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Herman Hardon
The Rainbow Effect
30
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Posted - 2013.12.18 01:50:00 -
[1] - Quote
Hello ,
My name is , I play ur game under the name HERMAN HARDON. I have enjoyed ur game for the past year. Even with the bugs and mistakes I feel this game has a ton of potential once you work out some of the major issue.
If its at all possible I would like for someone to view my transactions and see the amount of money I have invested into this game you are creating. I assume that is more then MOST of the player base . I ask that u do this to see that I have been a loyal customer since I started playing. I also ask that if this ticket doesn't pertain to this department that you forward it to the department it belongs to .
On to the issue at hand . Due to some of the posts on the forums, which I rarely view . Mostly due to all the complaining and trolling . But viewing the post brought up a sore subject . Contact grenades . Now I had purchased ALOT of them thinking that one day soon there was going to be a market and that they would fetch a big pay out . Well really I don't even think it should matter why I bought it , just that I did . When I made the purchase of 7,000 + of them at 30 aur a piece "you" CCP had them labeled as for each unit had a quanity of 3 per . A week later you dropped the price down to half price . I thought that was bad timing on my part and felt like an idiot . Little to my knowledge it gets worse. A week after that you had went into "my" inventory and changed the amounts of quantitys in each unit I had bought .
Would you describe that product as to be broken or defective ? Its pretty clear you determined that something was "wrong" with them hence the changes . I feel like you could of handled this in a much better manner . The way I see it you had 3 reasonable options , to satisfy ur custmers .
Option1 recall all that were sold and not used in inventory and returning the aur spent
Option2 the ones that were sold leave as is "in inventory" and released a new version with the corrected amounts into market
Option3 offer no refund and hide behind eula
The first 2 options would seem like the better choice when it comes to dealing with potential custmers . The way it is now is that the ppl that invest most into the game and buy aur items in bulk would seem to be punished , instead of rewarded . This just doesn't seem like the best way to go about dealing with ppl and repeat custmers . Would you take an omega booster that's labeled as 2x sp and cut it down to 1 3/4 without at least offering back the aur spent ? This makes no sence to me as to how anyone can find this a "FAIR" business practice.
I have sent in a ticket before on this matter and I was very polite , I was told by the person who contacted me back said it wasn't up to them and suggested that I post my problem on the forums. They said that a lot of the dev read the posts . Well I got no response from devs , just ppl TROLLING . Hence the reason I asked that you personally" who" is reading this can forward it into the hands of the powers that be .
Thanx You,
HERMAN HARDON
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Thurak1
Psygod9
D.E.F.I.A.N.C.E
431
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Posted - 2013.12.18 02:03:00 -
[2] - Quote
Yep you can pretty much expect nothing to happen from a forum post. The person responding to your ticket is a spinless twit that simply wants to close out tickets and avoid confrontation.
Don't give CCP any of your money they are a bunch of dammed crooks. |
Shinobi MumyoSakanagare ZaShigurui
KOBAYASHI MARU PROJECT
226
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Posted - 2013.12.18 02:17:00 -
[3] - Quote
You are very adult and professional about how your handling this matter .
I hope your situation becomes resolved in your favor and if not keep the community posted so that others can and will be aware of these happenings .
" BANE " of ALL vehicle users , Crush , Kill and Destroy ALL vehicles !!!!!
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Maken Tosch
DUST University
Ivy League
5921
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Posted - 2013.12.18 03:13:00 -
[4] - Quote
1. www.dust514.com/support <<<------- Support Tickets are only accepted through this link
2. You agreed to the EULA before being able to play the game. A copy of the EULA is available at the bottom of this forum page. Please read section 10.
3. If you bought them back when the game was still in beta (before May 14, 2013) then you had a much higher risk of seeing changes made to the grenades than you do now. Those grenades were clearly OP and anyone smart enough to see that would never have invested 210,000 AUR into buying 7,000 units of these things.
OK, CCP. When are knives finally going to be improved?
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Maken Tosch
DUST University
Ivy League
5921
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Posted - 2013.12.18 03:16:00 -
[5] - Quote
If it makes you feel any better, you are not the first person to do this. Someone else did the same thing earlier and purchased 3,000 units of this stuff back when they were clearly OP and everyone plus their grandma was wanting them nerfed.
OK, CCP. When are knives finally going to be improved?
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Herman Hardon
The Rainbow Effect
31
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Posted - 2013.12.18 03:43:00 -
[6] - Quote
Maken you sure you dont work for ccp? You seem to defend there unfair custmer relations practices whole heartily. I do know to send it to support, and I did. Your telling me that before I buy an item in market I need to come on forums and see if the cummunity has an issue with what I wanna buy? Some ppl dont read every post posted . Sorry I dont have time for all that. Nor should I have to ! When you buy something thing that is labeled as X , I expect to get what I bought NOT X-2 !
