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Aighun
Zumari Force Projection
Caldari State
807
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Posted - 2013.05.04 14:38:00 -
[1] - Quote
I wouldn't go so far as to call it bullying. But it is sort of miserly. They already have your money. So they are not giving you back money.
The items in the merc back do not cost anything more to produce. It isn't like a meal in a restaurant where it costs the the business providing that meal more money to make a new one if a customer is not satisfied.
The only reason not to refund the merc items back entirely is all the people who got a refund might potentially not spend money on the game for about a month.
And there may be some legal thing, maybe some Sony thing.
But really, from a customer relations perspective it might be far better to refund the merc pack items and keep everybody happy, happy customers are more likely to spend money. It would give CCPs reputation a boost. By the time the next major expansion rolls out it would all be a wash.
But the optional refund sort of comes across as the kind of **** move one usually reserves for clients that are a big pain in the ass. It kind of says, "Hey you, go away. **** off. You're a pain in the ass. You should be happy I only spit on your steak the last two times I had to remake the order. Instead of all six. Do you even know what medium rare means? And ffs you keep eating almost everything on plate before sending it back. Unbelievable." |
Aighun
Zumari Force Projection
Caldari State
808
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Posted - 2013.05.04 14:58:00 -
[2] - Quote
Thor Odinson42 wrote:I honestly hope that anyone that is unhappy with this choice just leaves the game and these forums. If this doesn't make everyone happy then you are a customer that the business needs to cut ties with.
I run a construction company and have to choose to stop doing business with people who want quality for free or can't be satisfied. It's in some people's nature to ***** nonstop.
Just ban them from the forums. I don't think anyone truly expected to be reimbursed for boosters they used to increase SP output.
It's time to literally put your money where your mouth is. Go back to zero and roll around in your piles of AUR while we all stomp on your neck.
To be fair, people were told that they would get a refund. Up front. People have been wondering if they would get what they were told they would get. All AUR and in game items from merc pack refunded upon commercial release or some such.
I understand the whole, you used the booster to get extra SP, you want to keep the SP that you would not have been able to get without the booster, but get the booster back, so that you can get more SP, thing. Would it be possible to set up a refund with an SP reductions, instead of a full reset? If so that might have been a better deal to offer customers. That seems reasonable. It would be nice if CCP at least expressed some appreciation for the people that were willing to spend some cash on this thing before it launched.
But CCP do seem to making a few missteps in the customer service/ customer relations department. To me minor stuff, but enough to where it can be annoying and frustrating. |
Aighun
Zumari Force Projection
Caldari State
810
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Posted - 2013.05.04 18:58:00 -
[3] - Quote
NeoWraith Acedia wrote:Aighun wrote:
But the optional refund sort of comes across as the kind of **** move one usually reserves for clients that are a big pain in the ass.
Seems to hold true in this case.
I have to disagree. There is a huge range of people that bought the merc pack. Some of us will just eat our meal quietly and leave without a word of complaint. Whether we liked it or not. Some of us will come back. Others won't.
It is a PR blunder at the very least. They are basically giving the finger to everyone who spent money during beta. THey are telling everyone that their product is more valuable than our time.
But we are the ones that supposedly provide most of the content for this game. We are the game. Without our time there is no Dust 514. |
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