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Byozuma Kegawa
The Tritan Industries
RISE of LEGION
3
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Posted - 2013.05.07 17:28:00 -
[1] - Quote
I recently just got the voucher for the 'Templar' Drop Uplink and was a little surprised to find it was 'just' an uplink, no special border. Thinking it might be like certain other items I decided to do a test match with it to see if it was. It wasn't and now I no longer have it. Was this supposed to be a one-off item? According to the Eve store it's supposed to be a permanent item, "Amarr Drop Uplink, a permanent item spawn point generator, for DUST 514." Is this what we have to look forward to in October with the rest of the Dust items? |
Adstellarum
G I A N T
EoN.
49
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Posted - 2013.05.07 17:39:00 -
[2] - Quote
yea I have just redeemed my code as well but I did not use it just because I had seen your post about it actually being consumable |
Adstellarum
G I A N T
EoN.
49
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Posted - 2013.05.07 17:50:00 -
[3] - Quote
bump |
Adstellarum
G I A N T
EoN.
49
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Posted - 2013.05.07 18:37:00 -
[4] - Quote
bumping until a dev sees this |
dustyvanilla
Crux Special Tasks Group
Gallente Federation
0
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Posted - 2013.05.07 18:42:00 -
[5] - Quote
https://forums.dust514.com/default.aspx?g=posts&m=762779#post762779
CCP Eterne wrote:It should be a BPO. We're not sure why they are showing up as BPCs, but there was clearly some error made somewhere. We're going to fix it. |
Byozuma Kegawa
The Tritan Industries
RISE of LEGION
7
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Posted - 2013.05.08 12:23:00 -
[6] - Quote
Upon logging in after today's downtime, which supposedly fixed the 'Templar' Drop Uplink, I noticed no prompt to select it for a character. Am I a sacrificial lamb in this debacle? |
PAs Capone
The Tritan Industries
RISE of LEGION
67
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Posted - 2013.05.08 20:05:00 -
[7] - Quote
Is there any intention from the Devs to replace the uplinks that were lost before they patched in the hotfix? It would seem only fair that someone who purchased the Second Decade and through no fault of their own lost it. ( no fault of their own because of the false advertisement that it was a BPO) |
Byozuma Kegawa
The Tritan Industries
RISE of LEGION
8
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Posted - 2013.05.09 14:52:00 -
[8] - Quote
Sigh, I'm going to take a guess and say no, they have no intention of doing such. The help ticket was much less than useful. |
Stile451
Red Star.
EoN.
79
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Posted - 2013.05.09 17:21:00 -
[9] - Quote
Go to dust514.com and log in, select the arrow beside your name and choose help tickets, then select create ticket and tell them what happened.
Wait a day or two and it will be fixed.
- or -
keep complaining on the forum and never get it fixed.
tl;dr if you want support contact the support department. |
Byozuma Kegawa
The Tritan Industries
RISE of LEGION
8
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Posted - 2013.05.09 17:40:00 -
[10] - Quote
Thanks for pointing out that out, though such steps had already been taken. Yesterday. I've only just received their reply today. On the 9th. Actually, I've gotten two replies now.
GM Koshka wrote:Hello,
Thank you for contacting DUST 514 Customer Support Team.
We have deployed an update in order to have the issue resolved.
The in-game item 'Amarr Drop Uplink' is now a Blueprint Original (Unlimited) as advertised.
Please accept our sincere apologies for the inconvenience.
If you have any further issues or questions, please do not hesitate to contact us again.
Regards,
GM Koshka
CCP Customer Support | EVE Online | Dust 514
GM Koshka wrote:Hello, Thank you for your response. Please accept our apologies for confusion. We are aware of this issue and we have passed this information to our Development Team for further investigation. Our DEV Team is planning an automated reimbursement plan for those users who may be affected, as soon as possible. Please keep an eye on our forum: https://forums.dust514.com/default.aspx?g=topics&f=898We thank you for your continued patience and please once again accept our sincere apologies for any inconvenience this may have caused. Regards, GM Koshka CCP Customer Support | EVE Online | DUST 514
Unfortunately, nothing's been fixed yet and judging from the second reply, it's not going to be anytime soon. Further, assuming someone did or didn't do something is pretty arse and doesn't take into account the why of something. Perhaps I wasn't the only one that used their 'Templar' Drop Uplink on the 7th? Mayhaps I'm not the only one waiting for a reimbursement? Try placing yourself in the shoes of other people sometime, you might be enlightened as to their trains of thought. |
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CaoticFox
Axis of Chaos
8
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Posted - 2013.05.09 17:41:00 -
[11] - Quote
is this yet ANOTHER shiny i miss out on, cuz i dun own a PC??? |
Byozuma Kegawa
The Tritan Industries
RISE of LEGION
8
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Posted - 2013.05.09 17:46:00 -
[12] - Quote
You're missing out on alot of shinies, yes. CCP is selling a special collector's edition to commemorate the next 10 years. |
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