply on the 17. This is the reply.
Posted at 17.05.2013 17:03 by GM Grave
Hello,
This response is being sent to all users who have filed a support ticket in order to request a skill respec.
We would like to acknowledge receipt of your skill respect request and inform you that we have now flagged your account for a skill respec .
The skill respec will be applied to your characters in the coming days once we have completed and deployed changes to the skill tree. This one time respec will remove and refund all ISK and skill points that have been applied to date. Please ensure that due care is taken when spending skills and ISK as we will be unable to reverse ISK/SP spending in future.
If you wish to discuss issues that have not been addressed in this skill respec response, or believe you have received this message in error then please respond to this support ticket and we will attempt to address your issue.
Please accept my sincere apologies for any inconvenience this may have caused.
Please note that if you are receiving this message you are currently in a queue for a skill respec. Eligible customers who may have been misfiled and would like to request an Aurum account reset should respond to this ticket clarifying their request.
Regards,
Lead GM Grave
CCP Customer Relations | EVE Online | DUST 514
Was I supposed to reply this this message?
I got another message yesterday saying this
Posted at 26.05.2013 15:08 by
This petition was closed by system, timed out while waiting for customer reply
Am I still getting an sp respec or do i have to send another or..? |
Halcyon Grey
Planetary Response Organization
2
|
Posted - 2013.05.27 04:47:00 -
[2] - Quote
It seems some timer elapsed and it was automatically closed even though it shouldn't have been. I would submit another ticket and explain the situation just in case. |
Cy Clone1
Ill Omens
EoN.
10
|
Posted - 2013.05.27 04:54:00 -
[3] - Quote
Kasparov1 wrote:I Please note that if you are receiving this message you are currently in a queue for a skill respec. Eligible customers who may have been misfiled and would like to request an Aurum account reset should respond to this ticket clarifying their request.
Regards,
Lead GM Grave
CCP Customer Relations | EVE Online | DUST 514
[/i][/u]
Was I supposed to reply this this message?
I got another message yesterday saying this
Posted at 26.05.2013 15:08 by
This petition was closed by system, timed out while waiting for customer reply
Am I still getting an sp respec or do i have to send another or..?
|
mollerz
s1ck3r Corp
319
|
Posted - 2013.05.27 04:54:00 -
[4] - Quote
Halcyon Grey wrote:It seems some timer elapsed and it was automatically closed even though it shouldn't have been. I would submit another ticket and explain the situation just in case.
Or they could fix their mistake before they really concreted their rep as not something very nice to say. |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:00:00 -
[5] - Quote
same with mine , what a coincidence , when respec is about to start today , is CCP planning a MASS fk up?
if i make another ticket i most likely be in the last batch now...
WTF? |
Kasparov1
Isuuaya Tactical
Caldari State
0
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Posted - 2013.05.27 05:01:00 -
[6] - Quote
Cy Clone1 wrote:[quote=Kasparov1]I Please note that if you are receiving this message you are currently in a queue for a skill respec.i think that part is important 
Okay, but why send another message a week later saying that my ticket was closed because they were waiting for a reply? Just wanted to know if anyone else got this. I'll send in another ticket just in case |
S0LlD SNAKE
PLAYSTATION4
55
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Posted - 2013.05.27 05:02:00 -
[7] - Quote
Cy Clone1 wrote:[quote=Kasparov1]I Please note that if you are receiving this message you are currently in a queue for a skill respec.i think that part is important
it ends with this:
"This petition was closed by system, timed out while waiting for customer reply"
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Kasparov1
Isuuaya Tactical
Caldari State
0
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Posted - 2013.05.27 05:02:00 -
[8] - Quote
Can everyone check their tickets and see if it says the same thing? |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:03:00 -
[9] - Quote
Kasparov1 wrote:Can everyone check their tickets and see if it says the same thing?
i have same thing , hope tickets been resolved and after DT i got the respec and thats just some system ****** error |
THE GREY CARDINAL
PSU GHOST SYNDICATE
DARKSTAR ARMY
103
|
Posted - 2013.05.27 05:04:00 -
[10] - Quote
Cy Clone1 wrote:Kasparov1 wrote:I Please note that if you are receiving this message you are currently in a queue for a skill respec.
i think that part is important
This. I got the same response saying I was in line for a respec. I don't expect the ticket to stay open; CCP actioned my request, notified me and now I just have to wait. |
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S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:05:00 -
[11] - Quote
THE GREY CARDINAL wrote:Cy Clone1 wrote:Kasparov1 wrote:I Please note that if you are receiving this message you are currently in a queue for a skill respec.
i think that part is important This. I got the same response saying I was in line for a respec. I don't expect the ticket to stay open; CCP actioned my request, notified me and now I just have to wait.
check your ticket now and see the last text line |
Cy Clone1
Ill Omens
EoN.
