KalOfTheRathi
Talon Strike Force LTD
Orion Empire
384
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Posted - 2013.05.01 04:15:00 -
[1] - Quote
I have several DUST friends that never write bug reports. I have taken to writing a few of them myself but it is better if the one experiencing the problem does the report as they might recall something that I never knew about or connected with the problem. Normally I only write ones that I can reproduce.
If you are a Beta tester please write a bug report regarding the problem you have discovered. This is different from asking Devs to help you this afternoon or anything to do with AUR loss. Be polite, clear and use paragraphs with sentences that allows some third party, QA tester or Dev, to try and reproduce the problem.
If the problem is map specific the map feedback forum is the place to report the issue. I have gotten many problems fixed with a simple explanation and a Grid Location from the included JPEG for each map type.
https://forums.dust514.com/default.aspx?g=forum&c=235
Now, after nagging you so politely all you Kittens, New Berries and Vets don't write a bug report if you can find your problem acknowledged in the Weekly Updates for either Technical Support/Bugs or the Feedback/Requests forums. They are stickied on the top of their pages. Go to the original post and comment there. Nothing more than "Happened to me GMT (date/time)" should be necessary.
If you insist that your particular problem is the most important in the entire universe and the Devs must stop eating lunch to fix it and make your Little Kitten Face smile once again ... well, I will probably treat you badly and call you variations on Kitten. So be prepared.
If it is a problem related to lost AUR, non-delivery of purchased items the proper place for customer support is [email protected] and note that it is a proper customer support. Be polite, exact and explain how the system didn't work and what you would like done to replace the Gunloggi (with a complete description of modules/weapons) or whatever the heck is the problem. Don't forget that many items can get lost between the client and the server. It is rare but is normally solved by restarting your character (leave game, restart DUST, choose that char again Not Terminate and restart). That will sync your PS3 with the server and many issues can be resolved that way.
Customer support has solved many problems but seriously don't expect them to want to solve everything. They might send me your name and tell me to Super Troll you. Oh I wish they would. They haven't but I am available if they ever need me. 
Good Luck down in the DUST.
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