DUST Search - Way to Bully your customers CCP

Thor Odinson42 wrote:

The wording is an issue. I think CCP knows its an issue. The choice that people need to make is that you only get one or the other.

I firmly believe that if the dust mercs banded together in a class action lawsuit we could easily get all of the AUR refunded. I don't think it would even make it in front of a judge before it was settled. However the end result would be a full reset.

I did not anticipate getting my AUR back because I was told I wouldn't be reset again. I honestly don't think anyone did. If AUR gets fully refunded there has to be a reset.

It's a no win situation for CCP. I wouldn't want my SP taken away in order to balance a partial refund either.

I think it would be a nice compromise for everyone if there were a month long non booster market holiday for AUR items though. Although I'm not sure how they'd limit stocking up a million items.

Maybe a show of good faith would be some percentage of AUR spent being refunded.

I was pretty harsh in my previous statement in his thread. I think it comes from desperately not wanting a reset. Every time I read the Merc pack language it makes me cringe.

I don't think the way they are dealing with it with this choice is going to legally satisfy this issue. If this were a negotiation I'd have to reject this proposal and ask for 75% of AUR spent per Merc to be refunded and wait for their response.


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Arramakaian Eka Tronhadar Free Guard Minmatar Republic 427	Posted - 2013.05.04 17:47:00 - [1] - Quote As Ric Barlom said earlier in the thread, no matter how you look at this, CCP has screwed up. Royally. The language on Merc Pack purchasing page is clear; that there will be a refund at launch. I bet most of the buyers were not expecting refunds on boosters - as said in the dev blog, you will carry the benefit from using them in the form of higher SP. But a lot of people spent AUR on suits and vehicles to test them out. You know, it's beta and all. CCP, these players helped you out, and paid for the privilege to do so! People willing to pay to play your beta are your most hardcore players, and screwing them over is a major PR failure, and I'm at a loss to what compelled you to even suggest the harebrained idea of a refund with char reset. While I 'm not getting burned, it frankly doesn't instill trust in your ability and willingness to be a trustworthy service provider. Word of mouth will not be kind. Changing the terms after the fact is also almost certainly breach of contract, and plain illegal. My proposal to CCP: refund all Merc Packs, except for used boosters and UVTs. It is the sensible thing to do, will keep your most dedicated fans happy, yet will not give them millions of bonus SP for free. And it will be a better business decision than this shortsighted, poorly designed and quite frankly insulting option of full refund with character reset you so graciously offer as a compromise in the dev blog. For the record, I have two Merc Packs, and I bought a UVT, all the cheap BPOs and a few vanity suits before their prices were jacked up (wonder what happens to them on Monday?), and a booster or two. I did these purchases with the anticipation that I would not get refunded.
Arramakaian Eka Tronhadar Free Guard Minmatar Republic 430	Posted - 2013.05.04 18:03:00 - [2] - Quote Thor Odinson42 wrote: The wording is an issue. I think CCP knows its an issue. The choice that people need to make is that you only get one or the other. I firmly believe that if the dust mercs banded together in a class action lawsuit we could easily get all of the AUR refunded. I don't think it would even make it in front of a judge before it was settled. However the end result would be a full reset. I did not anticipate getting my AUR back because I was told I wouldn't be reset again. I honestly don't think anyone did. If AUR gets fully refunded there has to be a reset. It's a no win situation for CCP. I wouldn't want my SP taken away in order to balance a partial refund either. I think it would be a nice compromise for everyone if there were a month long non booster market holiday for AUR items though. Although I'm not sure how they'd limit stocking up a million items. Maybe a show of good faith would be some percentage of AUR spent being refunded. I was pretty harsh in my previous statement in his thread. I think it comes from desperately not wanting a reset. Every time I read the Merc pack language it makes me cringe. I don't think the way they are dealing with it with this choice is going to legally satisfy this issue. If this were a negotiation I'd have to reject this proposal and ask for 75% of AUR spent per Merc to be refunded and wait for their response. Pretty much how I feel about this. I can't justify spending any money on Dust before this gets settled. I proposed a full refund all Merc Packs above, except for used boosters and UVTs, which I believe is the best compromise.
Arramakaian Eka Tronhadar Free Guard Minmatar Republic 430	Posted - 2013.05.04 18:06:00 - [3] - Quote Crash Monster wrote: Baal Roo wrote: I bought something, and now they are holding all of the game time I've spent playing as ransom to get the thing I bought. It's absolutely despicable. Just remember, CCP is perfectly comfortable selling you an in-game item and then AFTER you purchase it telling you that you'll have to take a full character reset to receive the items. With this precedent now set I can't see why anyone in their right mind would spend money with CCP. It's incredibly obvious to anyone with half a brain. If you want to keep the benefit of the money spent you don't get the thing you bought back. We get it -- you don't like it. It doesn't matter how many times you say it. I agree with this argument when it comes to using boosters and UVT. But it doesn't work with spending on AUR items to test them out. The whole purpose of a beta is to test things out, and testing the AUR market was one of the purposes of Merc Pack. I guarantee people who bought AUR items used their money more loosely because of the promise to refund at launch.