Got a friend whose mother is a lawyer, and has been through similar cases to this one more than once, all of which were resolved in the customer's favour. Asked her to look at the original wording of the Merc Pack compared with the current wording, and got her to look at multiple official sources - from both Sony and CCP - stating that the game isn't commercially released yet. She says there's a really solid case. I also had a friend who's in a law degree doing a case study specifically based around online purchases and the relevant laws, and he can't see any possible way for a lawsuit to fail if CCP don't give some form of refund of Merc Pack content to the purchasers who bought it with the original terms. Does that count?


As mentioned, both CCP and Sony have gone on record, publicly, stating that the game isn't yet commercially released. When people approach Sony about the issue, they specifically refuse to get involved until commercial release. When people have been arguing that the game is commercially released, CCP have said no, and in a thread where people were discussing the wording of the Human Endurance event's original posting, there was mention of Uprising "leading into commercial release" and CCP directly stated that Uprising WILL NOT BE THE RELEASE BUILD.

They are not legally obligated to not wipe your SP.

If you push them they'll just pull the same move they did against the RMT buyer that threatened legal action over getting banned; they unbanned him and set his wallet to many billions in the negative. These days they do it to all RMT buyers.

CCP should just make the offer explicit; option for merc pack refund in exchange for SP reset.

Yea that will sell tons of future items for CCP. Hey buy this so we can screw you later. Wont happen.

And your the freeloader that want something you don't deserve. IE me getting punished for supporting CCP. But please continue.

And? Did you not agree to the same terms I did?

Edit: o wait u bought them too late right?

No, she didn't read the EULA.

There's a good reason for that. It's not relevant to the purchase agreement, the contents of which include the product description as it stood at the time of purchase.

Doesn't matter what civilised country you're applying the laws for - I'd say "even" Britain, but "especially" might fit better, since they offer better consumer protection than most US states, in which this is still not legal - but you can't retroactively use a digital product's EULA to get out of ANY detail included in a purchase agreement.

Spoiler: The product description in an online store legally comprises a part of the purchase agreement. By British law as well as US, NZ, Australian and most other countries that actually have consumer laws with any possibility of application to online purchases.

I am only trying to get what I agreed to purchase. This is complete and utter bullshit that they'd even attempt anything such as this, I gave them MY money as an investment in the hopes of creating a better game, and now they stab me in the back by not fullfilling their end of the agreement AND take my money. unacceptable by any company.

BUT there IS one for going into commercial release, which is yet to happen as stated by CCP.