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Thread Statistics | Show CCP posts - 0 post(s) |
trollsroyce
Seraphim Initiative.
CRONOS.
510
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Posted - 2013.05.17 07:24:00 -
[1] - Quote
CCP should go to Sony about this instead of putting customers do the fight with Sony to get the purchased goods.
I bought an Elite pack for 99Gé¼ yesterday. I got mail receit from PS store with transaction number. The pack never got to my Dust account.
Upon petition with transaction number and receit screenshot, CCP responded with our system shows nothing, go talk to Sony. The warning post about this issue on forums was instantly deleted in the fastest feat of damage control since monoclegate.
As CCP are partners to Sony in this customer failure, id really like a petition relay so that getting the stuff would not take weeks (mail tossing between Sony and ccp to see how it goes after the 72 hours it takes for Sony to respond to me).
I would also like the CPM or CCP to announce there are issues with PS store purchases from Finland (prehaps a wider area) not reaching CCP. My PS store account shows elite pack as purchased and I got the receit with transaction number.
Warning for all readers: Buying them now might result in a weeks long customer service nuisance.
trollsroyce |
trollsroyce
Seraphim Initiative.
CRONOS.
510
|
Posted - 2013.05.17 07:31:00 -
[2] - Quote
A quick insert of the pack against reasonable petition (screenshot, transaction number) during pending investigation would also be good form. |
Nova Knife
Seituoda Taskforce Command
Caldari State
1026
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Posted - 2013.05.17 07:36:00 -
[3] - Quote
Have you had any problems with merc packs in the past?
There's really not too much the CPM can do other than point CCP at threads like this and say "People are having X problem, can you help them out?" It's highly possible Sony derped and if it's true there's nothing CCP can do on their end, I haven't seen other threads about this (I'll do some digging after I post this) so it's possible there's just some random derpage somewhere along the pipe.
In the meantime, you should poke sony a bit. CCP doesn't like posting of petitions and such with their exact wording, but paraphrasing is usually okay.
If you have a problem and others also have that problem, and going through Sony is a must... Until that problem is solved, writing up a small guide of exactly what you did to get your stuff from Sony might be helpful! (To keep forum mods happy, paraphrase all email communication, don't post exact copies of the mails)
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trollsroyce
Seraphim Initiative.
CRONOS.
510
|
Posted - 2013.05.17 07:51:00 -
[4] - Quote
Have not had issues before.
1) Bought the pack from PS web store on pc.
2) Got email receit and store shows it as purchased.
3) Logged in dust after 4 hours to find out its not there, tried fiddling with everything I could think of for an hour to get it.
4) Filed dust petition with transaction number and screenshot.
5) Was directed to Sony as system shows nothing on CCP side.
6) Sent ticket to Sony (Nordic films, their PS store local support).
Ticket will be responded to in 72 hours, after which I expect Nordic films to mail Sony, Sony to mail ccp, ccp back to Sony at which point I'll get the stuff. Estimating over a week for this...
Hopefully its there randomly at next dt.
How I would like it to go in the future:
1) petition ccp
2) ccp asks for transaction number
3) ccp mails Sony directly: "this PS store transaction # was not received by us". Sony validates transaction, stuff in account on the same day. CCP could even use a transaction number terminal to verify purchase manually on petition.
Sorry about the bitching, there just is nothing I hate more than filling forms and petitions. |
Iron Wolf Saber
Den of Swords
4732
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Posted - 2013.05.17 15:14:00 -
[5] - Quote
Unfourtunately this is how it works with Sony stores. Its clearly Sony's fault this time for now for goofing their transactions and need to use their ticket systems. |
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