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Missing rewards from Commando / Sidearm event

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2199	Posted - 2014.04.22 16:15:00 - [1] - Quote As many of you are aware players running a Commando suit while using a sidearm during the Commando and Sidearm event only got half of the SP they were promised. They did receive the correct amount of Commando suits, but only got 1000 SP for every kill, even though they should've received 2000 SP for every kill, like Cmdr Wang stated here. Pretty clear if you ask me and no way to interpret that incorrectly. Now many of us contacted the support regarding this problem and the only answer we got is that CCP "believes" the script is correct and they won't do anything regarding this problem. Not even investigating it further. But I think that would be in order due to the amount of players this problem affects. So I really wonder: What do you intend to do CCP? Will you just let it slide even though so many people are angry because you didn't deliver what you promised? That event really was no fun running with a sidearm and a Commando suit for me. Would I have known that this would happen that would have saved me a lot of rage, because I would have just ran with a RR then. It also shines a bad light on how you handle events. You make these events but when there are problems it gets shrugged off with a comment like "We believe it's correct. So deal with it."? Stuff like this could really cost you players. Especially because I heard that something like this already happened before. And as I understand it you are able to check the weapon and the suit every single player used over the time of the event (I mean that's basically what the script should have done, wasn't it?). If you would check it for my case for example you would see that over the time of the event I only used an advanced Commando suit with a magsec smg. So that means I should have gotten 2000 SP for every kill. Yet I only received 384k and the weapon I did all my kills with was just ignored and apparently the support is in no way willing to actually investigate this issue. I for one don't want to let this one slide and I think many other players think alike. So I'm asking you to investigate this problem and make sure problems like this won't happen again in the future (some kind of counter where we can look up our kills and how we did them would be a good idea for example. Either via a website, or, even better, ingame.) Sign up for Caldari FW and defeat the evil Gallente Overlords!
Obodiah Garro Tech guard RISE of LEGION 952	Posted - 2014.04.22 16:24:00 - [2] - Quote I guess i gotta thank you and these other dudes. I didnt even do the event and got 750k SP Nemo me impune lacessit
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2202	Posted - 2014.04.22 16:56:00 - [3] - Quote Obodiah Garro wrote: I guess i gotta thank you and these other dudes. I didnt even do the event and got 750k SP The script they ran seems to have more problems than originally assumed. Sign up for Caldari FW and defeat the evil Gallente Overlords!
Appia Vibbia Molon Labe. General Tso's Alliance 2208	Posted - 2014.04.22 18:27:00 - [4] - Quote This needs to stay at the top of the first page Appia Vibbia for CPM1 AppiaVibbia(at)gmail(dot)com AKA Nappia, AKA Mathppia
Doctor Day THE SUPERHEROS 107	Posted - 2014.04.22 18:35:00 - [5] - Quote New script ccp.... Obvious troll is Obvious
A'Real Fury D.A.R.K L.E.G.I.O.N D.E.F.I.A.N.C.E 706	Posted - 2014.04.22 19:12:00 - [6] - Quote Just give everyone who participated the max rewards and have done. Say, for reasons beyond your control CCP. I am still chasing them for a decent answer other than it was too difficult for them to track or that I must have been confused about the criteria.
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2202	Posted - 2014.04.22 19:15:00 - [7] - Quote A'Real Fury wrote: Just give everyone who participated the max rewards and have done. If they weren't able to track it even though they originally said they could this is the only fair solution. Because it's always possible you did more kills than they "tracked" And I mean: Apparently some people really got the full reward even though they didn't use a side weapon or Commando suit at all... Sign up for Caldari FW and defeat the evil Gallente Overlords!
Obodiah Garro Tech guard RISE of LEGION 962	Posted - 2014.04.22 19:32:00 - [8] - Quote Ask Duna if he got the full reward, we all know he was wearing a free commando suit under that HAV Nemo me impune lacessit
Heavenly Daughter the Aurum Grinder and Company 400	Posted - 2014.04.22 19:34:00 - [9] - Quote Link to another thread. Bump... The Organ Grinder & Co. EVE Heavenly Daughter-Merc Records
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2206	Posted - 2014.04.23 05:17:00 - [10] - Quote Obodiah Garro wrote: Ask Duna if he got the full reward, we all know he was wearing a free commando suit under that HAV Well. Apparently who got the rewards was kinda random anyways. So I wouldn't be surprised if he got the full reward. But if he didn't at least CCP said that kills with vehicles didn't count. Sign up for Caldari FW and defeat the evil Gallente Overlords!

