DUST Search - Event Horizon lounge - missing companion drone

Quote:

I'm active duty US military stationed in Germany and ran into an issue when purchasing the Mercenary Pack (when I already had a full-access key on my North American PSN account).

If you activate the game and download it from an account, that is the regional client you get. Purchases made on the same account will similarly be locked to that region.

What happened to me is that the original key I received was a European key. As such, I needed to make an EU account to activate the key and download the client; as a result, I had the EU client installed on my PS3.

I later received a North American key, and activated it on my primary (NA) PSN account, and continued to play on the client that I had previously downloaded and installed, without any issues.

When I purchased the merc pack from this same account, however, it didn't show up in-game.

The cause of this was the client. Because it was the EU client, it was looking for an EU key. Since the key on the relevant account was NA, it didn't see what it was looking for.

The fix was to delete the client from the PS3, and download it again from the NA account. Once using a NA client, it immediately saw the NA merc pack that was purchased, and I gained access to the items.

No need to report this via petition or the bug forum, as it's already been worked out and CCP is aware of the issue and working it. I wanted to post this here as help to anyone else that ran into a similar, niche situation.

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Antar Zintu Villore Sec Ops Gallente Federation 14	Posted - 2012.07.17 07:37:00 - [1] - Quote As the topic says, I don't seem to have received my companion drone... As far as I can tell, I've done everything I need to: - Talked to recruiter - Played Slay - Watched all 4 videos At this point, it went a little screwy: - Went to recruitment booth for beta key.... it never gave me one, just seemed to hang - Restarted the lounge, tried again, and got the beta key XXXX-XXXX-XXXX-XXXX No, seriously. That was the key it gave me, it's not just me putting in X's to hide the real key... At which point I thought: I'll just go get the merc pack. So I did. This was all about a week ago. I reckon I fulfil the requirements, but no drone Anyone else had a problem with it?
Steve Renuken BetaMax. 23	Posted - 2012.07.17 10:39:00 - [2] - Quote It's not showing up in your inventory to use?
DRaven DeMort Osmon Surveillance Caldari State 15	Posted - 2012.07.17 10:43:00 - [3] - Quote same thing happened to me with the scout suit that comes with the mercenary pack but it is a beta maybe we will get them this weekend. ----------DRavent DeMort carries you home!----------
Antar Zintu Villore Sec Ops Gallente Federation 14	Posted - 2012.07.17 12:58:00 - [4] - Quote Steve Renuken wrote: It's not showing up in your inventory to use? Nope. Amarr and Gallente dropsuits have appeared after my Slay wins, but no drone. It's not a big issue, just wondered if anyone else had the same problem.
KingBlade82 Crux Special Tasks Group Gallente Federation 56	Posted - 2012.07.17 16:18:00 - [5] - Quote Antar Zintu wrote: As the topic says, I don't seem to have received my companion drone... As far as I can tell, I've done everything I need to: - Talked to recruiter - Played Slay - Watched all 4 videos At this point, it went a little screwy: - Went to recruitment booth for beta key.... it never gave me one, just seemed to hang - Restarted the lounge, tried again, and got the beta key XXXX-XXXX-XXXX-XXXX No, seriously. That was the key it gave me, it's not just me putting in X's to hide the real key... At which point I thought: I'll just go get the merc pack. So I did. This was all about a week ago. I reckon I fulfil the requirements, but no drone Anyone else had a problem with it? drone is for playing the beta so go back in home after u play and u may have to launch game in home i didnt it popped up my second visit to the lounge
Geirskoegul Soul-Strike 134	Posted - 2012.07.17 17:07:00 - [6] - Quote KingBlade82 wrote: Antar Zintu wrote: As the topic says, I don't seem to have received my companion drone... As far as I can tell, I've done everything I need to: - Talked to recruiter - Played Slay - Watched all 4 videos At this point, it went a little screwy: - Went to recruitment booth for beta key.... it never gave me one, just seemed to hang - Restarted the lounge, tried again, and got the beta key XXXX-XXXX-XXXX-XXXX No, seriously. That was the key it gave me, it's not just me putting in X's to hide the real key... At which point I thought: I'll just go get the merc pack. So I did. This was all about a week ago. I reckon I fulfil the requirements, but no drone Anyone else had a problem with it? drone is for playing the beta so go back in home after u play and u may have to launch game in home i didnt it popped up my second visit to the lounge The drone is for INSTALLING the beta, according to the information shown in the lounge. It showed up instantly for me, since I visited the lounge well after I had been playing the beta and had it installed. That said, Home issues are handled by SOE, to the best of my knowledge, and the trigger for unlocking the drone likewise. I would contact Sony support (in North America, 1-800-345-SONY). The trigger is a matter of the the Home client checking your PS3's HDD or PSN Downloads (the one in the store listing all of your purchases / previous downloads, not the list of things actively downloading right that moment), seeing it, and granting the item. So far as I understand things, this is very much a Sony / PSN issue, not a CCP / Dust issue. There'd be no real need or reason for the two to talk to each other, since everything Home could need could be pulled from local HDD data (to include trophies WHEN they're implemented -- they're mandatory for all PS3 games released after January 2009 or 2010, forget which, have the correct date in my post on the trophy topic on the other board).
Geirskoegul Soul-Strike 134	Posted - 2012.07.17 17:09:00 - [7] - Quote DRaven DeMort wrote: same thing happened to me with the scout suit that comes with the mercenary pack but it is a beta maybe we will get them this weekend. ----------DRavent DeMort carries you home!---------- Regarding the stuff from the merc pack, here's a C&P of a post I have elsewhere: Quote: I'm active duty US military stationed in Germany and ran into an issue when purchasing the Mercenary Pack (when I already had a full-access key on my North American PSN account). If you activate the game and download it from an account, that is the regional client you get. Purchases made on the same account will similarly be locked to that region. What happened to me is that the original key I received was a European key. As such, I needed to make an EU account to activate the key and download the client; as a result, I had the EU client installed on my PS3. I later received a North American key, and activated it on my primary (NA) PSN account, and continued to play on the client that I had previously downloaded and installed, without any issues. When I purchased the merc pack from this same account, however, it didn't show up in-game. The cause of this was the client. Because it was the EU client, it was looking for an EU key. Since the key on the relevant account was NA, it didn't see what it was looking for. The fix was to delete the client from the PS3, and download it again from the NA account. Once using a NA client, it immediately saw the NA merc pack that was purchased, and I gained access to the items. No need to report this via petition or the bug forum, as it's already been worked out and CCP is aware of the issue and working it. I wanted to post this here as help to anyone else that ran into a similar, niche situation. Unless you mean we were supposed to get a Home item for the Merc Pack? I didn't notice anything in the description, but I'd be all for it. Slay is infuriating and I'm finding it all-but-impossible (and I'm usually pretty good with strategy games like this), but I really want Dust-themed goodies for my Home avatar (especially a Homespace modelled on Gallente quarters! Long live the Federation!)
Sw3RvE 25	Posted - 2012.07.17 17:16:00 - [8] - Quote we get a dust homespace? or are you talking about the dust bar in home?
Geirskoegul Soul-Strike 134	Posted - 2012.07.17 17:25:00 - [9] - Quote Sw3RvE wrote: we get a dust homespace? or are you talking about the dust bar in home? At the moment there is only the Event Horizon Lounge, but to think that something with this much hype and potential won't get, at a bare minimum, something similar or slightly larger than EVE's racial Captains' Quarters as Homespace options is simply silly. Now that they've FINALLY started adding more Clubspaces as well, I think it's even more of a given (especially since if CCP handles any of the design or modeling, they can reuse it for the exact things they said they want for Walking In Stations in EVE, such as conference rooms for corps to hold meetings.
Antar Zintu Villore Sec Ops Gallente Federation 14	Posted - 2012.07.18 09:21:00 - [10] - Quote Bizarrely my drone turned up last night when I entered the Event Horizon lounge --- over a week after I installed the Dust client. Interrogation has so far failed to elicit any information on where it was hiding for the last week. I've even tried the threat of reprogramming with a large axe.


