DUST Search - Game Client Won't Update

Baal Omniscient wrote:

M4D DOG'S DUSTBUNNIE wrote:

Patching

Filed at 16.05.2013 13:58 by M4D DOG'S DUSTBUNNIE

I cant get past the patch notes screen

Messages

Posted at 16.05.2013 14:00 by GM Avantgarde

Hello,

We are very sorry that you are experiencing a problem in the game.

Please delete the game cache to see if this address the problem.
Here we can confirm that deleting a saved game data and delete/reinstalling the game client does not affect your progress in the game as all the game data is stored in our main server.
At first, please try emptying the cache for DUST 514. To do this, please go to PS3 Home - choose Games - Saved Data Utility - DUST 514.
Then Press the "triangle" for Options and then "Delete".

If this does not address the problem, then it appears you may have a corrupt install of the game.
Please delete the game and then reinstall it again.
I have included instructions on how to do this below.

Instructions:
- Under "Games" on the XMB, hover over DUST 514.
- Press Triangle
- Select Delete and confirm deletion

Then to reinstall:
- Select the "Playstation Network" on the XMB
- Select "Account Management"
- Select "Transaction Management"
- Select "Download List"
- DUST 514 will be listed on this screen, select "Download"

If you have any additional questions or matters we can assist with, please let us know.

Best Regards,
GM Avantgarde
CCP Customer Support | EVE Online | DUST 514

Thank you, I'll give it a go.

Pages: [1] 2 :: one page

Author	Thread Statistics \| Show CCP posts - 0 post(s)
Baal Omniscient L.O.T.I.S. RISE of LEGION 511	Posted - 2013.05.16 14:41:00 - [1] - Quote Signed in today, loaded up Dust, all the intro stuffs went fine until I hit the screen with the patchnotes. It's been sitting at 0.0 B/s for a while now and hasn't downloaded any of the new update. I need help! The GO button can't highlight until it's done updating, and it's not updating. Before anyone asks, my internet IS fine, I'm still logged into PSN, and there are no internet issues in the area.
jwh49 Ostrakon Agency Gallente Federation 3	Posted - 2013.05.16 14:44:00 - [2] - Quote seems alot of people are having the same problem all of us on the east coast
M4D DOG'S DUSTBUNNIE ROYAL SQUAD Shadow of the Apocalypse 5	Posted - 2013.05.16 14:45:00 - [3] - Quote Patching Filed at 16.05.2013 13:58 by M4D DOG'S DUSTBUNNIE I cant get past the patch notes screen Messages Posted at 16.05.2013 14:00 by GM Avantgarde Hello, We are very sorry that you are experiencing a problem in the game. Please delete the game cache to see if this address the problem. Here we can confirm that deleting a saved game data and delete/reinstalling the game client does not affect your progress in the game as all the game data is stored in our main server. At first, please try emptying the cache for DUST 514. To do this, please go to PS3 Home - choose Games - Saved Data Utility - DUST 514. Then Press the "triangle" for Options and then "Delete". If this does not address the problem, then it appears you may have a corrupt install of the game. Please delete the game and then reinstall it again. I have included instructions on how to do this below. Instructions: - Under "Games" on the XMB, hover over DUST 514. - Press Triangle - Select Delete and confirm deletion Then to reinstall: - Select the "Playstation Network" on the XMB - Select "Account Management" - Select "Transaction Management" - Select "Download List" - DUST 514 will be listed on this screen, select "Download" If you have any additional questions or matters we can assist with, please let us know. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514
Baal Omniscient L.O.T.I.S. RISE of LEGION 511	Posted - 2013.05.16 14:46:00 - [4] - Quote I'm in Missouri...
Baal Omniscient L.O.T.I.S. RISE of LEGION 511	Posted - 2013.05.16 14:47:00 - [5] - Quote M4D DOG'S DUSTBUNNIE wrote: Patching Filed at 16.05.2013 13:58 by M4D DOG'S DUSTBUNNIE I cant get past the patch notes screen Messages Posted at 16.05.2013 14:00 by GM Avantgarde Hello, We are very sorry that you are experiencing a problem in the game. Please delete the game cache to see if this address the problem. Here we can confirm that deleting a saved game data and delete/reinstalling the game client does not affect your progress in the game as all the game data is stored in our main server. At first, please try emptying the cache for DUST 514. To do this, please go to PS3 Home - choose Games - Saved Data Utility - DUST 514. Then Press the "triangle" for Options and then "Delete". If this does not address the problem, then it appears you may have a corrupt install of the game. Please delete the game and then reinstall it again. I have included instructions on how to do this below. Instructions: - Under "Games" on the XMB, hover over DUST 514. - Press Triangle - Select Delete and confirm deletion Then to reinstall: - Select the "Playstation Network" on the XMB - Select "Account Management" - Select "Transaction Management" - Select "Download List" - DUST 514 will be listed on this screen, select "Download" If you have any additional questions or matters we can assist with, please let us know. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514 Thank you, I'll give it a go.
cody-p KILL-EM-QUICK RISE of LEGION 11	Posted - 2013.05.16 14:47:00 - [6] - Quote same, not updating and even had a guy delete the game and try to redownload it. and it wont DL at all! WTF CCP!!!! got districts to DEF!!!!!!
M4D DOG'S DUSTBUNNIE ROYAL SQUAD Shadow of the Apocalypse 5	Posted - 2013.05.16 14:52:00 - [7] - Quote Baal Omniscient wrote: M4D DOG'S DUSTBUNNIE wrote: Patching Filed at 16.05.2013 13:58 by M4D DOG'S DUSTBUNNIE I cant get past the patch notes screen Messages Posted at 16.05.2013 14:00 by GM Avantgarde Hello, We are very sorry that you are experiencing a problem in the game. Please delete the game cache to see if this address the problem. Here we can confirm that deleting a saved game data and delete/reinstalling the game client does not affect your progress in the game as all the game data is stored in our main server. At first, please try emptying the cache for DUST 514. To do this, please go to PS3 Home - choose Games - Saved Data Utility - DUST 514. Then Press the "triangle" for Options and then "Delete". If this does not address the problem, then it appears you may have a corrupt install of the game. Please delete the game and then reinstall it again. I have included instructions on how to do this below. Instructions: - Under "Games" on the XMB, hover over DUST 514. - Press Triangle - Select Delete and confirm deletion Then to reinstall: - Select the "Playstation Network" on the XMB - Select "Account Management" - Select "Transaction Management" - Select "Download List" - DUST 514 will be listed on this screen, select "Download" If you have any additional questions or matters we can assist with, please let us know. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514 Thank you, I'll give it a go. No prob mate
Leither Yiltron KILL-EM-QUICK RISE of LEGION 484	Posted - 2013.05.16 14:54:00 - [8] - Quote I've redownloaded the client. The server won't even push me the initial 900MiB patch, much less the petty 4MiB one.
M4D DOG'S DUSTBUNNIE ROYAL SQUAD Shadow of the Apocalypse 5	Posted - 2013.05.16 14:56:00 - [9] - Quote Leither Yiltron wrote: I've redownloaded the client. The server won't even push me the initial 900MiB patch, much less the petty 4MiB one. really I'll update my ticket once I confirm did you send one in yet?
Phoenix Arakyd Tronhadar Free Guard Minmatar Republic 98	Posted - 2013.05.16 14:58:00 - [10] - Quote Same problem. WTF on the day that PC battles go live.....

