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| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Heavenly Daughter
SyNergy Gaming
EoN.
86
   |
Posted - 2013.05.15 09:15:00 -
[1] - Quote
CCP,
When I file a petition i'm given a link to follow that petition.
https://login.eveonline.com/Account/xxxxxxxxxxxxxxxx
This page asks for an User ID and Password, of which I have no idea because I've never created an eve account.
So please,
1: ) give us dust user a correct ink, or
2: ) create an eve account on our behalf so when you give us a web address to use it actually works with the auto data from the email link.
3: ) tell us what the User ID and Passwords are from, IE, my name , PSN ID, Dust bunny ID ? ,
I'm not good a guessing games
H.D
PS, original data from email petition link removed for my security, but it will show the Eve page .! |
Mithridates VI
IMPSwarm
Negative-Feedback
1437
|
Posted - 2013.05.15 09:22:00 -
[2] - Quote
Try going to https://dust514.com/user/help-tickets/ and logging in to see whether the ticket is assigned to your DUST character. Many automated emails quote the EVE equivalents of our ticket system because CCP and reasons. |
Heavenly Daughter
SyNergy Gaming
EoN.
88
|
Posted - 2013.05.15 09:33:00 -
[3] - Quote
Mithridates VI wrote:Try going to https://dust514.com/user/help-tickets/ and logging in to see whether the ticket is assigned to your DUST character. Many automated emails quote the EVE equivalents of our ticket system because CCP and reasons.
No, appears not, that page will allow me to create one, but no way to view the outstanding petition with their password.
H.D |
Robert JD Niewiadomski
NULLIMPEX INC
109
|
Posted - 2013.05.15 09:36:00 -
[4] - Quote
He writes about the situation when you send your petition via [email protected]
Same here. What is my user ID for this? When i try to use my PSN credentials it doesn't work... |
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CCP Eterne
C C P
C C P Alliance
1663
|
Posted - 2013.05.15 10:31:00 -
[5] - Quote
I'm not sure if we have a web interface to log into to check petition answers, but the answers to your petitions should be sent to your e-mail and you can reply to them just by replying to the e-mail. |
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Robert JD Niewiadomski
NULLIMPEX INC
117
|
Posted - 2013.05.15 13:01:00 -
[6] - Quote
The return email comes from two accounts:
1) [email protected]
Subject: RE: DUST514 forum GM assistance request [XXXXXXXXX-XXXXXXX-XXXXXXXX]
in the form:Where XXXXXX is all digits. When i follow the link EVE login pops out...
2)[email protected]
Subject: RE: Your petitionQuote:Hi.
Thank you for contacting EVE Online customer support.
One of your petitions has recently been closed and we would greatly appreciate your input on how well it was handled so we can continue to improve our services.
To do so, please follow this link, select the closed petition and fill in the survey.
Best regards
The EVE Online Customer Support team
I'v sent only 2 petitions at [email protected], but got back 3 pieces of post of type 2) with a request to file a survey via
this link which refers here:
http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx
Which brings EVE petitions entering form, but you have to login with EVE account to send it. |
Appia Vibbia
Opus Arcana
Orion Empire
36
|
Posted - 2013.05.15 16:16:00 -
[7] - Quote
CCP Eterne wrote:I'm not sure if we have a web interface to log into to check petition answers, but the answers to your petitions should be sent to your e-mail and you can reply to them just by replying to the e-mail.
I've sent in maybe 3 dozen petitions. If I email them from my email account I can never follow up on them. Even if it is for EVE and not DUST. Many times they do get adressed, and I'm told "thank you for bringing this to attention... it is now on the mile-high stack of things that weren't supposed to be like that"
but about a thrid of the time it just sends me "a petition has been closed, take this link and select which petition and fill out a survey
here is a password"
oh, tough luck you don't have a user name you can't do anything. |
thejoker945
Kang Lo Directorate
Gallente Federation
1
|
Posted - 2013.05.15 18:10:00 -
[8] - Quote
Frankly I think it's ridiculous that we have to jump through hoops to get a skill reset. why does ccp not simply send a mass ingame email that say REPLY TO RESPEC. boom done.
or just respec everyone - I'm sure the respec'ers are in the majority and the folks who don't are the minority.
make the majority wait days for a respec or make the minority waste an hr while they respec... seems like a no brainer to me |
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