The closest thing to any loyalty program that CCP has ever offered is free access to an exclusive station that can only be accessed by players who have been around for ten years.

TEN YEARS!!!!! Just for access to a station.

But if you're one of those folks who have never missed a billing since 2003 for Eve Online, like those four guys did in Fanfest 2013, then you were awarded a collector edition Nvidia graphics card known as The Titan with a signed sketch of one of the four titans of Eve Online.

But that was it. I don't recall CCP every having a loyalty program beyond that. And just because other companies do it that doesn't mean CCP is obligated to do so. Other companies do it because they can financially support it. I don't know about CCP.

By the way, CCP has been much appreciative with the customers. If you have problems with the merc pack items such as...

1. Unable to access what you bought.
2. Items not showing in your hangar after spending AUR.
etc.

then you can contact CCP via the petition system at www.dust514.com/support. They can follow up fairly quick I can assure you.



You do realize you can SEE the items before purchasing them, right? You can even look up their stats. If you didn't do that before purchasing, the fault is on you.

For Dust to be pay-to-win, there has to be clear and definite advantages to your gameplay that money gets for you, that playing free does not.

There is a disconnect between how valuable CCP thinks its items and equipment are, and what we know it to be. CCP dramatically overestimates how valuable its consumables are. To most of us, a fitting, and everything on it is like toilet paper.

Pretty much all of us look at the AURUM shop and laugh our asses off, because we know it's idiotic to spend the amount of money that CCP requests for consumable items.
Prices need to come down by like 70-90% before people even consider dropping a nickle here or a dime here for the crap consumables.
Only the blueprints have real value because they stay with you.

STD level blueprints are hardly pay-to-win. The OP's point stands, we have no incentive to buy any of this useless crap, and the ones that do should be rewarded.
PlayStation store says, "Thank you for your purchase." Why doesn't Dust?

Well....lets see what to say about this topic. People who pay for the game and pay to support the game should be given different advantages or different things the allow them to have a better or easier time of things. I think that for each 50 dollars spent should be access to more cosmetic suits ones that look really bad ass to walk around in, even if they don't do much. Possibly give rewards based on how the recruiter rewards occur, nothing insanely powerful, but powerful enough or namesake enough that people know you donate to the game. Maybe even instead of all this, paying customers get to vote on and choose which updates/items CCP works on next to update. Essentially making them voting members of the community and have the price tag to get to be able to vote even the cheapest package on the game. In a lot of games though, vip status is given to those who donate over a certain amount, so possibly Dust could have a VIP mode, that gives you a 25% or X% when you die you will not loose X amount of items or vehicle parts and that you get a better scavenging table to loot from or something like that. Free players will always complain that doing anything is paying to win, however, if they aren't willing to even pay five dollars to support the game their opinnion really doesn't matter, they are just a leech off of everyone else's generousity.

So you bought a product.that you knew was not something you really wanted just so you could support CCP. That's cool.

Now you want CCP to give you free stuff because of your generosity. Sounds less like loyalty and more llike fishing for free or special unique snowflake gear.

If you were a loyal customer then you would buy CCP's products and be happy that they keep.the servers on. Anything that they give out on top of that is icing on the cake.

We're not being negative. I deal with customer appreciation everyday. To the point where my team has been recognized as exceptional in both our city and our company. I can tell you that the way to get free stuff from a company is NOT to buy something and then tell the store that they should give you free stuff because you just bought their crap product...

At least I wouldn't give you free stuff. I would probably tell you know and then have a laugh about you with one of my regulars next time I give them a good deal.