DUST Search - UK/EU consumer protection regulations

Monkey MAC wrote:

Ryme Intrinseca wrote:

Michael Arck wrote:

Nothing was misleading about you spending 20 bucks for AUR.

I'm going to bed now, but I'll leave a challenge for anyone who wants to come into this thread and dispute the basis for a claim under UK consumer protection regulations. Tell me which step of the following is false in your judgment:

1. Over the last several months CCP provided misleading information/deceptively presented information (e.g. 'laser-focused on PS3', 'fully committed to developing Dust').
2. This resulted in consumers making different decisions than they otherwise would (e.g. to buy AUR).
3. Therefore, a misleading action has occurred and consumer protection regulations have been breached.

At the moment you guys are just swinging wildly, for instance conflating steps 1 and 2 like Michael Arck here, and not even starting to engage with the legal argument. Hopefully the above structure will help you to arrange your thoughts more coherently.

Statement 2 is false, unless the majority of the playerbase believed DUST to be near out of commision, which most of us did not, you might have a valid case, except for the fact that CCP stopped saying DUST and started saying 'Games within the new eden universe' like they did here!

CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!


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Ayrie Coronach DUST University Ivy League 190	Posted - 2014.05.06 23:54:00 - [1] - Quote Beld Errmon wrote: Ah the second step in the Neckbeard rage cycle the "internet lawyer" phase, none of you are gunna do diddly about squat, though many of you are liers and will say anything while you are going through your neckbeard flow period, would be interested to see one shred of evidence that anyone has gotten a refund or done anything more then rant at a call centre chick about how PSN stole your redbull money. k. One shred of evidence. Anything else? Or are you done speaking out of the wrong end now? CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 194	Posted - 2014.05.07 00:40:00 - [2] - Quote Monkey MAC wrote: Ryme Intrinseca wrote: Michael Arck wrote: Nothing was misleading about you spending 20 bucks for AUR. I'm going to bed now, but I'll leave a challenge for anyone who wants to come into this thread and dispute the basis for a claim under UK consumer protection regulations. Tell me which step of the following is false in your judgment: 1. Over the last several months CCP provided misleading information/deceptively presented information (e.g. 'laser-focused on PS3', 'fully committed to developing Dust'). 2. This resulted in consumers making different decisions than they otherwise would (e.g. to buy AUR). 3. Therefore, a misleading action has occurred and consumer protection regulations have been breached. At the moment you guys are just swinging wildly, for instance conflating steps 1 and 2 like Michael Arck here, and not even starting to engage with the legal argument. Hopefully the above structure will help you to arrange your thoughts more coherently. Statement 2 is false, unless the majority of the playerbase believed DUST to be near out of commision, which most of us did not, you might have a valid case, except for the fact that CCP stopped saying DUST and started saying 'Games within the new eden universe' like they did here! Statement two is NOT false, and certainly not for the reasons you seem to think it is. Statement two is accurate, I am an example of statement two. By not disclosing that planned and advertised development of expanded content on DUST 514 for the PS3 had radically shifted (read: HALTED) months ago, long before fanfest and long before that quote of yours (which really doesn't prove the point you think it does, by the way) I continued to purchase aurum as though nothing had changed. As far as I was made aware, everything was on the same track four days ago that it had been on for the past year, as attested to by CCP personnel in interviews and press events. I was making purchases based upon bad information that CCP had disseminated, and my purchases may have well been very different had CCP informed the player base (and by extension, me) about the change in development direction before or at the time that such change was made. By continuing to operate as if nothing had changed (and in fact making ASSURANCES that nothing had changed) in the development direction of DUST 514, CCP engaged in a deception of the community, a lie of omission if not a straight bald-faced lie. Acting upon that deceiving information, people (like myself) made purchases we otherwise might not have. This is a clear example of fulfillment of conditions one and two. Which means that condition three may well have been met. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!
