DUST Search - Why did they not refund the BPO aur suits also?

Zeylon Rho wrote:

Cybus Trama'dol wrote:

Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do Blink

Check the link to my exchange on the first page again. They're aware of the problem. I explicitly told them my account wasn't old enough for it to be an Event or old Merc pack item - said they could check it, and told them they could check my transaction history. After the first denial, I replied again, trying to spell out that not only did I pay for it, I wouldn't have even known people won them before being told that was why I didn't get a refund.

I spelled out in no uncertain terms that it was not an event item, and that I definitely paid for it - that it was impossible for me to have received it in an event (they could check) and they could also check my transaction history. I received a canned response that it was an event item both times.


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Cybus Trama'dol EYE Security Task Force and Resources Acquisition 7	Posted - 2013.05.09 08:19:00 - [1] - Quote I have logged a support ticket to request either a refund or to remoive racial\sp requirements so we can use again and suggest you do the same. If enough people show their disappoinment CCP have to act on it.
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 06:18:00 - [2] - Quote Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 07:26:00 - [3] - Quote Zeylon Rho wrote: Cybus Trama'dol wrote: Ok I would try again a support ticket again now the info is better available at CCP. And be nice and state the facts that you paid 19800 AUR and don't want to spend 2mill so each to use. They do have transaction logs. Without going into detail. Trust me, it is the right thing to do Check the link to my exchange on the first page again. They're aware of the problem. I explicitly told them my account wasn't old enough for it to be an Event or old Merc pack item - said they could check it, and told them they could check my transaction history. After the first denial, I replied again, trying to spell out that not only did I pay for it, I wouldn't have even known people won them before being told that was why I didn't get a refund. I spelled out in no uncertain terms that it was not an event item, and that I definitely paid for it - that it was impossible for me to have received it in an event (they could check) and they could also check my transaction history. I received a canned response that it was an event item both times. OK... To put it more plainly even tho i'm not sure if this violates anything......... They refunded mine...............
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 07:57:00 - [4] - Quote OK..... I GOT MINE REFUNDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Simple enough to understand yet?
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 08:09:00 - [5] - Quote Heinz Doofenshertz wrote: I got all of my BPO's thru events and merc packs, I do not want them refunded, I want them to have them. in the future I might sell them to other players. Forcing refunds on people that do not want them is bad. That is your choice and as you didnt have such a high AUR outlay (19800 x 2 for me so roughly -ú14) its somewhat of an easier choice but you get the downside of the SP grind. They arent forcing a refund on anybody, in fact its the opposite. What they have done is to change the requirements which creates a tough choice of stick with them and grind the SP required or ask for a refund. Yes its sneaky about the SP and I like most other people would have much preferred to be able to use the 2 BPO's I bought. But at least with an AUR refund its not wasted money and I will leave it in my wallet for a while and if they create new variants or reduce the SP requirement then I will happily rebuy from the market. Therefore I win now and win later, if they dont do anything I still win as the AUR is available for me to spend elsewhere.
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 13:13:00 - [6] - Quote Zhul Varju wrote: Drake435 wrote: This is so stupid. I remember pre-Uprising when I started out, I was like "Oh cool! This Raven suit looks awesome!" and spent $10 worth of aurum on the suit. (I think it was a little more than that. 21,000 I think?) Now in Uprising, I'm more interested in the Amarr race and they even changed what the Raven looked like! They so happened to refund all of the other Aurum stuff they had in my inventory at the exact price pre-Uprising, so why can't they do the same to these suits!? I DIDN'T get this suit as a closed beta reward, I BOUGHT THIS! I WANT MY REFUND OF 19,800 aurum! -or- why don't you guys make this suit usable without any skills like before?? Same here. As I've said many times during this thread...... You can have a refund. Raise a support ticket!!!
Cybus Trama'dol EYE Security Task Force and Resources Acquisition 14	Posted - 2013.05.10 13:41:00 - [7] - Quote There is a very good chance another SP reset is incoming in the next 2-4 weeks