DUST Search - Classy move by classy devs

Garrett Blacknova wrote:

GeneralButtNaked wrote:

N1ck Comeau wrote:

CCP could say stuff like that as well and also give items away too. But why would they? People know the state of the game we shoudlnt have to be showered with gifts so we say good things.

You have it backwards. The guys who made Defiance were giving those rewards out for making mistakes on their part. Not so that people would say nice things.

The bigger point here is that a dev came out, apologized for making errors, and offered two patch dates, as well as a reward for their early adopters who had to suffer through the growing pains.

That is how a dev takes care of their community, in a open, clear fashion.

So yes, CCP could take a hint from them.

Maybe, back when the game was still in closed beta, in an even worse state than it is now (still in beta), CCP should have run events where you could win free stu-

Oh yeah, they already did that.

Maybe now that we're in open beta, CCP should run events where we can get even more free stuff just by playing a few games every da-

Oh. Right. Human Endurance.

Maybe when you look at the fact that DUST is already in a better state than Defiance was on release, it looks like less of an imperative to offer free stuff like they already have and are continuing to do. Or am I somehow magically not correct in pointing out that DUST is still in beta and we're getting more free stuff from CCP than any of the Defiance beta testers?


Author	Thread Statistics \| Show CCP posts - 1 post(s)
GeneralButtNaked ZionTCD Legacy Rising 284	Posted - 2013.04.14 03:28:00 - [1] - Quote N1ck Comeau wrote: CCP could say stuff like that as well and also give items away too. But why would they? People know the state of the game we shoudlnt have to be showered with gifts so we say good things. You have it backwards. The guys who made Defiance were giving those rewards out for making mistakes on their part. Not so that people would say nice things. The bigger point here is that a dev came out, apologized for making errors, and offered two patch dates, as well as a reward for their early adopters who had to suffer through the growing pains. That is how a dev takes care of their community, in a open, clear fashion. So yes, CCP could take a hint from them.
GeneralButtNaked ZionTCD Legacy Rising 286	Posted - 2013.04.14 04:35:00 - [2] - Quote Sylvana Nightwind wrote: Defiance launched. They failed launch with multiple issues. Why would CCP apologize for BETA? Both are taking real money right? If I had to choose which Dev response I would want, the one from the guys at Trion is vastly superiour to the treatment CCP gives us.
GeneralButtNaked ZionTCD Legacy Rising 287	Posted - 2013.04.14 04:44:00 - [3] - Quote Sylvana Nightwind wrote: How do you know CCP will not do refunds? Are you predicting future before May 6th or further whenever game actually launches? Who said anything about a refund? All I said was that both groups are accepting real money, and the treatment from Trion regarding problems with their product was better, as I see it. Further, I don't care about refunds, either for my merc packs that they changed the terms on or anything else. But if we look at this strictly from which developer handled a problem better, compare this situation to the one with the Merc pack refunds. Trion came out, posted an apology letter and offered consolation gifts. CCP says nothing, offers some hamfisted replies that only serve to muddle the issue, and then shuts up on it. So yes, one developer is doing a MUCH better job of interacting with the community base, and keeping those people happy.
GeneralButtNaked ZionTCD Legacy Rising 287	Posted - 2013.04.14 05:48:00 - [4] - Quote KAGEHOSHI Horned Wolf wrote: GeneralButtNaked wrote: Sylvana Nightwind wrote: Defiance launched. They failed launch with multiple issues. Why would CCP apologize for BETA? Both are taking real money right? If I had to choose which Dev response I would want, the one from the guys at Trion is vastly superiour to the treatment CCP gives us. If you want to pay money for an unfinished FREE game, then its your fault. How does that have any impact on the developer/customer relationship? How is that even remotely related to what is being discussed here? Get your small head out of your loose rear end and either provide substance to the discussion or take a long walk off of a short pier.
