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Mithridates VI
IMPSwarm
Negative-Feedback
1948
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Posted - 2013.06.05 23:01:00 -
[1] - Quote
This is a speculatory thread in response to the "MINTCHIP IS A DEV NOW" hysteria.
ITT: We examine what a community representative does and how that differs from being a game master... so people can understand that community reps, like GMs, are unlikely to be designing spaceships.
These speculations are based on job descriptions and the testimony of CCP employees past and present. It would be really helpful if a CCP staff member could get in here and clarify on some of these points so I can edit their response into the main post.
Things that a community representative does:
- Communicates with the players on key issues (expansion launches, game design changes)
- Makes themselves available to answer questions from the player base.
- Deals with queries regarding information posted on the official forums.
- Works on building a trusting relationship with the community both personally and on behalf of the business.
- Represents CCP at trade shows, TV communications, conventions.
- Historically involved with writing patch notes.
- Handles player petitions and emails on community related subjects.
- Handles news updates.
- Handles deployment messaging.
- Makes daily reports on community progress.
- Creates reports based off the scrum teams notes.
- Moderates the forums.
Things that a game master does:
- Moderates the forums.
- Address customer tickets via mail/web.
- Helps players with customer service.
- Work with development to create & manage department backlog, tool/feature requests, defects, resolve blocking issues.
- Creation of documentation and learning materials.
- Creation of customer facing web articles & tutorial video scripts.
- Live service status monitoring.
- Testing.
- Translation.
Senior GMs also:
- Perform quality assurance audits and staff training both in person and remotely.
- Other management stuff.
None of these people are directly making balance changes, nor are they a replacement for the CPM.
The main difference as far as I can determine is that a GM is more focused on customer service and maintenance of channels for that while a community rep's position contains an additional public relations element. IMO, community reps are more likely to be involved in discussions with developers.
GM positions have been advertised as part time. This doesn't exclude the possibility of there being full time GMs.
I'm not sure whether community representative can also be a part time position. |
Noc Tempre
Imperfects
Negative-Feedback
1859
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Posted - 2013.06.06 02:43:00 -
[2] - Quote
In my limited understanding, current "community representatives" are mainly focused on "Represents CCP at trade shows, TV communications, conventions." and they are hiring new people is separate positions to manage the "Works on building a trusting relationship with the community both personally and on behalf of the business.".
Either way I don't care what she did or did not do before, I only care if she is good for the future of DUST, and I will give her the chance to prove herself one way or another. |
Pseudogenesis
Subdreddit
Test Alliance Please Ignore
30
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Posted - 2013.06.19 00:51:00 -
[3] - Quote
Bump for visibility |
Booby Tuesdays
Ahrendee Frontlinez
Omega Commission
102
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Posted - 2013.06.19 01:08:00 -
[4] - Quote
In layman's terms, she's the liaison between CCP and the community. |
x-Sasquatch-x
Algintal Core
Gallente Federation
15
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Posted - 2013.06.19 01:53:00 -
[5] - Quote
I like her you tube videos so informative |
Aoena Rays
Bragian Order
Amarr Empire
215
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Posted - 2013.06.19 01:55:00 -
[6] - Quote
Eterne is rep too. So is Falcon. |
SoTa PoP
Internal Error.
Negative-Feedback
2641
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Posted - 2013.06.19 04:12:00 -
[7] - Quote
great thread  |
hooc order
Deep Space Republic
410
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Posted - 2013.06.19 04:14:00 -
[8] - Quote
Unpaid CCP appointed stooges. |
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