Henrietta Unknown Sooper Speshul Ponee Fors Dropsuit Samurai 160	Posted - 2014.04.23 06:13:00 - [11] - Quote Damnit...sign me up for this.
PARKOUR PRACTIONER R 0 N 1 N 1202	Posted - 2014.04.23 06:16:00 - [12] - Quote Bumping. Sidearm and Light Weapon Scout, I use 'em all. SCP and IP user, watch out for that +60 951k SP and counting
A'Real Fury D.A.R.K L.E.G.I.O.N D.E.F.I.A.N.C.E 715	Posted - 2014.04.23 15:35:00 - [13] - Quote well I haven't had a reply back from my last email in 2 days so I wonder if they are running a skeleton crew because of fanfest coming up or they are hoping if they ignore me/us it will all go away. I will chase them again tomorrow.
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2215	Posted - 2014.04.24 12:20:00 - [14] - Quote A'Real Fury wrote: well I haven't had a reply back from my last email in 2 days so I wonder if they are running a skeleton crew because of fanfest coming up or they are hoping if they ignore me/us it will all go away. I will chase them again tomorrow. Same here. No answer from the support since days. I'm still missing about 400k SP though. Sign up for Caldari FW and defeat the evil Gallente Overlords!
buzzzzzzz killllllllll TRA1LBLAZERS 440	Posted - 2014.04.24 12:58:00 - [15] - Quote im missing a ton of stuff from it, as well as from that heavy event a while back. when i sent a support ticket for the heavy event, all they did was send me 49 steelmine boundless hmgs... im a heavy and i maxed the event Dedicated heavy through the hard times, still supporter of A FULL 1.8 respec and MOAR HEAVY WEAPONS!
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2217	Posted - 2014.04.24 13:44:00 - [16] - Quote buzzzzzzz killllllllll wrote: im missing a ton of stuff from it, as well as from that heavy event a while back. when i sent a support ticket for the heavy event, all they did was send me 49 steelmine boundless hmgs... im a heavy and i maxed the event At least you got something. But it's really a shame how CCP handles these events: No way for yourself to track them with some kind of counter ingame or online. You have to write it down. And when it comes to rewards: "Yeah, our script says you didn't do it. Deal with it, we won't bother to do **** fixing this." Sign up for Caldari FW and defeat the evil Gallente Overlords!
Justicar Karnellia Ikomari-Onu Enforcement Caldari State 803	Posted - 2014.04.24 14:29:00 - [17] - Quote I've had bugged payouts for all those types of events... the heavy event had a similar outcome for me.. and the scout one before that... this is why my favourite events are just the triple SP weeks - it's clear how you are progressing and it is very clear when you are finished. My guess is to accept the losses and move on, as similar issues for past events ended the same way ie. you have no way of proving them wrong, and they think they are right so nothing you can do...
A'Real Fury D.A.R.K L.E.G.I.O.N D.E.F.I.A.N.C.E 717	Posted - 2014.04.24 16:58:00 - [18] - Quote Well if they do not reply to the email I just sent them (copy below) then I doubt they actually care enough to investigate at all or even show they have learnt anything from previous events. What you will find below is me venting to CCP about how I feel about how I and others have been treated. Dear Sir, Really that's it. 2 copy and paste replies that you sent out to everyone. Did you bother even looking into my specific case? or did you just not bother and just hit the auto reply. The next is not meant to be taken as a threat but an expression of how I feel about your treatment so far. On Eve Online and Dust 514 a favoured expression is that "your actions have consequences". This also applies to CCP and for the following reasons: 1. BPO removal. You were removing the specific skill so removing the BPO was fine. However, it was your approach that affected my future decisions. You could have removed the BPO's early, given the Aur refund, and allowed players the opportunity to use that aurum to purchase other BPO's or not. You could have replaced the BPO's with the nearest new skill alternative. Instead you chose to remove our BPO's at the same time as you removed all the other BPO's from the market only leaving depleatable items for purchase. This action on your part meant that I was unwilling to buy any product with a BPO item in it e.g. your veteran pack or your anniversary pack. 2. Your removal of the merc pack which gave me BPO's and a 30 day active booster and enough aurum to purchase a 30 day passive booster and still have enough to buy other BPO's and replacing it with, in my opinion, a far less value for money alternative. This action has stopped me buying any of your packs or boosters. Once the aurum on my account has been used up that will be it as far as aurum is concerned. This result may have been great in terms of your in game "economy" but has negative consequences for your profit and loss account since I am no longer willing to buy stuff with real money. All that draws me back to your game are the following: 1. One day you may create the game that people see the potential in. However, this is not enough to get me to actively play what is currently a lobby shooter. What does make me an active player is: 2. When you bring in significant new content. This does not happen often and the gap between times is long enough that I stop actively playing. However, what covers the periods between the introduction of new content is: 3. The events you put on. Not all events as I pretty much ignored the heavy event but at least some of them. However, with your actions of actively ignoring players who raise the issue of incorrect rewards, and specifically theirs, and generating cookie cutter answers and not bothering to look at their specific complaint you are basically saying don't bother playing in these slightly more complex events because we can not even track them correctly. I do not understand why you wish to discourage people from playing your game by ignoring legitimate issues. What is SP worth in the real world? Nothing. But to the player who plays the game the SP reward was a reflection of the effort they made and to be told that 50% of the reward you were expecting won't be handed out just reduces the value of future events, my enjoyment, the game and CCP as a whole in my eyes. Just handing out 750K SP to every player, or at least, those who raised a ticket concerning this issue would not have been game breaking but ignoring your player base is. One event or even 2 may not be a big thing but all the actions are cumulative and are having an affect. I hope you do make an effort to solve this problem amicably for all those involved as I believe doing so will have a positive impact on your player base. Regards
A'Real Fury D.A.R.K L.E.G.I.O.N D.E.F.I.A.N.C.E 717	Posted - 2014.04.24 18:36:00 - [19] - Quote it would be nice if we got a positive response from CCP.
Aikuchi Tomaru Subdreddit Test Alliance Please Ignore 2230	Posted - 2014.04.26 11:59:00 - [20] - Quote This just in: Quote: Hello, Please accept our sincere apologies for any inconvenience this issue might have caused. After going through our rewards system again, we have decided to give some of our players the benefit of doubt, and update their rewards. We have now added an extra 366000 SP to your unallocated SP pool, which should - with the originally received 384000 SP - bring you up to the full 75000 SP reward. Please don't hesitate to contact us again should you require further assistance. Best Regards, GM Archduke CCP Customer Support \| EVE Online \| DUST 514 Now do I bring up my Minmatar Logi Suit to 5 or will I max out Shield Regulation like I first intended? Sign up for Caldari FW and defeat the evil Gallente Overlords!



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