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Thread Statistics | Show CCP posts - 1 post(s) |
Satori Particle
Resheph Interstellar Strategy
Gallente Federation
40
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Posted - 2015.04.01 22:07:00 -
[1] - Quote
Soraya Xel wrote:As was announced, they are testing this. Constructive feedback is useful, and you can place it in Rattati's thread. Whining about it and talking about your patience is not useful and you should stop bothering to do it.
What an idiotic reply, almost as bad as the one I'm submitting. Treating the dwindling player base like disposable pawns doesn't sound very smart to me. Constructive feedback is useful if you do something constructive with it, not otherwise. This game is failing and taking it lightly only makes it worse. |
Satori Particle
Resheph Interstellar Strategy
Gallente Federation
40
|
Posted - 2015.04.01 22:18:00 -
[2] - Quote
One Eyed King wrote:Satori Particle wrote:Soraya Xel wrote:As was announced, they are testing this. Constructive feedback is useful, and you can place it in Rattati's thread. Whining about it and talking about your patience is not useful and you should stop bothering to do it. What an idiotic reply, almost as bad as the one I'm submitting. Treating the dwindling player base like disposable pawns doesn't sound very smart to me. Constructive feedback is useful if you do something constructive with it, not otherwise. This game is failing and taking it lightly only makes it worse. Rattati actually listens to constructive feedback. Its one of the things he does best. If you think bltching and moaning about it will get something done, you are deluded.
I don't think simply bitching and moaning will get something done, nor did I think OP was simply bitching and moaning. I'm pointing out that OP is a customer or maybe a potential customer and treating your customers like disposable pawns isn't very smart even if they ***** and whine. Anyone who has worked in customer service knows this to be fundamental. |
Satori Particle
Resheph Interstellar Strategy
Gallente Federation
40
|
Posted - 2015.04.01 22:53:00 -
[3] - Quote
One Eyed King wrote:Satori Particle wrote:One Eyed King wrote:Satori Particle wrote:Soraya Xel wrote:As was announced, they are testing this. Constructive feedback is useful, and you can place it in Rattati's thread. Whining about it and talking about your patience is not useful and you should stop bothering to do it. What an idiotic reply, almost as bad as the one I'm submitting. Treating the dwindling player base like disposable pawns doesn't sound very smart to me. Constructive feedback is useful if you do something constructive with it, not otherwise. This game is failing and taking it lightly only makes it worse. Rattati actually listens to constructive feedback. Its one of the things he does best. If you think bltching and moaning about it will get something done, you are deluded. I don't think simply bitching and moaning will get something done, nor did I think OP was simply bitching and moaning. I'm pointing out that OP is a customer or maybe a potential customer and treating your customers like disposable pawns isn't very smart even if they ***** and whine. Anyone who has worked in customer service knows this to be fundamental. I work in customer service, and have for many years. What I also know, as in this case and mine, is that sometimes consumers interests come into conflict with one another, and you are put in the middle and must do the best you can to please as many people as possible. I would argue that giving time to those that make an honest effort towards helping, encouraging those who aren't to do so, and ignoring consumers that may be a greater negative than a positive is the best way forwards. Sometimes as a business, you MUST fire a customer.
OP / Customer makes a post in an open forum and is chastised by a representative of the business. I critized this move and you defend it by saying ignoring customers is optimal under curtain circumstances which would have been fine but he wasn't ignored, he was chastised. Not by just the public which is fine but by a representative of the business. Anyway I'm over it enjoy the circle jerking.
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Satori Particle
Resheph Interstellar Strategy
Gallente Federation
40
|
Posted - 2015.04.01 23:26:00 -
[4] - Quote
One Eyed King wrote:Satori Particle wrote:
OP / Customer makes a post in an open forum and is chastised by a representative of the business. I critized this move and you defend it by saying ignoring customers is optimal under curtain circumstances which would have been fine but he wasn't ignored, he was chastised. Not by just the public which is fine but by a representative of the business. Anyway I'm over it enjoy the circle jerking.
I gave you circumstances in which you MUST ignore or fire a customer. If people are watching a play, and someone is talking on a cell phone, it is the responsibility of the theatre to remove said customer so that a greater number of customers can enjoy the show. In Dust, if a player wants something that creates imbalance, and as a result significantly reduces the enjoyment and playability of the game for a great many others, it is CCPs responsibility to ignore that suggestion. What about that is so hard to understand?
This is an open forum so your theater analogy is a fail. Op speaks his opinion on an open forum and is chastised by a representative of the business. Not smart. Simple. |
Satori Particle
Resheph Interstellar Strategy
Gallente Federation
40
|
Posted - 2015.04.02 00:12:00 -
[5] - Quote
Dust 514 is better off without people who can't be constructive in forum posts. I don't agree with that statement and will agree to disagree with you. I think Dust is better off without chastising it's dwindling player base wether they are being constructive or not. |
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