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SLADE8U
ROGUE RELICS
20
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Posted - 2015.08.09 22:43:00 -
[1] - Quote
Please start from the bottom of this post. I am only posting
this in hopes that CCP will listen via the forums. I am not some KID that wants
internet stardom but I am a Cisco/Juniper networks engineer that knows BS when
I read it.
Subject: Re: dust514 20150804-3942614
Hello GM Archduke,
I wanted to thank you for sending me a reply with the
standard form letter response. After playing Dust514 for almost 3 years now I
thought you would respond to me and represent CCP with a little more effort.
These type of customer support answers is what I consider when I think about
joining EVE. I just logged out of Dust today because once again I get
"waiting for deployment"for minutes on end and then tossed out of
waiting for deployment still in the battle finder. The BS letter you sent below
does not work and if someone is actually reading this, here is why:
My Ps3 only has Dust514 on it. It receives a 10m signal that
is also only used for this game. I have re-downloaded the game many times prior
to this just to make sure the latest patches were installed correctly. Now here
is the kicker- the problem I am having is happening to EVERYONE in the game
(I am sure CCP is aware). It doesn't matter if you
have a squad before going into battle or if you play a round of factional
warfare that you have unfortunately tried to force us to play.
Therefore, please fix the game it has a ton of issues aside
from this but I guess you fixing us getting into actual battles would be good
enough for now. If you can't fix it and you are going to blame Sony then blame
Sony so the Dust community can open tickets with them. Also can you give me
another 7 day active OMEGA booster? I activated mine days ago knowing I had
time to play the game but I can't get into battle in a reasonable timely manner
due to the issues I have presented.
Sincerely, Slade8U
From: DUST 514 Customer Support
To:slade
Sent: Wednesday, December 31, 1969 4:00 PM
Subject: RE: dust514 20150804-3942614
Hello, this is GM Archduke.
Thank you for contacting the DUST 514 Customer Support Team.
We're sorry to hear that you are encountering issues with the game. We would
first recommend you to plug your PS3 System directly to your router using a
wired connection since this might improve its performance and avoid packet
losses. Also, please try clearing the Saved Data Utility. To do so, follow the instructions
provided you might not have the Saved Data File
but if you do then please delete it
1-From your XMB Menu go to Games
2-Select Saved Data Utility
3- Highlight DUST 514 and Press the triangle for
open the Options dialogue and then select the option ;Delete
Delete the Saved Data Utility for DUST 514:
Go to game Saved Data Utility PS3; select DUST then
press Triangle on your controller and delete.
We would also suggest you to uninstall and reinstall the
game should the above not work.
You can uninstall the game client as per instructed below:
Under Games on the XMB, hover over DUST 514.
Press Triangle
Select Delete and confirm deletion
You can reinstall DUST 514 as per instructed below:
Select the Playstation
Network on the XMB
Select Account Management
Select Transaction Management
Select Download List
DUST 514 will be listed on this screen, select
Download
When you have performed these tasks, please restart your
console and try again. We do apologize for the inconvenience this might have
caused.
Best Regards,
GM Archduke
CCP Customer Support EVE Online DUST 514
MESSAGE HISTORY:
Original ticket @ 2015-08-04 22:11
Can you please fix Dust514! I repeatedly get the waiting
for deployment; and after a few minutes it kicks me out and back to the
battle finder screen. I don't understand why it's so hard to find a battle in
this game today after so many years of information given to CCP. The lag is
worse, the match making is worse to the point you don't fight an equal number
on each side. Thanks Slade
"EVERYBODY HAS A PLAN UNTIL THEY GET PUNCHED IN THE MOUTH!"
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Jaed D'jaegweir
Kirkinen Risk Control
Caldari State
40
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Posted - 2015.08.09 23:17:00 -
[2] - Quote
as of late ( the last year) this game has taken a turn for the worse. I was in love when it came out now the consistent nerfing and glitches seem to dominate the game play when and if you can get in a game to actually kill.
been playing another game that has soured DESTINY , repetitive nonsense. maybe I'll break out the atari for a few months and then see how these game progress.
"We do not live in a world of reality. We live in a world of perceptions." -Gerald Simmons
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Starlight Burner
Vader's-Fist
400
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Posted - 2015.08.10 00:31:00 -
[3] - Quote
He's right you know.
CEO of Arrary of Clusters, a close relations corporation
Caldari Factional Warfare, enlist today!
Thank you for DUST
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SLADE8U
ROGUE RELICS
21
|
Posted - 2015.08.20 03:48:00 -
[4] - Quote
I took a week off from this terrible lag and battle deployment. However, it's worse now. In fact this game has never been this bad. In 1.5 hours I played 2 matches. Squads, no squad, full squad faction warfare it didn't matter it all sucked. CCP you know you have issues and you don't fix anything. You must have obsolete servers or you just DGAF so no preventive maintenence or updates are being completed. If you have bugs take the $hit down and revert back to a known good configuration. I prefer Dust to go back to the load where scouts couldn't cloak and mexicans couldn't hop. It's probably due to the lag but the hit detection is enough to get you killed by scrubs. I never did get reimbursed for my active booster?
"EVERYBODY HAS A PLAN UNTIL THEY GET PUNCHED IN THE MOUTH!"
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Arian Neo
Crux Special Tasks Group
Gallente Federation
16
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Posted - 2015.08.20 21:31:00 -
[5] - Quote
Thank you!
So I am not the only one with this returning problem. It is returning again and again on different days in a week for months now. |
Luther Mandrix
WASTELAND JUNK REMOVAL
RUST415
615
|
Posted - 2015.08.24 08:08:00 -
[6] - Quote
Posted at 24.08.2015 06:05 by GM Archduke
Hello, this is GM Archduke.
Thank you for contacting the DUST 514 Customer Support Team, and please accept our sincere apologies for the delayed response. We thank you for your report - we're aware of the recent issues with match-making and disappearing battles, and are currently looking into ways to resolve this. As a first step to investigate these issues we have tried setting up a series of tests in other contracts - please visit the link provided below for more details:
https://forums.dust514.com/default.aspx?g=posts&m=2912797#post2912797
Best Regards,
GM Archduke
CCP Customer Support | EVE Online | DUST 514 |
Foldenfly
Black Flag Initiative
81
|
Posted - 2015.08.24 19:40:00 -
[7] - Quote
I've played this game since Beta days (not counting the 2 year break I just came back from), and this has been a problem throughout. Don't hold your breath on them fixing it. |
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