Thats a bit differn't than thele wanting a refund when they recieved the item. That maybe something you want to go to legal branches about tho

See this a legit request. Being charged for something you didn't get. Not I bought something and used it and now I want to use it again with not character reset.

Rasatsu, sounds like you need to contact [email protected]

The logs show nothing, lol.

Rasatsu, sounds like you need to contact [email protected]







These are not accurate assessments of the Merc Pack situation.

You go to McDonald's and order two big macs, with the stipulation that you'll take one now and get the other when you leave.

They give you the first and you sit down and eat it.

When you're ready to leave you go up to get the second, but the employees completely ignore you. No matter what you do to get their attention, they won't even make eye contact.

The customer next to you sees your irritation and says "You got a Big Mac already, I saw you sit there and eat it".

The logs show nothing, lol.

Rasatsu, sounds like you need to contact [email protected]







These are not accurate assessments of the Merc Pack situation.

You go to McDonald's and order two big macs, with the stipulation that you'll take one now and get the other when you leave.

They give you the first and you sit down and eat it.

When you're ready to leave you go up to get the second, but the employees completely ignore you. No matter what you do to get their attention, they won't even make eye contact.

The customer next to you sees your irritation and says "You got a Big Mac already, I saw you sit there and eat it".

First off the forums aren't the place for this. As mentioned earlier, contact [email protected]

If the logs show nothing, surely your bank can trace the purchase. If not, well then, you're just wasting our time.

As long as there's a dozen threads made by those other losers I'll be keeping a thread of my own.

And as mentioned earlier; the logs show nothing. (perhaps you're just not very up-to-date on very old eve terminology)

I'm glad you clarified the situation. I didn't realize that the people who wanted there merc packs refunded had actually paid for two and only got one. Kind of sucks that they paided $40 for only one merc pack. Definitely needs to be dealt with.

Rasatsu, sounds like you need to contact [email protected]







These are not accurate assessments of the Merc Pack situation.

You go to McDonald's and order two big macs, with the stipulation that you'll take one now and get the other when you leave.

They give you the first and you sit down and eat it.

When you're ready to leave you go up to get the second, but the employees completely ignore you. No matter what you do to get their attention, they won't even make eye contact.

The customer next to you sees your irritation and says "You got a Big Mac already, I saw you sit there and eat it".

I'm glad you clarified the situation. I didn't realize that the people who wanted there merc packs refunded had actually paid for two and only got one. Kind of sucks that they paided $40 for only one merc pack. Definitely needs to be dealt with.

What a rediculous analogy. In your example you PAID for 2 hamburgers. None of the people wanting an aur reset paid twice for the aur they want to spend again. You were told to spend it wisely cause it would not be reset again.

Bottom line all of you aur resetters want something you didn't pay for and were told at last reset you would not be getting. I have heard so many moronic analogies about this its aggravating.

Probably the craziest thing I heard was the aur should be reset but not the SP as a reward for the early adopters and a full reset of all stats would be bullying the aur resetter crowd. I hear so many greedy children feeling they are ENTITLED to something they didn't pay for all the while trying to claim they support the game and want it to succeed which based upon actions is a lie.

I do support this game and put my money where my mouth is I have bought around 300,000 aur at this point and will spend more without trying to game the system to get it refunded.

Bottom line you are looking to get something you don't deserve.

What a rediculous analogy. In your example you PAID for 2 hamburgers. None of the people wanting an aur reset paid twice for the aur they want to spend again. You were told to spend it wisely cause it would not be reset again.

Bottom line all of you aur resetters want something you didn't pay for and were told at last reset you would not be getting. I have heard so many moronic analogies about this its aggravating.

Probably the craziest thing I heard was the aur should be reset but not the SP as a reward for the early adopters and a full reset of all stats would be bullying the aur resetter crowd. I hear so many greedy children feeling they are ENTITLED to something they didn't pay for all the while trying to claim they support the game and want it to succeed which based upon actions is a lie.

I do support this game and put my money where my mouth is I have bought around 300,000 aur at this point and will spend more without trying to game the system to get it refunded.

Bottom line you are looking to get something you don't deserve.

Alright... *cracks knuckles* ...amateur hour is over. Time to get down to brass tacks with this subject (this is truly a snafu of the first magnitude).

Let's do some ethics (hope you packed a lunch):

First, it is necessary for us to CLEARLY define the terminology that was used, and is currently under debate now - in as far as, how it may have -ábeen defined by the consumer, as well as, how CCP may have intended it to be defined, both in light of the actual literal interpretations of said terms.

-áTerms currently under debate:

GÇó Mercenary Pack
GÇó Credited in full
GÇó Character reset
GÇó Commercial release

"...Mercenary Pack will be credited in full to your in-game DUST 514 account after each character reset AND for the commercial release."

(emphasis added)

I am, of course, assuming that the above quote is accurate.

"Mercenary pack" is easy. We all know what it is and what it contains.

"Credited in full", like above, is also VERY clear.

"Character reset", now here is we're we star to run into some problems. What exactly is a character reset (in as far as, both the paying customer and CCP may have defined it).

"Commercial release", and again we run into the same problem as above: what exactly does a "commercial release" Intel?

Let's explore the contested terms.

1. Character reset:

As a consumer, there are two ways to interpret this phrase:

1. Singular: "my character will be reset". This excludes the necessity for the consumer to concern themselves with any other consumer who may have purchased the "Mercenary Pack". In essence, in this interpretation, the consumers purchase occurred in a vacuum.