Lets say there is an omega passive booster on market 6X sp you buy 10 of them then the community decides you have an unfair advantage so ccp takes ur 6X booster and makes it a 2X booster . You as a custmer are okay with that?
Eula or no eula that is not good business practice, are you that much of a ccp suck up you cant see that?!?!? |
Herman Hardon
The Rainbow Effect
31
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Posted - 2013.12.18 04:15:00 -
[7] - Quote
Maken Tosch wrote:If it makes you feel any better, you are not the first person to do this. Someone else did the same thing earlier and purchased 3,000 units of this stuff back when they were clearly OP and everyone plus their grandma was wanting them nerfed.
Was the item considered broken? Was it defective in anyway? Did the item lose value by the changes made? Id answer yes to all. They can check this by seeing how many ppl have bought any post nerf and how often u see a kill with a aur contact nade in ur kill feed. To say the item bought didnt lose its value is undeniable. To say that what it was advertised as and then changed to were one and the same would be a false statement. |
Ulysses Knapse
Villore Sec Ops
Gallente Federation
783
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Posted - 2013.12.18 04:19:00 -
[8] - Quote
Herman Hardon wrote:I play ur game under the name HERMAN HARDON.
No, really?
What's the difference between an immobile Minmatar ship and a pile of garbage?
The pile of garbage looks nicer.
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Malkai Inos
Onikanabo Brigade
Caldari State
1100
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Posted - 2013.12.18 05:19:00 -
[9] - Quote
Hey man, how's it goin'?
Are you still trying to extort money from CCP, you spent willingly and in full knowledge of the contractual fineprint, by starting or commenting on countless threads?
Keep goin' bro. Just four more months and you'll get your 'nades refunded and totally not a ban.
You 'da man.
You can take a benign object, -you can take a cheeseburger and deconstruct it to its source...
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Thurak1
Psygod9
D.E.F.I.A.N.C.E
436
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Posted - 2013.12.18 05:42:00 -
[10] - Quote
You have really low standards for customer experiance dont you?
I would love to sell you some stuff on ebay and ship only half of it to you with a EULA at the end of my ebay posting saying that quantities and iteams may change at any time even after purchase has been completed. |
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Malkai Inos
Onikanabo Brigade
Caldari State
1100
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Posted - 2013.12.18 05:57:00 -
[11] - Quote
Thurak1 wrote:You have really low standards for customer experiance dont you? I would love to sell you some stuff on ebay and ship only half of it to you with a EULA at the end of my ebay posting saying that quantities and iteams may change at any time even after purchase has been completed. I would contact the appropriate channels and, if that fails, immediately seek legal counseling on the matter without further bothering uninvolved bystanders.
Herman on the other hand is spamming your ratings and releasing open letters directed to you about an issue that persists for several months now, knowing that this hasn't done anything to settle the case so far and thus probably won't either.
My response would have been different if this would've been his first attempt to contact CCP about this. It is not. Look at some of the posts i linked and their respective dates.
You can take a benign object, -you can take a cheeseburger and deconstruct it to its source...
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Herman Hardon
The Rainbow Effect
31
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Posted - 2013.12.18 11:21:00 -
[12] - Quote
Thats pretty good how ya brought over some of my posts on this matter , wish I was that computer savvy. You are correct this isnt my first attemp , it says that right in the post. This is were CCP told me to post my issue , as it also says in my post . I have gotten very little help when it comes to this typic. Any other merchandise in the world and this would be illegal. It is a very valid argument that could of been handled diffrent on both ends.
It hurts noone to offer a rembursment when you change a product that drastically . Exchange or recall somthing that you now have a problem offering as it is labeled and discribed as. Its just normal to do so .
Any company that sells you ANYTHING should have a reasonable return policy. Anything is better then we can change anything at anytime .
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Talos Alomar
Subdreddit
Test Alliance Please Ignore
1828
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Posted - 2013.12.18 13:45:00 -
[13] - Quote
Herman Hardon wrote:Maken you sure you dont work for ccp? You seem to defend there unfair custmer relations practices whole heartily. I do know to send it to support, and I did. Your telling me that before I buy an item in market I need to come on forums and see if the cummunity has an issue with what I wanna buy? Some ppl dont read every post posted . Sorry I dont have time for all that. Nor should I have to ! When you buy something that is labeled as X , I expect to get what I bought NOT X-2 !
Lets say there is an omega passive booster on market 6X sp you buy 10 of them then the community decides you have an unfair advantage so ccp takes ur 6X booster and makes it a 2X booster . You as a custmer are okay with that?
Eula or no eula that is not good business practice, are you that much of a ccp suck up you cant see that?!?!?
Look, you made a large investment in a certain type of item even though the EULA warned you that things might get changed and then you won't be able to get a refund. You had that information freely available to you. You ignored it. I don't think it's CCP's fault you made a disastrously terrible investment. It was on you to use caution when buying things when everything is subject to change.
Try to kill it all you want CCP, I still <3 my laser.
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