GeneralButtNaked ZionTCD Legacy Rising 287	Posted - 2013.04.14 06:15:00 - [5] - Quote KAGEHOSHI Horned Wolf wrote: Lol wow, you're quite hostile. They don't owe you anything, they don't have some grand failure to apologize and make up for like Trion does; even if Dust is a crappy game by launch, it is still free, and spending money is voluntary. Unless they sell you a defective product, they don't have to apologize for anything, or give you any special gifts. The game is completely free, how is that for a developer/consumer relationship? You are correct, they don't owe me anything. However, what they want is my money. Trion, if I had any interest in their game, would be doing a better job of convincing me to invest in the long term with those types of actions. Pointing out that the game is free to play doesn't change the fact that it is a business venture, and Trion is handling dealing with their customers better. As with any MMO, FPS or otherwise, how you deal with your customers is a huge part of the project. I am starting to think that there are too many CCP fan boys around for them to be a really good developer. They don't get enough constructive feedback because of brown nosers yelling everyone down. EDIT: For your edit Horned wolf: My argument had nothing to do with a refund. It was strictly about the dev communicating well with their community, and being forthright with information and an admittance of problem. And how that response to a problem was better than the typical no response, or soon BS we get from CCP. I said nothing further, and you insinuations for such belong in the same place you got you mail away hairkeeping certificate. In the trash.
GeneralButtNaked ZionTCD Legacy Rising 287	Posted - 2013.04.14 06:54:00 - [6] - Quote KAGEHOSHI Horned Wolf wrote: Me and many others got a bunch of skinweave BPOs, and bunch of other cool special edition stuff from CCP for free. How is Trion handling their customers better? They both give free stuff, but CCP didn't make you endure a terrible bug-filled launch (yet). Why are you so focused on stuff? I don't care about items, and given the manner in which CCP gives out crap, I wouldn't be able to use or trade them anyway. My point was that Trion was being more clear in their communication regarding an issue, and more forthright in their communications with the playerbase. Both of those issues were brought up in the letter from the CEO from 2011. So, once again, this is not about the stuff, but rather the manner in which the whole thing was conducted.
GeneralButtNaked ZionTCD Legacy Rising 289	Posted - 2013.04.14 10:18:00 - [7] - Quote Garrett Blacknova wrote: GeneralButtNaked wrote: N1ck Comeau wrote: CCP could say stuff like that as well and also give items away too. But why would they? People know the state of the game we shoudlnt have to be showered with gifts so we say good things. You have it backwards. The guys who made Defiance were giving those rewards out for making mistakes on their part. Not so that people would say nice things. The bigger point here is that a dev came out, apologized for making errors, and offered two patch dates, as well as a reward for their early adopters who had to suffer through the growing pains. That is how a dev takes care of their community, in a open, clear fashion. So yes, CCP could take a hint from them. Maybe, back when the game was still in closed beta, in an even worse state than it is now (still in beta), CCP should have run events where you could win free stu- Oh yeah, they already did that. Maybe now that we're in open beta, CCP should run events where we can get even more free stuff just by playing a few games every da- Oh. Right. Human Endurance. Maybe when you look at the fact that DUST is already in a better state than Defiance was on release, it looks like less of an imperative to offer free stuff like they already have and are continuing to do. Or am I somehow magically not correct in pointing out that DUST is still in beta and we're getting more free stuff from CCP than any of the Defiance beta testers? What is the obsession with items, as if they are the end all? I think some of you lot are a little too obsessed with stuff. So much so that you turn my comments, which have almost nothing to do with items of any sort, into a give me more stuff rant, which baffles me. The funny thing is that those items that we are getting for the event are mostly unusable. I have no SP into anything other than my heavy, and even the heavy week is a joke. So all that stuff is just further numbers on a page. That I can't use or sell, or even give to a friend. The funny thing is, no one on here would be able to give me any idea when we are getting trading, because the devs are not saying. Just like the rest of what is missing from here.
