A misleading action occurs when a practice misleads through the information it contains, or its deceptive presentation, and causes or is likely to cause the average consumer to take a different decision.

GÇó change the behaviour of the offender
GÇó eliminate any financial gain or benefit from noncompliance
GÇó be responsive and consider what is appropriate for the
particular offender and regulatory issue
GÇó be proportionate to the nature of the offence and the harm
caused
GÇó restore the harm caused by the regulatory noncompliance,
where appropriate, and
GÇó deter further non-compliance.

Nothing to see here.

Never happen

Oh dear..... good luck with that. (Sony will tell you to talk to CCP and CCP are based in Iceland, which as im sure you all know isnt in the EU) Jus Sayin bro

I'd be reasonably confident that the law would be applied to each purchase, rather than to all your Dust purchases as a whole. So you paid for Aurum, and got Aurum, as described in the product literature. Or you paid for a booster, and got that.

What you probably haven't done, in the eyes of the law, is paid for Dust itself based on any kind of binding longevity promise.

How did they mislead you? How was the information provided misleading? And you do know that they said devlopment of dust will keep going, so that pretty much nullifies any law suite you have. You do remember that just because you found a random law, that you have to prove, beyond a reasonable doubt, that you were mislead. From what i know, however, you were not. Spending money, and assuming its going to devlope and add new things to dust, was on you. Unless ccp told you, spacificly, that if you but this stuff it will bring you XXX then you were not misled. Case dismissed you lose.

No, thats called marketing jargon. And because they looked at what dust was and changed stratigies thats on them. This is like you buying a pinto and expecting ford to make a pinto mark two, so you bought the pinto thinking they will use the money to get you a pinto, if they can the pinto, well thats your problem.

You can play dust, even if they told you they were going to bring stuff soon(tm) and are lazor focused on ps3, at the time of said statement they prolly were lazor focused on ps3. Then they decided as a company to change gears. They do not need to tell you they are changing gears. As you are playing dust because its dust. If you are playing dust for the hope of what it might be, then thats on you. As you have to look at the product at face value. Unless they said "We are bringing you the player market on may 14th 2014, so but your gear now to prepair for that" That is a misleading statement. And a flat out lie. its also used as bait for you to spend your money. On the contrary, if you went to get into dust and one of the things on the offical website, by an offical member of ccp said "Dust has a fully functioning player market! come spend XXX to use it" and you bought dust and aurum for that reason, before you got into the game, then you have a case.

It doesn;t matter if they tell you that you will be gods soon(tm) and able to fire lazor beams out your butt. As long as they don;t give you an explicite date you still lose. A promise =! a guarentee. Thats the difference. And its a free game, you CHOSE to spend money. If you did not do your research into what CCP has stated for eve, and failed to deliver, thats on you. So again, none of this was misleading to anyone. For all they have to do, is show a memo saying in march they are focused on ps3, then another in april givin the reasons why they have to get off the ps3. And they are fine. as 'lazor focused' is just a marketing tool.

So can you show where they said "Hey guys, you are getting XXX on this exact date yyy" and because of this information, you went out and bought aurum?

One more point. If you coudl sue for marketing terms, there are a ton of game companies you can sue. You can;t however, as there was no spacifics. What does 'lazor focused on ps3' mean? And the fact is, if they keep making updates that they can for dust, then they are technically lazor focused.

You could well be right. Personally I still doubt it would work out like that if it were tested in court, but even if you could convince me it still wouldn't matter.

What you need to do is convince Sony/CCP that there is enough of a risk that you're right that they decide to avoid that risk by paying you off. Or, you need to be so convinced yourself that you are willing to pay the price of litigating it.

People don't realize that in America, CCP most likely could be prosecuted for there product misrepresentation.

Of course, this is why they don't set one foot in America with DUST 514 and pretty much not with EVE (not sure about what they have going at their California office). Maybe if it was WoD there would have been legal recourse.

I'm assuming that though the company has satellite offices in America it can't be prosecuted through those since the game and company HQ is in Iceland and China.

If there is any possibility I'd love any lawyer types to find the loophole.

There are similar laws in New Zealand, Australia and a few other countries around the place.

They form part of the grounds on which many people have been requesting their refunds from Sony, and I know of a few people who have gotten said refunds. I've helped one of my friends get a refund himself.

If you have a phone number you can call for Sony Support, that's more likely to get you a prompt resolution than an email, so I'd suggest trying that if you're given a "this could take a while" email response.

please provide the misleading information iv looked the EULA on ARU is water tight you buying a currency to use on ingame items, thats all ARU is CCP coins to by boosters... all a booster is to gain skill points faster

both of which CCP did, so huh good luck with that one, the law does not care about anything extra you made up in your head on why you are buying something

Did you read the Dust 514 Eula/ToS before you posted this?