10
|
Posted - 2013.05.27 05:07:00 -
[12] - Quote
sorry i didnt see that very last part about the second email. forgive me for my smug comment. I did not recieve that messege so maybe it would be best to resend. I didnt reply to any mails sent from ccp. so maybe they just made a mistake with yours. |
SC-SAMCRO
Shadow Company HQ
5
|
Posted - 2013.05.27 05:10:00 -
[13] - Quote
Mine is still open.
Not sure what happened to you.... |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:11:00 -
[14] - Quote
I created my ticket on 14/05 , hey OP when did you create yours? |
Kasparov1
Isuuaya Tactical
Caldari State
0
|
Posted - 2013.05.27 05:17:00 -
[15] - Quote
S0LlD SNAKE wrote:I created my ticket on 14/05 , hey OP when did you create yours?
same date :/
i resent my ticket explaining what happened. i suggest you do the same |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:20:00 -
[16] - Quote
Kasparov1 wrote:S0LlD SNAKE wrote:I created my ticket on 14/05 , hey OP when did you create yours? same date :/ i resent my ticket explaining what happened. i suggest you do the same
created on 14 closed on 25 ...
i guess i have to resend after DT |
limit rush
Valor Coalition
RISE of LEGION
3
|
Posted - 2013.05.27 05:32:00 -
[17] - Quote
Sent the 14 also and was closed. I will resend just in case
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Keeriam Miray
IMPSwarm
Negative-Feedback
13
|
Posted - 2013.05.27 05:37:00 -
[18] - Quote
I did reply to petition... but mine was closed by time out as well.
CCP trying to CHEAT!  |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:43:00 -
[19] - Quote
Keeriam Miray wrote:I did reply to petition... but mine was closed by time out as well. CCP trying to CHEAT!
u have to reply?
reply what?
yes?
LMAO |
Aoena Rays
Bragian Order
Amarr Empire
69
|
Posted - 2013.05.27 05:47:00 -
[20] - Quote
You pasted full ticket reply to forums. Maybe you should read forum rules first before posting this? |
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Eisen Sonnet
S.e.V.e.N.
Gentlemen's Agreement
12
|
Posted - 2013.05.27 05:48:00 -
[21] - Quote
Mine was sent on the 15th and remains open. |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:48:00 -
[22] - Quote
Eisen Sonnet wrote:Mine was sent on the 15th and remains open.
check it everyday untill 31 if u dont get respec |
Keeriam Miray
IMPSwarm
Negative-Feedback
13
|
Posted - 2013.05.27 05:54:00 -
[23] - Quote
"We would like to acknowledge receipt of your skill respect request" - that part means you should reply to it |
S0LlD SNAKE
PLAYSTATION4
55
|
Posted - 2013.05.27 05:58:00 -
[24] - Quote
Keeriam Miray wrote:"We would like to acknowledge receipt of your skill respect request" - that part means you should reply to it
"We would like to acknowledge receipt of your skill respect request and inform you that we have now flagged your account for a skill respec ."
if its already flagged then acknowledge what?
u already "acknowledged" u want respec when u send the ticket in the first place
i think this is just a scheme to fk up ppl |
James-5955
Internal Error.
Negative-Feedback
182
|
Posted - 2013.05.27 06:01:00 -
[25] - Quote
IDK.. I really need the respec after screwing up so hard with my allocation, but I'm not worried at all by this thread. I'm sure that even if it was closed, you're still on their list and will get the respec sooner or later.
"We would like to acknowledge receipt of your skill respec request and inform you that we have now flagged your account for a skill respec ."
