DUST Search - Statement from CPM0 - "State of affairs : Communication & Trust"

Nova Knife wrote:

Vrain Matari wrote:

The fact that the CPM has released a statement like this indicates to me that despite recent restructuring and personnel changes, an unhealthy culture abides. In Reyk or in Shanghai I do not know.

But CCP, you have to find the source of that culture and find a way to change it into something a whole lot more efficacious and a whole lot wiser than what we have now. It's a difficult situation and a big ask, but if DUST is to become the catalyst for bringing New Eden to life, it needs to be done. And swiftly, methinks.

There is a pretty apparent culture difference.

However, I don't think this is the real source of the problem, and the absolute worst thing CCP could do is turn this into a witchhunt. It's not just one person or group of people causing this, the communication gap is a roadblock that exists in the process itself, that needs to be removed at all costs. This is not about placing blame or trying to find fault in any person or team. That doesn't matter. The last thing we want CCP to take from something like this is that there is anyone in the company causing this, who would just become a scapegoat, get fired, and have CCP think they 'solved' the problem.

Now more than ever, CCP needs all of their employees to be at their best. They need to work together with each other and with the community, and any assumption that anyone needs to be blamed or is at fault for this will just take away from any cohesion they might otherwise form as a result of this effort.

TL:DR - This is not a people problem. This is a "Operating Procedure" problem.


