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Thread Statistics | Show CCP posts - 1 post(s) |
Thor Odinson42
Planetary Response Organization
105
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Posted - 2013.05.01 22:38:00 -
[1] - Quote
Terarrim wrote:I agree it's the CCM job to let them know our concerns not to rage at them nothing gets resolved that way. However it is bad customer relations if you promise something then dont deliver giving additional promises and not fullflling them is very bad form in customer relations to. If you cant make a deadline you should let your customers know why (**** happens) and try to give an estemate for when its going to be done.
Maybe the CCM should inform CCP that they should perform best Customer Care pracitces and that way the community will not be so hot when "promises are broken".
Raging is what happens when you miss 15 deadlines that yourself set. Although I'm not mad anymore. It's just that it should get discussed over and over until one of them mans up and takes ownership.
They could even set another date that they'll provide it by AND meet it, preferably in the next day or so. |
Thor Odinson42
Planetary Response Organization
105
|
Posted - 2013.05.01 22:40:00 -
[2] - Quote
Crash Monster wrote:What a bunch of self-righteous crybabies. Oh, the world owes you something... shut up!
This a weird way to look at it. We aren't the ones that brought it up. They stated they'd release the info on numerous occasions and failed to do so. I'm complaining, not whining. I whine about lasers. |
Thor Odinson42
Planetary Response Organization
105
|
Posted - 2013.05.01 23:08:00 -
[3] - Quote
The first podcast that got us jonesing was released on 04/02/2013. They mentioned the dev blog coming soon. They've had a month. 30 days to transfer thoughts into words and post it. I'd be embarrassed if my employees couldn't get a document produced in a month after promising it to one of my customers.
On Monday FoxFour said the dude that was supposed to release wasn't in the office that day. So there is a dude that is working on it. Maybe he's never used a computer before. |
Thor Odinson42
Planetary Response Organization
105
|
Posted - 2013.05.01 23:17:00 -
[4] - Quote
Crash Monster wrote:Thor Odinson42 wrote:
This a weird way to look at it. We aren't the ones that brought it up. They stated they'd release the info on numerous occasions and failed to do so. I'm complaining, not whining. I whine about lasers.
I'm not pointing at anyone in particular (I'm too lazy to go look) but it's one thing to ask for it and other to carp at the CPMs and CCP. Seriously, it's a few days before release, so you really think they aren't burning the midnight oil trying to kill off remaining bugs, do testing, put together a crapload of stuff we aren't aware of right now? I'm in the software field, unfortunately not making games as I'd love to do that for a living, so I'd imagine that whatever is going on it isn't laziness.
Come here and tell us that they aren't going to get it released in time. Communication goes along way. |
Thor Odinson42
Planetary Response Organization
105
|
Posted - 2013.05.01 23:43:00 -
[5] - Quote
Crash Monster wrote:Thor Odinson42 wrote:
Come here and tell us that they aren't going to get it released in time. Communication goes along way.
Maybe they don't feel the need to satisfy the curiosity of ever whiny numnuts that comes along... say about 200 times a day? I mean, haven you read these forums lately?
I have, but this isn't about nerf this or that. People have so many questions based on the half ass information we've received. When they've responded to many follow up questions, they've referred to the Dev blog to further explain. If you don't care to receive the information and seeing others do so bothers you, don't click on the threads that are very obviously geared to that very thing. |
Thor Odinson42
Planetary Response Organization
105
|
Posted - 2013.05.02 00:12:00 -
[6] - Quote
Crash Monster wrote:Aqil Aegivan wrote:
So people complaining about CCP's failure to deliver is the legitimisation of their lack of communication?
If this is appropriate why listen to anything CCP says? When we don't get it we can't complain because complaining means we don't deserve it.
I don't know... would you rather they were busy working on things or meticulously searching through every thread for a whiny entitled brat to provide answers to. We deserve this, we deserve that... they should this, they should that. It's a business... holding our hands is not in the job description.
For the love of God, this is not something we asked for. It's something they told us was coming. Then it didn't come. So we asked, they said next week. It didn't come, so we asked. They said next week. Then it didn't come, so we asked. Then they said by the end of the month. It didn't come, so here we are. |
Thor Odinson42
Planetary Response Organization
107
|
Posted - 2013.05.02 14:14:00 -
[7] - Quote
Bump, just in case they feel we are worthy enough for an answer. |
Thor Odinson42
Planetary Response Organization
107
|
Posted - 2013.05.02 14:56:00 -
[8] - Quote
Musta Tornius wrote:Etherne confirmed that we are getting one blog tomorrow and another on Saturday.
Cool, where was that mentioned? |
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