By sending you a message, they're acknowledging your respec request, and in that same sentence they state that you're in the Q for getting a respec. You're good to go, they're not asking for a reply asking for the same thing again.. Mine is still open, submitted it not long ago though. |
Kasparov1
Isuuaya Tactical
Caldari State
0
|
Posted - 2013.05.27 06:05:00 -
[26] - Quote
Aoena Rays wrote:You pasted full ticket reply to forums. Maybe you should read forum rules first before posting this?
lol
I bet you sit in front of the class |
IMPAIRS YOUR ABILITY
Goonfeet
31
|
Posted - 2013.05.27 06:09:00 -
[27] - Quote
Submitted mine on the 14th as well and have received the same timed out closed message. My hope is those will be the ones updated tomorrow if not anyone who submitted in the 15 or later should stop being smug in their response and look for the answer as you'll be getting the same message soon. |
Kasparov1
Isuuaya Tactical
Caldari State
0
|
Posted - 2013.05.27 06:13:00 -
[28] - Quote
IMPAIRS YOUR ABILITY wrote:Submitted mine on the 14th as well and have received the same timed out closed message. My hope is those will be the ones updated tomorrow if not anyone who submitted in the 15 or later should stop being smug in their response and look for the answer as you'll be getting the same message soon.
Hmm, I didn't think of it like that. I hope thats what happening. I guess we'll see after DT. i made this thread just looking for answers and thanks for those who checked their own tickets. Makes me feel better that I'm not the only one who got it. |
Keeriam Miray
IMPSwarm
Negative-Feedback
13
|
Posted - 2013.05.27 06:29:00 -
[29] - Quote
S0LlD SNAKE wrote:Keeriam Miray wrote:"We would like to acknowledge receipt of your skill respect request" - that part means you should reply to it "We would like to acknowledge receipt of your skill respect request and inform you that we have now flagged your account for a skill respec ." if its already flagged then acknowledge what? u already "acknowledged" u want respec when u send the ticket in the first place i think this is just a scheme to fk up ppl
like if it was sended to you or you send that skill respec request by mistake? |
S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 07:15:00 -
[30] - Quote
Keeriam Miray wrote:S0LlD SNAKE wrote:Keeriam Miray wrote:"We would like to acknowledge receipt of your skill respect request" - that part means you should reply to it "We would like to acknowledge receipt of your skill respect request and inform you that we have now flagged your account for a skill respec ." if its already flagged then acknowledge what? u already "acknowledged" u want respec when u send the ticket in the first place i think this is just a scheme to fk up ppl like if it was sended to you or you send that skill respec request by mistake?
yeah they or i would send an OPTIONAL request by mistake
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Keeriam Miray
IMPSwarm
Negative-Feedback
13
|
Posted - 2013.05.27 07:56:00 -
[31] - Quote
S0LlD SNAKE wrote:yeah they or i would send an OPTIONAL request by mistake
Everyone making mistakes... even me, you, CCP, SONY. Someone posting something with lacking info, that obvios to you, but not to everyone else. Kids playing games too you know they need MORE info & tutorials. Someone is just new to gaming & all that community, forums & GM, DEV support things. |
S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 08:41:00 -
[32] - Quote
Keeriam Miray wrote:S0LlD SNAKE wrote:yeah they or i would send an OPTIONAL request by mistake Everyone making mistakes... even me, you, CCP, SONY. Someone posting something with lacking info, that obvios to you, but not to everyone else. Kids playing games too you know they need MORE info & tutorials. Someone is just new to gaming & all that community, forums & GM, DEV support things.
its not only 1 person
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I-Shayz-I
ZionTCD
Unclaimed.
284
|
Posted - 2013.05.27 10:03:00 -
[33] - Quote
I don't see why everyone sent theirs out the 14th?
CCP said SPECIFICALLY to send a ticket in AFTER they make the changes to the skill system.
You guys are silly. I did exactly what CCP told me to do and am not running into this problem. Enough said. |
S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 10:24:00 -
[34] - Quote
I-Shayz-I wrote:I don't see why everyone sent theirs out the 14th?
CCP said SPECIFICALLY to send a ticket in AFTER they make the changes to the skill system.
You guys are silly. I did exactly what CCP told me to do and am not running into this problem. Enough said.
and when is that?
was that on 22?
|
Heidoukan
Forsaken Immortals
Gentlemen's Agreement
6
|
Posted - 2013.05.27 10:29:00 -
[35] - Quote
Mine was closed 2 days ago (still got no respec) but before that (17th) i got a msg from GM Grave stating that they acknowledged my ticket and my account was flagged for a respec.