bigolenuts KILL-EM-QUICK RISE of LEGION 3	Posted - 2013.05.16 15:02:00 - [11] - Quote Same here. Just stuck looking at all the patch notes.
Baal Omniscient L.O.T.I.S. RISE of LEGION 513	Posted - 2013.05.16 15:09:00 - [12] - Quote I'm @ 85% downloaded on the main client, I'll let you know how the updating fair's for me once it's done.
INFINITE DIVERSITY IDIC TYRANNY of EVIL MEN 0	Posted - 2013.05.16 15:21:00 - [13] - Quote Same, 50 mb connection, reinstall failed, stuck at patch notes.
Baal Omniscient L.O.T.I.S. RISE of LEGION 513	Posted - 2013.05.16 15:23:00 - [14] - Quote Client appears to be updating for the moment, I'll update with whether or not the client updates fully.
INFINITE DIVERSITY IDIC TYRANNY of EVIL MEN 0	Posted - 2013.05.16 15:36:00 - [15] - Quote M4D DOG'S DUSTBUNNIE wrote: Patching Filed at 16.05.2013 13:58 by M4D DOG'S DUSTBUNNIE I cant get past the patch notes screen Messages Posted at 16.05.2013 14:00 by GM Avantgarde Hello, We are very sorry that you are experiencing a problem in the game. Please delete the game cache to see if this address the problem. Here we can confirm that deleting a saved game data and delete/reinstalling the game client does not affect your progress in the game as all the game data is stored in our main server. At first, please try emptying the cache for DUST 514. To do this, please go to PS3 Home - choose Games - Saved Data Utility - DUST 514. Then Press the "triangle" for Options and then "Delete". If this does not address the problem, then it appears you may have a corrupt install of the game. Please delete the game and then reinstall it again. I have included instructions on how to do this below. Instructions: - Under "Games" on the XMB, hover over DUST 514. - Press Triangle - Select Delete and confirm deletion Then to reinstall: - Select the "Playstation Network" on the XMB - Select "Account Management" - Select "Transaction Management" - Select "Download List" - DUST 514 will be listed on this screen, select "Download" If you have any additional questions or matters we can assist with, please let us know. Best Regards, GM Avantgarde CCP Customer Support \| EVE Online \| DUST 514 The game doesn't even show in the download list for me , do I need to download it this way? I never have before.
cody-p KILL-EM-QUICK RISE of LEGION 11	Posted - 2013.05.16 15:41:00 - [16] - Quote been tryn for over a hour and still 0% update.
Baal Omniscient L.O.T.I.S. RISE of LEGION 514	Posted - 2013.05.16 15:41:00 - [17] - Quote The update STOPPED! It's now STUCK @ 923.15 MiB remaining! RAAAGE!
Nguruthos IX Hellstorm Inc League of Infamy 468	Posted - 2013.05.16 15:44:00 - [18] - Quote what coast are you all on?
INFINITE DIVERSITY IDIC TYRANNY of EVIL MEN 0	Posted - 2013.05.16 15:44:00 - [19] - Quote Now sony just gave me a new update as well.
INFINITE DIVERSITY IDIC TYRANNY of EVIL MEN 0	Posted - 2013.05.16 15:45:00 - [20] - Quote East here.