GM Unicorn 24th Imperial Crusade Amarr Empire 467	Posted - 2012.07.18 11:02:00 - [11] - Quote The drone should be in your inventory after dowloading the client BUT there were a cuple of hiccups with the Event Horizon lounge during the last days and we are fixing that problem. Your drone should pop in your backpack soon. If not, contact Sony support directly and let us know. I'll keep an eye on this topic.

Antar Zintu Villore Sec Ops Gallente Federation 14	Posted - 2012.07.19 09:18:00 - [12] - Quote Late reply, but the drone did appear the other night. Thanks for all the help guys.
shade emry Doomheim 5	Posted - 2012.07.19 11:42:00 - [13] - Quote on another note, i noticed that playing slay for a long time and even finishing the game with defeat, or win, i usally don't get a suit, i have to speed my turns up and lose on purpose to get a avatar suit..is their some kinda timeout isshue or a setting on the ps3 that auto disco's you? to add to the drone topic, i had to download the client 3 times for it to register the drone to me.. any ideas?

GM Unicorn 24th Imperial Crusade Amarr Empire 467	Posted - 2012.07.19 13:46:00 - [14] - Quote I honestly don't know but a couple of match went dizzy at the end and I was kicked out. I assume that the PS3 was afraid of losing. I have 3 suits out of 4 , with more that 50% of the single player challenges completed.



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