DUST Search - Refund - What You Need To Know (or rather What You Already Agreed To...)

P14GU3 wrote:

Smooth Head wrote:

P14GU3 wrote:

Victin Ashis wrote:

P14GU3 wrote:

Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though.

No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset.

Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish..

Well are you a person of principle or just having a sook?

Contact CCP and tell them you plan to contest their actions in the form of a chargeback as I described above.

Their response will be one of threat, or they will roll over.

Knowing CCP they will just threaten you but you will know exactly where you stand.

I already know where I stand. I have a 7m sp toon with a decent amount of aurum after the reset, that I can play for FREE. CCP will never get my money again, and I am now smarter in dealing with crooked corporations..


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Smooth Head Vherokior Combat Logistics Minmatar Republic 12	Posted - 2013.05.04 22:39:00 - [1] - Quote OP is wasting Internet. You don't need to battle CCP or Sony on their agreements... Let your Credit Card company do it for you in the form of a chargeback! You have no idea how much clout you have as a consumer when you make a credit card purchase, and it's all in your favour. - Besides notifying your bank you have you have to do precisely nothing. - The funds are immediately removed from CCP's account as a reversal as per various credit card rules. - It's entirely up to CCP to prove their case and by reading the original terms of the products regardless of what their legal mumbo jumbo says they would be struggling to prove your quality expectations have been met. - This costs CCP heaps more to do than you think. Depending on the case to argue one of these costs them several hundred dollars (USD) to argue and often it's in their best interests to not contest it. - The more of these CCP get the worse their relationship/internal merchant rating will be with a credit card company only making their life harder in the future. If you don't believe me go and call your bank! Stick it to the man!
Smooth Head Vherokior Combat Logistics Minmatar Republic 12	Posted - 2013.05.05 00:13:00 - [2] - Quote P14GU3 wrote: Victin Ashis wrote: P14GU3 wrote: Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though. No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset. Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish.. Well are you a person of principle or just having a sook? Contact CCP and tell them you plan to contest their actions in the form of a chargeback as I described above. Their response will be one of threat, or they will roll over. Knowing CCP they will just threaten you but you will know exactly where you stand.
Smooth Head Vherokior Combat Logistics Minmatar Republic 12	Posted - 2013.05.05 00:38:00 - [3] - Quote P14GU3 wrote: Smooth Head wrote: P14GU3 wrote: Victin Ashis wrote: P14GU3 wrote: Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though. No we were told they would be refunded if the characters were reset. Someone else took that to mean that regardless of whether or not the characters were reset we would get refunded the merc pack contents, which is wrong. The Merc Pack reset was and is contingent on a character reset. Excuse me? Are you saying I'm a liar? I bought one during CLOSED BETA which stated "every reset and upon RELEASE." Move along fish.. Well are you a person of principle or just having a sook? Contact CCP and tell them you plan to contest their actions in the form of a chargeback as I described above. Their response will be one of threat, or they will roll over. Knowing CCP they will just threaten you but you will know exactly where you stand. I already know where I stand. I have a 7m sp toon with a decent amount of aurum after the reset, that I can play for FREE. CCP will never get my money again, and I am now smarter in dealing with crooked corporations.. Well you that. Never giver them money again and tell them you will tell everyone you meet they shouldn't either as CCP simply can't be trusted.