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Call Sony, and be nice.

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Youknowutimsayin Ahrendee Mercenaries Dirt Nap Squad. 217	Posted - 2014.05.02 20:51:00 - [1] - Quote Just got off the phone with tier one PSN support. Didn't take long at all. I explained that CCP promised longevity and just announced that the game is dead and got the last 90 days of transactions refunded back to my PSN wallet. Call, be NICE Be NICE Don't be a ** Don't * Be *** nice. Again, do not be a *** ** and they will do this for you. 1-800-345-SONY Press 2, then 2 again for PSN support. MAG is dead, long live MAG. Dust is dead... meh.
Forlorn Destrier 2416	Posted - 2014.05.02 20:53:00 - [2] - Quote Youknowutimsayin wrote: Just got off the phone with tier one PSN support. Didn't take long at all. I explained that CCP promised longevity and just announced that the game is dead and got the last 90 days of transactions refunded back to my PSN wallet. Call, be NICE Be NICE Don't be a ** Don't * Be *** nice. Again, do not be a *** ** and they will do this for you. 1-800-345-SONY Press 2, then 2 again for PSN support. Glad to see someone else realizes that being polite is 1) more professional way to be behave, and 2) more likely to yield results. Thank you for posting.
jerrmy12 kahoalii Proficiency V. 1382	Posted - 2014.05.02 20:53:00 - [3] - Quote Youknowutimsayin wrote: Just got off the phone with tier one PSN support. Didn't take long at all. I explained that CCP promised longevity and just announced that the game is dead and got the last 90 days of transactions refunded back to my PSN wallet. Call, be NICE Be NICE Don't be a ** Don't * Be *** nice. Again, do not be a *** ** and they will do this for you. 1-800-345-SONY Press 2, then 2 again for PSN support. Lucky, live chat is my only option and I cant get anything done I <3 girl gamers Tears, sweet delicious tears
Louis Domi Pradox One Proficiency V. 248	Posted - 2014.05.02 20:56:00 - [4] - Quote Cant get money back on something i didn't spend money on... And i kinda believed in this game sigh And here i thought the game was going to die by protostompers/tankers/ anyother ******* player out there. CCP killed it though
Supernus Gigas sNk Syndicate 796	Posted - 2014.05.02 21:05:00 - [5] - Quote Call them? Communicating like... verbally? shivers I don't have social anxiety, except when it comes to phones. I get so damn nervous even calling people I've know all my life, but have no problem talking in person. Good thing I've only spent like $5 in the last 90 days. Not enough to give a fuck. *FIRE UP THE HEAVY MEAT GRINDER! WE'RE HAVIN' CLONE BURGERS TONIGHT, BOYS!*
Illuminaughty-696 Omega Risk Control Services 318	Posted - 2014.05.02 21:08:00 - [6] - Quote Thread here on this already, but kudos for the post.
pyramidhead 420 Carbon 7 Iron Oxide. 481	Posted - 2014.05.02 21:10:00 - [7] - Quote can confirim this works
Cosgar 9201	Posted - 2014.05.02 21:10:00 - [8] - Quote You know it's serious if Sony is giving PSN refunds. This community is the nail in Dust 514's coffin, waiting to be hammered in.
crazy space 1 GunFall Mobilization 2315	Posted - 2014.05.02 21:10:00 - [9] - Quote Just worked for me too
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2374	Posted - 2014.05.02 21:10:00 - [10] - Quote In the last 90 days I gave them 10 bucks. How will I get back the other 160 bucks I gave CCP? Sign up for Caldari FW and defeat the evil Gallente Overlords!

