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ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 14:46:00 -
[1] - Quote
So here we goGǪ
Low City Socket with Disk Structure GÇô Outside the city and under the disk there is a texture glitch that caused my tank to instantly explode.
I submitted my first Trouble Ticket when I lost 2 vehicles in the same map, the second was a test to make sure I wasnGÇÖt hit by anything player related.
First Trouble Ticket Response I received compensation for my losses, an apology, and assurance that it would be fixed.
So a few days went by and the same thing happened.
This time I submitted ticket with reference to my first ticket so the person handling it could quickly get the story. The second Trouble Ticket GOT ABSOLUTELY NO FORM OF COMPENSATION with an apology stating that the game is a work in progress.
When I issued the statement as follows:
GÇ£So to be clear:
1)You know itGÇÖs an issue.
2)You give 1 refund
3)You donGÇÖt fix the problem causing the issue
4)You then deny all further requests resulting in your error that you know about.GÇ¥
The response was:
GÇ£Hi,
We are working on a fix and the fix will be deployed as soon as possible.GÇ¥
Shame on you CCP, for all of your support your company has absolutely NO INTEGRITY.
For all your glitches that I deal with, for all your game mechanics that need work, for your content that your promise to eventually deliver, this pretty much sums up what the world should know about how you handle problems.
I am hoping this was simply one of your customer support representatives going rogue, but it doesn't look good on you.
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Timothy Reaper
WASTELAND JUNK REMOVAL
411
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Posted - 2013.09.17 15:02:00 -
[2] - Quote
Did you call in the tank inthe same area as the first time it glitched? If so, why did you try it again before any notice that the glitch had been fixed? |
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CCP Logibro
C C P
C C P Alliance
1946
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Posted - 2013.09.17 16:05:00 -
[3] - Quote
Locked for duplicate thread.
CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics
@CCP_Logibro |
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