Read page 1, 4th post down. Written by CCP Saberwing. Can you explain to me what he is saying? This was less than 2 weeks before FanFest 2014. Maybe I am missing something in the message. Clarify for me.

https://forums.dust514.com/default.aspx?g=posts&m=2138998#post2138998

No. We are still fully committed to developing EVE, DUST and Valkyrie. Lots of things will be shown around the games in the EVE Universe come Fanfest

No but writing a EULA for a software product from a company like CCP or Sony entails a herd of lawyers specializing in the consumer laws for each country that the product is to be sold in. So I guarantee that the laws will have been dealt with to the letter. Maybe you will get lucky, but I doubt it.

19. Limits on our liability and your rights
As far as permitted by law, we are not responsible or liable for nor do we give warranty or representation in relation to:
(i) The quality, functionality, availability, completeness, accuracy or performance of the SEN or its services;
(ii) Any errors, bugs or viruses in, or malicious use of, the SEN or its services;
(iii) Inability to purchase or use any services available via the SEN;
(iv) The activity and shared materials of other SEN users or hackers;
(v) Services provided by third parties;
(vi) Incompatibility of services with Sony systems licensed for sale outside of Europe, the Middle East, Africa, India, Russia and Oceania;
(vii) Loss of data, loss of or damage to software or hardware or unauthorised access to your SEN account as a result of using or accessing the SEN; and
(viii) Your Internet connection, including connection, data and roaming charges and any failure to have sufficient bandwidth to download or stream services from SEN.

We may withdraw access to free services or subscription trials at any time.

As far as permitted by law: (a) if we fail to deliver any paid-for service available via the SEN, our liability and your only remedy is (at our option) either re-providing the service or adding the amount you paid for the service to your SEN wallet; and (b) our liability and your only remedy in any other case is limited to -ú50 (or local currency equivalent) or, if higher, the amount of unused funds in your SEN wallet.

your name is after some strange place near Yeovil, I remember driving past it on the way Yeovil and thought "thats a weird place" and carried on driving.

This relates to the selling of the product.

The brief of DUST 514 is that it is a F2P FPS set within New Eden, which it meets perfectly.
The brief for DUST 514 Origin Packs and Aurum Items is that they will provide you with in game items of a specific nature, which it meets perfectly.

After that the Law has no more effect. What CCP choose to do with your money, or what they develop with it, is entirely their own perogative. If you are attempting to insuate that CCP tricked you into buying Aurum to support DUST when they were in matter of fact funding legion, please feel free to show documentation of CCP saying where the money from Aurum goes.

At no point do they actually say Aurum sales in DUST go directly to DUST development.
As much as I wanna kick CCP in the pants, please don't sound like such a self righteous *****

We are on about real laws which tutor consumers, people which purchase anything and demand satisfaction. If you don't stand up for your rights, soon you will find yourself without any.

The fact that people in the past and present have obtained at least a PSN Refund is due to the way CCP handles their shady business. This goes to show that it's true and mark my words people will still get them unless CCP decides to change their marketing and PR practices.

Nothing was misleading about you spending 20 bucks for AUR.

Once again you are assuming CCP are misleading you, which once again as far as the sale of Aurum goes, they did not do. By saying they were laser focuse on PS3 they did not trick you into buying aurum based on the assumption that the product was helping DUST, which is effectively what you are arguing.

If they had however put on the poster "Support Dust Development by Buying Aurum" then you would have every right to say they were misleading you. But you bought a product/service that was exactly as advertised, you are effectively construding 2 intangible points together, I would very much enjoy seeing you try to actually take action agaibst CCP with this, but you and I both know you won't because you would be laughed out of the court.

CCP telling me they were 'laser-focused' did not encourage me to buy Aurum, which is in exact contradiction with your statement, because both statements are infact opinions.

If however this is because you want money back that you spent on DUST there is a SONY hotline you can call if someone would be kind enough to post it here. Otherwise don't forget to invite me along to the hearing (Ill bring lots of popcorn)

P.S Read my intial reactions, I was just as unhappy as you are.

Tries and fails to grasp UK consumer protection regulations between bites of Cheetos found in neckbeard.

Yeah except CCP did not release any misleading information, they did not release any information. Besides you payed for items in a game. CCP said the game will continue on. What CCP does with the money you paid afterwards is not relavent. If they took all the money people paid and bought strippers and beer video tapped it and put it on the internet you as the consumer have not been mislead. So if they want to take the money they earned and use it to take half the development team away from one game and put them on another they can. How exactly have you been mislead?