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Vrain Matari ZionTCD 674	Posted - 2013.08.12 01:00:00 - [1] - Quote First, a thank you to the members of the CPM. You peeps are working hard in a difficult position, and whether our crazy expedition ends up smashed and forgotten on the rocks or pillaging the heart of Aquilonia(i.e. EA), your work is appreciated. For a player on the outside like myself and many others, the decisions of CCP in the development of DUST have been hard to parse. What I've intuited my way towards based on many puzzling actions is that there is a fairly-strongly-embedded culture somewhere in CCP, that is afflicted with an elitist us/them mindset, This is probably a misreading on my part, but not a total misreading. It may not be malignant at all, but more a case of benign neglect. The fact that the CPM has released a statement like this indicates to me that despite recent restructuring and personnel changes, an unhealthy culture abides. In Reyk or in Shanghai I do not know. But CCP, you have to find the source of that culture and find a way to change it into something a whole lot more efficacious and a whole lot wiser than what we have now. It's a difficult situation and a big ask, but if DUST is to become the catalyst for bringing New Eden to life, it needs to be done. And swiftly, methinks.
Vrain Matari ZionTCD 675	Posted - 2013.08.12 02:20:00 - [2] - Quote Nova Knife wrote: Vrain Matari wrote: The fact that the CPM has released a statement like this indicates to me that despite recent restructuring and personnel changes, an unhealthy culture abides. In Reyk or in Shanghai I do not know. But CCP, you have to find the source of that culture and find a way to change it into something a whole lot more efficacious and a whole lot wiser than what we have now. It's a difficult situation and a big ask, but if DUST is to become the catalyst for bringing New Eden to life, it needs to be done. And swiftly, methinks. There is a pretty apparent culture difference. However, I don't think this is the real source of the problem, and the absolute worst thing CCP could do is turn this into a witchhunt. It's not just one person or group of people causing this, the communication gap is a roadblock that exists in the process itself, that needs to be removed at all costs. This is not about placing blame or trying to find fault in any person or team. That doesn't matter. The last thing we want CCP to take from something like this is that there is anyone in the company causing this, who would just become a scapegoat, get fired, and have CCP think they 'solved' the problem. Now more than ever, CCP needs all of their employees to be at their best. They need to work together with each other and with the community, and any assumption that anyone needs to be blamed or is at fault for this will just take away from any cohesion they might otherwise form as a result of this effort. TL:DR - This is not a people problem. This is a "Operating Procedure" problem. A witch hunt would be the end of DUST - why introduce that kind of negativity into the conversation? That 'process' you refer to didn't materialize out of thin air, it was chosen, implemented and apparently has some staying power. It's the set of assumptions and beliefs behind that process that needs to change, and change always comes from the top. There is no need for it to be draconian or negative.
Vrain Matari ZionTCD 675	Posted - 2013.08.12 03:47:00 - [3] - Quote Rhapsodyy Darkforce wrote: Giev CCP Unifex on dust that dude rocks Yup. Pretty much best chance of success, i figure. But it is a very different situation from fixing EVE - he might not want the job.
Vrain Matari ZionTCD 676	Posted - 2013.08.12 12:17:00 - [4] - Quote Mavado V Noriega wrote: lolCPM lolCCP lolDUST we'll see if **** changes, bit late for this "hail mary" post tho nova DUST isnt on a fast road to recovery even IF they change as well, would still take a year or more to even get to some of the pipedreams we were lured into fro the beginning. +1 for effort but not holding my breath I think all we need to ressurect this lumbering beast is core mechanics. Imo the list of things DUST needs to make it viable(not great, not good, but viable) is fairly short and is comprised of only the core mechanics and the promised revamp to the sp system. My money says with those two areas in working order the playerbase starts to grow. It's impossible to know how doable that is given the current codebase.
Vrain Matari ZionTCD 678	Posted - 2013.08.12 21:32:00 - [5] - Quote Luke Vetri wrote: I've said it before, but how many other games developers actually communicate at all with the community? The fact that we get any development communication is amazing. Don't get me wrong, there are a lot of issue, and I think the communication is needed if Dust is to survive, especially in the area of balancing, matching and PC. But at the end of the day, they could equally well just fall silent and concentrate on working out the issues and actual coding. I forget who posted about an "excuse" that it took too much time away from actual work to communicate with the community, well it's not an excuse, it does take a considerable amount of time to do, time that could be spent designing/coding. Community communication is not usually a skill required or found of/in development. I don't really need CCP to communicate with me or the community - if they can grow a playerbase and generate a decent metacritic score and build a game that enriches New Eden on their own then fine, i'd rather think about other things gameplay related, tbh. But there's no arguing with the fact that CCP has been, for whatever reason, unable to read or unwilling to heed the warning signs that were quite obvious to the community, and has continued to lumber ahead until they got themselves into real trouble. I don't care if they communicate, i just want them to fix it. But until a better alternative is offered, the community has shown better judgement on the core issues than the developer.
Vrain Matari ZionTCD 680	Posted - 2013.08.13 12:22:00 - [6] - Quote True, CPM0 was not elected, and therefore cannot be said to be democratic representatives of the community. Balancing that fact, CCP chose well and it's obvious members of CPM0 are commited to DUST and are serving the community. Ofc i disagree with various members on various points, but that's sentience for ya. Imo we as a community got lucky with the group of people selected, they appear to work well together and are approaching the situation professionally. To divert the community away from intense focus on the core and communication at this late stage of the game would be a gross error serving DUST not at all. My two ISK is that we got lucky getting the CPM we did and we should back them up until we're satisfied that DUST has any future at all.
Vrain Matari ZionTCD 686	Posted - 2013.08.14 17:36:00 - [7] - Quote Poonmunch wrote: Joseph Average wrote: Nova Knife wrote: ..the public (or at the very least; The CPM) needs .. The semi-colon does not require a capitalized letter after it. While we are being pedantic you should realize something; in that phrase, the semi-colon is too strong. There is no need for a semi-colon (or any punctuation). Munch +1 agreed(and for superior pedantry) ;)
Vrain Matari ZionTCD 709	Posted - 2013.08.20 01:43:00 - [8] - Quote Nova Knife wrote: Aqil Aegivan wrote: Do you have clear commitments from CCP about what types of interaction between them and the CPM should be in the charter? Not asking for details but if you came away with literally no commitments from CCP then I couldn't care less about this news, the charter, or the CPM's recent efforts. ... So, they've been laying the process out for us and like I said above... We're going to try to settle on the best stages in the design process to include the CPM, and the best stages to involve the community. The big thing here is that everyone agreed that feedback needs to be accounted for earlier, before something is unable to be changed if a glaring problem is spotted. We recognize though... that sometimes there simply isn't time to rework something in cases like that. ... This is the heart of it imo. An opportunity for the CPM and the community to eyeball the outline and maybe a bit of the details of ideas before they become set in stone. It will make all the difference in the world, for DUST, for CCP, for the community. For New Eden. Good work CPM, you did what needed to be done. And kudos to CCP for the willingness to open up. The news that comes out of this once the charter is hammered out between stakeholders will be more important than any patch. For better or for worse.