Ayrie Coronach DUST University Ivy League 195	Posted - 2014.05.07 02:49:00 - [3] - Quote Michael Arck wrote: Seriously, how can you ask a refund and still use CCP's forums to voice your opinions? Isn't that kind of backwards here? You made purchases for products you received. While many others cheered you on in your thread, the whole ordeal was wrong. Once Sony got wind (I suspect, they talked to CCP), they stopped giving out refunds to many who later visited your thread. Because you bought an AUR pack for AUR. Not for continuous development. This is what microtransactions are and here lies the problem with it. If things don't go the customer's way, they want their money back. And this is for items that has already been consumed. It's messed up because nowhere in the sale does it state, "buying this product continues the development of Dust 514" Plus this game was F2P. YOU made the choice to buy add-ons. You weren't forced or lied to about what you were receiving. And the funny thing is? If Legion was released on PS4, you would head over there and do the same thing over again. Alright, you know what? Getting tired of people conflating the issues here. Or at this point I suspect, willfully choosing to miss the point. So I will break down my situation and position as clearly as possible, in hopes that at least SOME of you will finally get it. I am, or rather SHOULD be all for Legion. I think it looks great, I can't see any way that it could end up worse off than DUST 514 was. CCP is on their home turf (PC) and they've had two years of live-fire practice before they called their "do-over." They've built up some experience and taken their first steps as FPS makers, there would be nowhere for them to go but up. For several years I flew around playing internet spaceships in EVE Online, and I am (or was, until a few days ago) eager to jump aboard any new points of ingress to the fascinating New Eden universe CCP have built. EVE, DUST 514, Valkyrie, Legion, whatever. All about it, and I look(ed) forward to it. The announcements at fanfest would have been a WONDERFUL thing to me, with no drawbacks or downsides (to me personally, I have a gaming PC I am confident will be capable of handling Legion) other than the loss of those that are bound for one reason or another to the PS3 platform. The loss of those people that will not be able to join us on PC would have been literally the only negative thing I'd have felt about the whole announcement and future of DUST 514/Legion. But I would have accepted it and moved past it in order to focus on the positive aspects. So, I should be in CCP's corner right now. There is nothing in the CONTENT of the announcements that offends me. PS3 has to be left behind to grow, okay. Those systems and gameplay elements we've been waiting on are attainable now, sweet. We should be able to keep our progress in the new game, awesome. What I AM offended by is lies. Personally, professionally or just in general, I don't like liars. When my money has been obtained by way of lies? Deception, misdirection, obfuscation, disinformation, misrepresentation, half-truths or just good old fashioned bald-faced lies? I move beyond offense and into righteous indignation. THAT is my one and only issue with CCP right now. Forget Legion for the moment, move past CCPs bad attempts at PR and lack of sensitivity toward the PS3-bound community they are abandoning. All of that I could totally get over. But by changing the development paradigm and not disclosing such a change in the game plan until MONTHS after the fact, while accepting (and even ENCOURAGING) the continuation of micro-transaction purchases from players that remained unaware the status quo had been altered, CCP has to my mind obtained people's money through use of deceptive business practices. i.e. they lied, and potentially made money off of those lies. Now, do I think they can be held liable in a court, and have damages awarded against them? I'm unsure. It doesn't make any practical difference to me because I was able to obtain a refund of the money I spent since the estimated cessation of DUST 514 development. I wouldn't have a dog in this specific fight in any case, as I live in the U.S.A. and the E.U.'s consumer protection laws wouldn't apply to me. But here's the rub; legal or not, it was shady business. Regardless of statute, it was immoral. It has soured any prospect I ever held about doing business of any kind with CCP ever again, in spite of how much I'd love to play Legion. My ethics aren't for sale, and I find it very difficult to overlook them for the sake of a game, no matter how appealing it personally is to me. CALL 1-800-345-SONY. PRESS '2' AND THEN '2' AGAIN. AURUM PURCHASES CAN BE REFUNDED WITHIN 90 DAYS!