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Thread Statistics | Show CCP posts - 1 post(s) |
No0obKill
Immortal Guides
Learning Alliance
0
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Posted - 2015.02.27 13:46:00 -
[1] - Quote
how long does it take CCP to answer 1 simple ticket, weeks , months or a hole sh.t year |
Summa Militum
Hidd3n Dragon
204
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Posted - 2015.02.27 15:58:00 -
[2] - Quote
No0obKill wrote:how long does it take CCP to answer 1 simple ticket, weeks , months or a hole sh.t year
Usually within a few days at the most. It took them a week one time to respond to a ticket of mine. |
Xocoyol Zaraoul
Superior Genetics
3408
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Posted - 2015.02.27 16:05:00 -
[3] - Quote
In my experience usually a day or two, the GMs are very helpful.
"You see those red dots over there?
Go and shoot them until you see a +50 on the screen" - Arkena Wyrnspire
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4lbert Wesker
King and Queens
141
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Posted - 2015.02.27 16:06:00 -
[4] - Quote
They don't give a **** about Dust 514 tickets.
Public skirmish = camping games
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postapo wastelander
Corrosive Synergy
RISE of LEGION
947
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Posted - 2015.02.27 16:10:00 -
[5] - Quote
No0obKill wrote:how long does it take CCP to answer 1 simple ticket, weeks , months or a hole sh.t year
Depends about idea/issue in ticket.
I had tickets solved in few days or tickets with red herrings and finaly i had some tickets what i closed because they were inactive for long period of time.
"Sebiestor Tinker/Hetzer"
"Corrosive Supporter/Synergist"
"We build from Rust"
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Soldner VonKuechle
SAM-MIK
General Tso's Alliance
1574
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Posted - 2015.02.27 16:26:00 -
[6] - Quote
4lbert Wesker wrote:They don't give a **** about Dust 514 tickets.
Naw, they just don't care about YOUR tickets.
mine get closed in a few hours.
In favor of removing vehicles only so Spkr quits everything.
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Mortishai Belmont
G.L.O.R.Y
General Tso's Alliance
535
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Posted - 2015.02.27 16:30:00 -
[7] - Quote
It's never taken more then a few days for me to get a reply and sometimes not even a couple hours after I send it in.
Good ol' Archduke and Frame are awesome and work pretty hard to help me out when I need it :3
Maybe if you showed a little love you'd get some in return yo >.>
G.L.O.R.Y Soldier,
I'm that Amarr heavy you warn your team about <3
-Heavy/Logi/Assault/Scout-
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Joel II X
Bacon with a bottle of Quafe
6394
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Posted - 2015.02.27 17:50:00 -
[8] - Quote
Archduke loves me, so it never takes longer than a day.
PRAISE JOEL! |
1913 DfLo
ScReWeD uP InC
Smart Deploy
299
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Posted - 2015.02.27 18:06:00 -
[9] - Quote
Depends but usually a few days. o7 GM Archduke.
So ScReWeD uP
Just Rub One Out
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Ansla Valier
One Corps
16
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Posted - 2015.02.27 18:33:00 -
[10] - Quote
I think it probably also depends on the problem. I have no idea how CPP works but I've done technical support for a few years at different companies and priority, difficulty & capacity are a big factor in resolution time. Also if it was a known issue where you could burn through 20 tickets for the same problem in a short time those got priority since you'd be sorting out a bunch of people.
I've only ever created 2 Dust tickets myself. One I resolved myself within a week (no response). The 2nd one took about a month to get a response initially and the next response was 5 after days. No idea why. |
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JIMvc2
Consolidated Dust
736
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Posted - 2015.02.27 19:14:00 -
[11] - Quote
What if you sent them a email ? I've sent one about 2 weeks ago no FREAKING answer.
MAG Raven vet 7 times. Favorite weapon F90 and Highest Kills 78 and 23 deaths.
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Soldner VonKuechle
SAM-MIK
General Tso's Alliance
1576
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Posted - 2015.02.27 19:19:00 -
[12] - Quote
JIMvc2 wrote:What if you sent them a email ? I've sent one about 2 weeks ago no FREAKING answer.
Asking for a billion ISK is just 'spam'
In favor of removing vehicles only so Spkr quits everything.
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No0obKill
Immortal Guides
Learning Alliance
0
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Posted - 2015.02.28 12:24:00 -
[13] - Quote
well it almost a week for me, so im just hoping the they answer my ticket soon, lost 3x 30 boosters to a fking bugg and i want them back. |
John Psi
Vacuum Cleaner. LLC
Steel Balls Alliance
1322
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Posted - 2015.02.28 12:47:00 -
[14] - Quote
...at this moment my petition, filed at 20.02.2015, not answered (((
Sadly...
Please support fair play!
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LT SHANKS
You In The Nutz
5292
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Posted - 2015.02.28 12:49:00 -
[15] - Quote
Hmm, I am not sure of others, but all of the tickets I had sent where answered within a day or less. |
Maken Tosch
DUST University
Ivy League
11073
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Posted - 2015.02.28 13:37:00 -
[16] - Quote
Depends on the issue you brought up on the ticket. The bigger the issue, the sooner you get a response. Plain and simple, really.
On Twitter: @HilmarVeigar #greenlightlegion #dust514 players are waiting.
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Maken Tosch
DUST University
Ivy League
11073
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Posted - 2015.02.28 13:39:00 -
[17] - Quote
John Psi wrote:...at this moment my petition, filed at 20.02.2015, not answered (((
Sadly...
Barely a week. Petitions submitted over minor issues usually take 1-2 weeks to get a response. Sometimes they can be overlooked because people tend to submit too many pointless petitions which can drown out some of the other ones that deserve attention.
On Twitter: @HilmarVeigar #greenlightlegion #dust514 players are waiting.
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Ansla Valier
One Corps
20
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Posted - 2015.02.28 15:34:00 -
[18] - Quote
Maken Tosch wrote:Depends on the issue you brought up on the ticket. The bigger the issue, the sooner you get a response. Plain and simple, really.
I strongly disagree. I have a ticket about $90+ with of components being deleted and it took them a month to do a quick check a say there was nothing wrong. So stupidly I bought more components to help reproduce the issue and they still don't see it.
I think it depends what you mean by bigger. If you mean the number of people it affects then maybe. It sure isn't the severity to the individual. |
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GM Archduke
Game Masters
C C P Alliance
1069
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Posted - 2015.03.01 10:43:00 -
[19] - Quote
The Warlords 1.0 release caused an incredible ticket influx, which in turn had a very negative impact on our response time. All sorts of new issues - Weekly SP Cap issues, Warbarge, APEX Dropsuits, loyalty ranks etc - required a lot of work, and a different approach. Some of these may require an hour or so to fully investigate, and that's per ticket. We're doing our best though. I'll start my shift later on tonight, so expect some replies 
GM Archduke
CCP Customer Support | EVE Online | DUST 514
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Jodo Hobo
WarRavens
0
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Posted - 2015.03.03 11:04:00 -
[20] - Quote
GM Archduke wrote:The Warlords 1.0 release caused an incredible ticket influx, which in turn had a very negative impact on our response time. All sorts of new issues - Weekly SP Cap issues, Warbarge, APEX Dropsuits, loyalty ranks etc - required a lot of work, and a different approach. Some of these may require an hour or so to fully investigate, and that's per ticket. We're doing our best though. I'll start my shift later on tonight, so expect some replies
I raised a ticket about 2 Weeks ago about my inability to log in so just wondering if this is normal for current wait times or is it possible it has been lost in the ether and I should raise a new one?
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