Baal Omniscient L.O.T.I.S. RISE of LEGION 515	Posted - 2013.05.16 15:56:00 - [21] - Quote Not on a coast, I'm central
Mark The Red The NM Militia 4	Posted - 2013.05.16 16:03:00 - [22] - Quote There's a seven page long thread on this very issue. Head over there and add to the page count. Maybe we can get a Devs attention.
Nova Knife Seituoda Taskforce Command Caldari State 909	Posted - 2013.05.16 16:04:00 - [23] - Quote I'm poking them on skype to get ops on it. Stand by!
Baal Omniscient L.O.T.I.S. RISE of LEGION 515	Posted - 2013.05.16 16:06:00 - [24] - Quote Nova Knife wrote: I'm poking them on skype to get ops on it. Stand by! hooray!
Malicae Destroinen Enclave Security Forces 0	Posted - 2013.05.16 16:07:00 - [25] - Quote I deleted the save files and cache: Still says Updating Game Client (0.00%) - 0.0 B/s 4.60 MiB
P3N1X Bacon Ostrakon Agency Gallente Federation 0	Posted - 2013.05.16 16:55:00 - [26] - Quote Malicae Destroinen wrote: I deleted the save files and cache: Still says Updating Game Client (0.00%) - 0.0 B/s 4.60 MiB I have the exact same issue. Added a ticket and my name to this thread.
Malicae Destroinen Enclave Security Forces 0	Posted - 2013.05.16 17:08:00 - [27] - Quote An update to this, I uninstalled and reinstalled the game and it will update just fine until it reaches: Updating game client (0.00%) - 0.0 B/s 923.15 at 923.15 it completely stops updating and will not go any farther, i would say that the issue lies within this update (923.15) and Whatever is in these files. Anyway I'm off to work will try again when I get home.
Baal Omniscient L.O.T.I.S. RISE of LEGION 518	Posted - 2013.05.16 17:10:00 - [28] - Quote Malicae Destroinen wrote: An update to this, I uninstalled and reinstalled the game and it will update just fine until it reaches: Updating game client (0.00%) - 0.0 B/s 923.15 at 923.15 it completely stops updating and will not go any farther, i would say that the issue lies within this update (923.15) and Whatever is in these files. Anyway I'm off to work will try again when I get home. Same here, exact same stopping point.
Julius Vindice A.N.O.N.Y.M.O.U.S. 70	Posted - 2013.05.16 19:43:00 - [29] - Quote I live in middle Tennessee and I still got 0.00%, I'm about to pull out my torches and pitchforks if this ain't fixed soon, I got no life I gotta get too.
Rupture Reaperson Deadly Blue Dots RISE of LEGION 139	Posted - 2013.05.16 19:48:00 - [30] - Quote Sup, just linking this threadnaught here. And no, reinstalling doesnt to anything... but leaving you in a worse position.



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