Should i resubmit the ticket or just wait ? |
Allah's Snackbar
Forty-Nine Fedayeen
Minmatar Republic
49
|
Posted - 2013.05.27 10:33:00 -
[36] - Quote
Well from reading this thread it's obvious this process is being managed spectacularly well. |
hamual jackson
OSG Planetary Operations
Covert Intervention
5
|
Posted - 2013.05.27 10:40:00 -
[37] - Quote
Dont be surprised if they dont start rolling out respect today, CCP Frame just locked the original thread about optional respec. Sounds like they may not even start today, could be wrong. |
Bigglesworth McQueen
On The Brink
CRONOS.
68
|
Posted - 2013.05.27 10:42:00 -
[38] - Quote
ITT people getting confused because of an automated function designed to close open, inactive tickets in an attempt to clear clutter.
And by inactive I mean not responded to within a certain period of time.
Your tickets have been acknowleged and you are in line for a respec. Your ticket doesn't have to remain open now.
Stop having a sh*t fit over nothing. |
S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 10:43:00 -
[39] - Quote
hamual jackson wrote:Dont be surprised if they dont start rolling out respect today, CCP Frame just locked the original thread about optional respec. Sounds like they may not even start today, could be wrong.
from original thread:
Update on the respec/reset status:
We are currently planning to roll this out to players that applied this week. We will announce exact date in the individual downtime announcement when it is about to happen.
Thank you. |
hamual jackson
OSG Planetary Operations
Covert Intervention
5
|
Posted - 2013.05.27 10:45:00 -
[40] - Quote
S0LlD SNAKE wrote:hamual jackson wrote:Dont be surprised if they dont start rolling out respect today, CCP Frame just locked the original thread about optional respec. Sounds like they may not even start today, could be wrong. from original thread: Update on the respec/reset status: We are currently planning to roll this out to players that applied this week. We will announce exact date in the individual downtime announcement when it is about to happen. Thank you.
Didn't say starting today did it? |
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S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 10:45:00 -
[41] - Quote
Bigglesworth McQueen wrote:ITT people getting confused because of an automated function designed to close open, inactive tickets in an attempt to clear clutter.
And by inactive I mean not responded to within a certain period of time.
Your tickets have been acknowleged and you are in line for a respec. Your ticket doesn't have to remain open now.
Stop having a sh*t fit over nothing.
Then why give respec first to ppl that apply this week?
and the first ones being closed?
you would really like ppl to get no respec
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S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 10:46:00 -
[42] - Quote
hamual jackson wrote:S0LlD SNAKE wrote:hamual jackson wrote:Dont be surprised if they dont start rolling out respect today, CCP Frame just locked the original thread about optional respec. Sounds like they may not even start today, could be wrong. from original thread: Update on the respec/reset status: We are currently planning to roll this out to players that applied this week. We will announce exact date in the individual downtime announcement when it is about to happen. Thank you. Didn't say starting today did it?
thats all it says , thread is locked now |
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GM Grave
Game Masters
C C P Alliance
168
|
Posted - 2013.05.27 10:46:00 -
[43] - Quote
Once processed tickets will expire after 7 days. However please rest assured that should your ticket expire it will not affect your request. We aim to deploy the first batch of skill respecs early this week as announced below.
https://forums.dust514.com/default.aspx?g=posts&m=866494#post866494 |
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S0LlD SNAKE
PLAYSTATION4
56
|
Posted - 2013.05.27 10:48:00 -
[44] - Quote
phew 
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hamual jackson
OSG Planetary Operations
Covert Intervention
5
|
Posted - 2013.05.27 10:54:00 -
[45] - Quote
I knew from this post that we may not start seeing respec Monday as we all hoped, lets hope they surprise us. post #29
https://forums.dust514.com/default.aspx?g=posts&m=854601#post854601 |
Keeriam Miray
IMPSwarm
Negative-Feedback
13
|
Posted - 2013.05.27 12:20:00 -
[46] - Quote
S0LlD SNAKE wrote:its not only 1 person
ninja edit: i read it wrong |
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