Youknowutimsayin Ahrendee Mercenaries Dirt Nap Squad. 227	Posted - 2014.05.02 21:12:00 - [11] - Quote If enough $5 charge backs hit CCP they'll notice. Would you like a script? Here I'll give you a script: Hi my name is (insert real name here), did you hear about the thing happening with Dust 514? (rep will pretend to not know). Yeah, so we bought into this game on a promise of longevity similar to EVE online and they just announced today that they are ending development and focusing on a new game on a non-Playstation platform. Yeah, so I was calling to ask for my money back. I just think its bad business to promise. At this point they'll ask for your PSN name and EMAIL, and if you wern't a rude **** they'll inform you that they can only do the last 90 days worth of transactions and put you on hold to process it. You're welcome. MAG is dead, long live MAG. Dust is dead... meh.
Jragon FireBorn Molon Labe. General Tso's Alliance 2	Posted - 2014.05.02 21:31:00 - [12] - Quote confirmed... Unlike CCP, sony does right by their fans....
The Jungian Brutor Vanguard Minmatar Republic 46	Posted - 2014.05.02 21:32:00 - [13] - Quote Forlorn Destrier wrote: Glad to see someone else realizes that being polite is 1) more professional way to be behave, and 2) more likely to yield results. Thank you for posting. If only CCP could take a que from this..
Cavani1EE7 KILL-EM-QUICK RISE of LEGION 10	Posted - 2014.05.02 21:33:00 - [14] - Quote Youknowutimsayin wrote: Just got off the phone with tier one PSN support. Didn't take long at all. I explained that CCP promised longevity and just announced that the game is dead and got the last 90 days of transactions refunded back to my PSN wallet. Call, be NICE Be NICE Don't be a ** Don't * Be *** nice. Again, do not be a *** ** and they will do this for you. 1-800-345-SONY Press 2, then 2 again for PSN support. That sig. 1337
Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8279	Posted - 2014.05.02 21:48:00 - [15] - Quote If you don't want to call on the phone you can contact Sony customer service through a live text chat, they are equally as helpful in my experience. I am contacting them now. https://support.us.playstation.com/app/contact_options/ Just click on live chat. Amarr are the good guys.
crazy space 1 GunFall Mobilization 2324	Posted - 2014.05.02 21:49:00 - [16] - Quote Aikuchi Tomaru wrote: In the last 90 days I gave them 10 bucks. How will I get back the other 160 bucks I gave CCP? Complain really nicely.
Boot Booter Mop Squad 533	Posted - 2014.05.02 22:01:00 - [17] - Quote Whatever, they can have my money. Maybe they will put it to good use so some future gamer can play Legion with the same aspirations I had, about one year ago, for dust. I am the one that decided to give them money; nothing lasts forever. I doubt I will ever give money to this company again though. Fool me once shame on you, fool me twice shame on me. By all means though get your money back though, this is just my own personal outlook on the situation. SMG Specialist
xxwhitedevilxx M Maphia Clan Unit Unicorn 2420	Posted - 2014.05.02 22:03:00 - [18] - Quote Youknowutimsayin wrote: Just got off the phone with tier one PSN support. Didn't take long at all. I explained that CCP promised longevity and just announced that the game is dead and got the last 90 days of transactions refunded back to my PSN wallet. Call, be NICE Be NICE Don't be a ** Don't * Be *** nice. Again, do not be a *** ** and they will do this for you. 1-800-345-SONY Press 2, then 2 again for PSN support. +1 for both the OP and the sig. It will be my sig too, thanks, homeless mate. I am not a Dust merc. I am a multi-vet MAG player searching for a new home.
NIETZCHES OVERMAN Mannar Focused Warfare Gallente Federation 28	Posted - 2014.05.02 22:05:00 - [19] - Quote Louis Domi wrote: Cant get money back on something i didn't spend money on... And i kinda believed in this game sigh And here i thought the game was going to die by protostompers/tankers/ anyother ******* player out there. CCP killed it though They killed bc of lack of funds, lack of funds is due to bad npe, bad npe is because of all of the above.....
The Willful Paradox Bragian Order Amarr Empire 23	Posted - 2014.05.02 22:07:00 - [20] - Quote Funny, CCP tries to open way into console market. Alienates said console market in the end with bad business practices and false promises. Your keynote really drove the nail into the coffin when it became about Legion. Soon TM = Never TM CCP to Dusters - https://www.youtube.com/watch?v=ojydNb3Lrrs

deezy dabest Warpoint Sharx 404	Posted - 2014.05.02 22:11:00 - [21] - Quote Added to my sig. 1-800-345-SONY. PRESS 2 AND THEN 2. GET YOUR REFUND. REPOST THIS IN YOUR SIG.
Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8279	Posted - 2014.05.02 22:13:00 - [22] - Quote Alright can someone help me find a link of Sony's policy with the 90 days bit in it? Because I was told by the customer service lady that it was the last 30 days and I didn't have any source to back me up. I'm going to try again once I find this source. Amarr are the good guys.
Youknowutimsayin Ahrendee Mercenaries Dirt Nap Squad. 253	Posted - 2014.05.02 22:16:00 - [23] - Quote I was told 90 days by the tier one rep... MAG is dead, long live MAG. Dust is dead... meh. CCP, stop emailing me about rants. IDGAF.
Alabastor 'TheBlaster' Alcar Silver Bullet Solutions DARKSTAR ARMY 544	Posted - 2014.05.02 22:16:00 - [24] - Quote so only the last 90 days can be refunded, thats weak but i guess my $10 could be put to better use on another game i guess ccp will get the message if enough people get refunds, how does that work though is sony refunding the money and then billing ccp for loses or what?
Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8280	Posted - 2014.05.02 22:26:00 - [25] - Quote well now I'm trying to call after the chat lady failed me. Amarr are the good guys.
Ghost Kaisar Fatal Absolution Dirt Nap Squad. 4604	Posted - 2014.05.02 23:12:00 - [26] - Quote I got declined, despite waiting 45 minutes. Told to take it up with CCP. I think I'll just try again tomorrow. Headed to Destiny PSN: EVL_Elgost105 Get DUST purchases from last 90 days refunded! 1-800-345-SONY and press 2 then 2
Aero Yassavi Praetoriani Classiarii Templares Praetoria Imperialis Excubitoris 8284	Posted - 2014.05.02 23:23:00 - [27] - Quote Don't use the online text chat, those guys are clueless. Call on the phone and ask for a supervisor if you get denied. Amarr are the good guys.
Youknowutimsayin Ahrendee Mercenaries Dirt Nap Squad. 289	Posted - 2014.05.02 23:47:00 - [28] - Quote Bump I am not a Dust merc. I am a multi-vet MAG player searching for a new home. CCP, stop emailing me about rants. IDGAF.
Jaysyn Larrisen OSG Planetary Operations Covert Intervention 981	Posted - 2014.05.03 16:06:00 - [29] - Quote I'm on the phone with Sony right now... Just so you guys are tracking...Sony is telling me that they are "processing" all refund request but it is high unlikey they will refund any money to your PSN wallet as they have been informed that "Dust is not going away but will be unsupported "Endless money forms the sinews of War." - Cicero Skype: jaysyn.larrisen Twitter: @JaysynLarrisen
Tali Di'Dreassess Nightingale Logistics Pty Ltd 8	Posted - 2014.05.03 16:50:00 - [30] - Quote bump.



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