2. Plural: "all consumers are subject (SUBJECT not entitled) to a reset when it occurs. In this interpretation, the consumer is buying the "Mercenary Pack" with the understanding that the affect, "character reset" insinuates, is as follows: when a character reset occurs, it will affect all consumers.

So, which one is it?

Before we delve any deeper into this, let's take the following scenario under consideration:

During the last character reset (just prior to the open beta launch) if it had been optional, at that time (during that character reset) to opt out of the reset, would this have been desirable to anyone? Speaking from my own perspective, the answer is yes, and I am quite certain that there are many others out there who share sentiment. The reason for this is because I was quite satisfied with what I had, to that point, accomplished with my character. But would this have been fair to the other consumers that were not satisfied? As so many people are so fond of saying, this is a beta, and as such, "a work in progress", an unfinished product subject to change. Now can the consumer be held financial responsible for the purchase of a product that is subject to change? Take the following as an example:

I walk into a grocery store to which it took me two months to drive to (the only grocery store on the planet infact). I take an apple from the shelf, and take it to the teller in order to purchase it. As the teller swipes the apple across the scanner, to ring up the sale, through some act of magic, the apple suddenly turns into an orange. Is it still my responsibility to purchase the orange? The answer is, most emphatically, no.

Now let's say that there are ten people at the teller with me (all purcasing apples) yet mine is the only one that keeps tuning into an orange. Befuddled, I look around in bewilderment and by chance happen to spot a man in a dress shirt and tie waving a wand everytime the teller tries to scan the apple. He is wearing a name tag, it says: "CCP owner/manager". The man notices me noticing him and promptly approaches me, and the following conversation ensues:

CCP: Hello sir. My name is CCP, I'm the owner. What seems to be the problem?

Bob, the unsatisfied customer: Well, quite frankly I'm trying to buy an apply but it keeps turning into an orange.

CCP: Ahh, i see. We have had this problem happen before. I am afraid that you will have to return to you're place of residence, obtaine a notarized afidavid stating that you have returned to your please of residence, and then return to CCP Mart, at which time, we here a CCP Mart guarantee that the issue will be resolved.

Bob, the unsatisfied customer: but it took me two months to drive to CCP Mart, what about the time and effort I spent to get here?

CCP: I am quite sorry sir. That is CCP Mart policy.

I'll leave it up to your imagination to figure out what bobs reaction is at that point.

So, as we should all plainly be able to see, an option to opt out of a reset is not an ethical/fair one, because all of those satisfied with the game get to continue on being satisfied with the game while those who are not satisfied, loose an irreplaceable set of commodities: time and effort.

Ok, that takes care of the first contested term. Let's move on to the next:

2. Commercial release:

Legally speaking, this is VERY specific, as well as, VERY binding and for good reason: because it removes consumer responsibility to act responsibly with their purchases until CCP makes the consumer aware that the property has been "commercially released"

Regardless of what CCP had intended to mean by "commercial release" is irrelevant. The fact is that the two terms "commercial release" and reset are not connected in any way, no matter how much CCP or any one else, for that mater, wants them to be. By this term, CCP is legally obligated to credit the items in question to any consumer that purchased a Mercenary Pack.

The simple fact is that CCP should never have included "commercial release", in the contract literature, if that is not what the were intending to do. it is miss leading in the extreme, and gives those who were mislead by it a valid argument:

I was not responsible with my money because CCP assured me that I did not have to be until the "commercial release".

There is, legally, only three options that CCP can pursue:

1. Reset all player accounts upon commercial release


This is an option that neither the majority of the player base nor CCP themselves want. I can tell you personall that, if my lifetime skill points is reset to zero again, I will no longer be playing this game, and I am sure that there are many others out there who would feel the same, which is the reason why CCP does not desire this option ether.

2. CCP can offer to reset the accounts of any one who wants a Mercenary Pack credit, however, this is entirely unethical toward those who were genuinely mislead by the language of the purchase contract. If this is the path CCP chooses, I will not choose to have my character reset, but neither will I be leaving the game.

3. CCP can take it on the chin like a real man, cut their losses and give out the credits to every one who bought a Mercinary Pack, as to HONOR the original agreement. I would actually consider it a reward to those who helped CCP develop their game in beta. This seems reasonable, and was, in all honesty, what I interpreted this thing to mean when CCP announced that there will be no further "character resets".

And that's my 20 cents worth. Hope this all in some way helped this debacle to get resolved in a desirable fashion that is agreeable to all parties involved.

I'm unlocking this topic, as the GM was confused about what it was in reference too.

If you have not received your Merc Pack after purchasing it, please immediately send in a petition either by filing a ticket here: http://dust514.com/user/help-tickets or by e-mailing [email protected]

I'm unlocking this topic, as the GM was confused about what it was in reference too.

If you have not received your Merc Pack after purchasing it, please immediately send in a petition either by filing a ticket here: http://dust514.com/user/help-tickets or by e-mailing [email protected]

Just do a chargeback on your credit card.

The onus in on the merchant to prove they provided the goods.

Always a handy way of getting their attention.

Also, the internal costs of CCP and Sony processing that chargeback info request from their respective merchant banks is probably about 20 times the cost of what you actually spent so its a good lesson to them as well.