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Thread Statistics | Show CCP posts - 8 post(s) |
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GM Unicorn
Game Masters
C C P Alliance
438
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Posted - 2013.05.16 16:05:00 -
[1] - Quote
Hi guys, we are investigating for the possible causes. If you got different replies it is not because we are making fun of you guys but because we are trying to figure out if there is a pattern or, viceversa, if the problem are different due to different wording/description of the petitions.
Also, please do not post private communications or petitions here because it's against the forum rules.
If you want to help us in fixing this, please file a Petition using this cheatsheet https://forums.dust514.com/default.aspx?g=posts&t=39550&find=unread
*brohoof* |
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GM Unicorn
Game Masters
C C P Alliance
438
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Posted - 2013.05.16 16:13:00 -
[2] - Quote
Kousuke Tsuda wrote:GM Unicorn wrote:Hi guys, we are investigating for the possible causes. If you got different replies it is not because we are making fun of you guys but because we are trying to figure out if there is a pattern or, viceversa, if the problem are different due to different wording/description of the petitions. Also, please do not post private communications or petitions here because it's against the forum rules. If you want to help us in fixing this, please file a Petition using this cheatsheet https://forums.dust514.com/default.aspx?g=posts&t=39550&find=unread*brohoof* Don't know if it could help, but I recorded a wireshark log from the start of the game through the xmb til it starts repeating the encrypted handshake holding idle at 0% for the 4.60MB update. I can email it if need be.
Would be awesome if you can send it over as attachment to our petition. A .txt would be nicer that a .zip, due to security reasons.
Please put "Connection issues - GM Unicorn" as subject, so we'll be able to spot it in no time.
Thanks! |
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GM Unicorn
Game Masters
C C P Alliance
438
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Posted - 2013.05.16 16:40:00 -
[3] - Quote
Thank you for the help so far, guys, we are working on it! |
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GM Grave
Game Masters
C C P Alliance
131
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Posted - 2013.05.16 16:41:00 -
[4] - Quote
We see that many people seem to be from east coast USA. Can those experiencing issues please attempt to open the following text file and respond to this thread with your results, location and ISP.
http://dust.dyn.ccpgamescdn.com/contentstream/test/test.txt |
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GM Grave
Game Masters
C C P Alliance
133
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Posted - 2013.05.16 17:36:00 -
[5] - Quote
We're still looking into this, but judging from the localised reports, and some bad internet weather in the neighbourhood of south east coast USA and surrounding areas this seems to be a regional issue.
More news as we receive it. |
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GM Grave
Game Masters
C C P Alliance
133
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Posted - 2013.05.16 17:48:00 -
[6] - Quote
GM Grave wrote: bad internet weather.
To help clarify, the above phrase refers to internet disruptions, not Meteorology.
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GM Pyro
Game Masters
C C P Alliance
0
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Posted - 2013.05.16 23:57:00 -
[7] - Quote
Alrighty People, we're aware of the issue, and have been trying a few things to try to get this resolved. At this point though, we could use a few of y'all's help.
Basically, if you're having trouble with this 4.6MB patch, we need you to run the following from a command line and then send in a petition to us.
DO NOT PUT THE OUTPUT HERE ON THE FORUMS!
Please run the following from a command prompt (Windows Key + R, type "cmd" without quotes and press enter) on your computer:
tracert dust.dyn.ccpgamescdn.com
The output data from this is what we're looking for, but of course only if you're having this specific issue. Once again DO NOT POST THE OUTPUT HERE ON THE FORUMS!
You can submit the data in petition by sending it to us in an email to [email protected] |
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GM Grave
Game Masters
C C P Alliance
141
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Posted - 2013.05.17 00:56:00 -
[8] - Quote
We've made some changes that should help redirect affected users and are continuing to work on this issue. Please accept my sincere apologies for any inconvenience during this time. |
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