GeneralButtNaked ZionTCD Legacy Rising 290	Posted - 2013.04.14 11:47:00 - [8] - Quote Garrett Blacknova wrote: If there's a valid reason for CCP to apologise after release, I'm actualy pretty sure they'll be apologising. EDIT: Also, what variety of Heavy fits do you run that don't include Armour Repairers, suits, HMGs or Forge Guns? I can understand being confused by Swarm Launchers, and think with how most players run their Heavies that Laser Rifles would have been a better option, but there aren't many options that go without all those things and still fit the title "Heavy"... Please point to one instance where I demanded an apology. Since I didn't, I think we can move past that point. I'm not going to carry this on any further, as obviously, you guys seem content with how CCP is running this boat, so no sense wasting keystrokes. I already covered the items matter, because it has nothing to do with my argument, even if you think that is why the OP posted this. To the Edit: Armor Repairers? So I should downgrade from my 5 hp/s to 3? This helps me how? MH-82 Machine Gun? Why? The Boundless is better for tryharding, the standard is better for cost cutting. 9K330 Forge gun? If you think getting this is some sort of prize, you obviously haven't seen enough good forge gunners. Real heavies use Assault Forge Guns, or they suck it up and go for their Gastuns. A-Series Suits? Alright, this one I cannot dispute, I run A series alot, so it is nice to get 12 free. Maybe CCP thought this event was for the veterans, and then decided to give us garbage gear out of trolling. Or they thought these gifts would be a nice present to new players without realizing that there are almost none of those around. Either way, the whole event is mostly irrelevant to me, as there are only three days rewards that might be appealing to me. Not that I mind free swag, but I could totally do without it. I really hope that players in other classes get more use out of their rewards.
GeneralButtNaked ZionTCD Legacy Rising 290	Posted - 2013.04.14 12:37:00 - [9] - Quote Garrett Blacknova wrote: I think a lot of the stuff we're getting will become spontaneously more awesome for all involved when we get to sell it off to buy things we actually want for our characters. Or at least when we can donate to a Corp Armoury and provide some extra gear for Corpmates who might want things that we don't have use for. Actually, the SMGs were one of the items I included as desirable in my look at the whole events offerings. What I quoted above is the real issue I have with the Endurance event. The last thing I need is more crap I can't get rid of in my inventory. I find it ridiculous that what is billed as an MMOFPSRPG(lets get some more letters in there next time) there is zero interaction between players aside from chat and gunplay. Even at its most basic, a gifting option would allow me to trade with people I trust. As for the fitting options, I somehow edited this out from my previous post, but I currently only run the MH82 when I get more than 100 from salvage, which is where these prize guns will go. I do get that if you are new, these things might be real prizes. Heck, they might even serve as a good warm up for people spreading their SP around before the respec. So in that light, I think maybe this event will be more enjoyable for others.
GeneralButtNaked ZionTCD Legacy Rising 290	Posted - 2013.04.14 13:04:00 - [10] - Quote Garrett Blacknova wrote: GeneralButtNaked wrote: Please point to one instance where I demanded an apology. Since I didn't, I think we can move past that point. So what exactly ARE you asking for? The thread shows a dev offering an apology and free stuff. The devs in question have good reason to be offering an apology, while CCP don't, so that shouldn't be your point. The free stuff they're offering is less than what CCP have given players so far, so that shouldn't be your point. You're arguing that CCP could learn from these devs, when CCP either have no reason to do what this example showed, or are already doing it better. So if your point isn't that CCP need to apologise, and isn't that we need free stuff, can you explain the point you WERE trying to make? I am not asking for anything. CCP can do as they feel. I will then decide if it is a good value to invest further. No obligations anywhere. My only point was that I was glad to see a dev openly admit they **** the bed and make an actual effort to remedy the situation. There are several fronts on which CCP has completely drilled the doggie on this game/release schedule. I don't want an apology for that. That is entirely their choice. They just shouldn't be surprised when there are too few players to keep the servers populated. Which sucks for all of us, because although this game has absolutely crazy potential, right now it is only pipe dreams and marketing speak.