DUST Search - How long do I have to wait for my help ticket to be processed?

Second Cerberus wrote:

Optional skill point respec:
Due to upcoming changes to the Skill Tree progression system we will be offering players an one time option to send a petition to our customer support staff via http://dust514.com/community/support/ and request a character skill point respec. This offer will be available once changes to the Skill Tree progression system is deployed to the Tranquility server and we will keep you posted on the date of that deployment. To obtain a skill respec, you will need to send a ticket to our customer support staff via the official DUST 514 website at http://dust514.com/community/support/ or send an e-mail to [email protected], specifically requesting a skill reset. When doing so please title your request "Skill Respec".

Please bear in mind that it may take a few days to process your request and enable respecs/reset on your accounts, but by titling your petition with "Account Reset" or "Skill Respec" you can assist us in speeding up this process. Thank you.

To be clear Iron Wolf, I agree this information is available on the forums, but in the post I bolded above there is a clear case for why people might think the respec would happen within a few days. I only suggested that a sticky in General could clarify the question.

Or people can just keep noob stomping. Makes no difference to me.

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
843 Unorthadox Hunter BurgezzE.T.F Orion Empire 8	Posted - 2013.05.18 16:18:00 - [1] - Quote How long did it take someone to get the opt. Respec to get processed, I believe I was suppose to tittle Skill Reset Correct? How long did it take some players to get theirs and any1 still waitin for theirs?
Xender17 Oblivion S.G.X 81	Posted - 2013.05.18 16:23:00 - [2] - Quote Sent mine on Tuesday. Idk when im gonna get it.
Tank Eater KiLo. 1	Posted - 2013.05.18 16:24:00 - [3] - Quote 843 Unorthadox Hunter wrote: How long did it take someone to get the opt. Respec to get processed, I believe I was suppose to tittle Skill Reset Correct? How long did it take some players to get theirs and any1 still waitin for theirs? As of last night, still waiting on both my chars. Submitted 2 on 5/14
Oshieh ZionTCD Unclaimed. 0	Posted - 2013.05.18 16:26:00 - [4] - Quote yep submitted 5/14 still waiting
Iron Wolf Saber Den of Swords 4307	Posted - 2013.05.18 16:28:00 - [5] - Quote My gawd can't you people read? Resets (0ing out your character to get merc pack refunds) started on 5/14 Respecs (refuning your sp) will be given out when the ONCE the skill tree is redesigned.
Draven Coldburn Crux Special Tasks Group Gallente Federation 1	Posted - 2013.05.18 16:30:00 - [6] - Quote 843 Unorthadox Hunter wrote: How long did it take someone to get the opt. Respec to get processed, I believe I was suppose to tittle Skill Reset Correct? How long did it take some players to get theirs and any1 still waitin for theirs? The title is supposed to be Skill Respec. If you received your reply email, you may want to reply back and make that correction just to be safe. The respec will happen in a matter of days from now. I'm guessing probably tuesday when PSN is updated. My message reply did say "in the coming days" and not "weeks".
Second Cerberus Villore Sec Ops Gallente Federation 38	Posted - 2013.05.18 16:35:00 - [7] - Quote Iron Wolf Saber wrote: My gawd can't you people read? Resets (0ing out your character to get merc pack refunds) started on 5/14 Respecs (refuning your sp) will be given out when the ONCE the skill tree is redesigned. Hey Iron Wolf, I have previously red the Dev post but maybe a link would have sufficed to answer their question. a sticky in General would probably help the situation.
DUST Fiend OSG Planetary Operations Covert Intervention 3101	Posted - 2013.05.18 16:35:00 - [8] - Quote It should be within a week, I would imagine. Keep on them with your support ticket and mailing them at [email protected] just don't spam it. They probably got a ton of requests, just put your tickets in and be patient.
Iron Wolf Saber Den of Swords 4307	Posted - 2013.05.18 16:38:00 - [9] - Quote Second Cerberus wrote: Iron Wolf Saber wrote: My gawd can't you people read? Resets (0ing out your character to get merc pack refunds) started on 5/14 Respecs (refuning your sp) will be given out when the ONCE the skill tree is redesigned. Hey Iron Wolf, I have previously red the Dev post but maybe a link would have sufficed to answer their question. a sticky in General would probably help the situation. How about you read the blue post already posted? https://forums.dust514.com/default.aspx?g=posts&t=75833&find=unread [quote =CCP] Skill point progression: Based on your feedback we will be doing further adjustments to skill point requirements for specializations, which received a massive rework in Uprising along with the new node based visualization of the tech tree. Our plan is to address this by tweaking skill point requirements GÇô and in that process reimburse you with the skill points that youGÇÖve spent back to your unused skill pool. Additionally, we are planning an optional skill point respec of skill points to players via petitioning our game masters after this change occurs, in case some of you may not be completely satisfied with your original choices. We also believe that this will solve some dropsuit requirements that were changed in Uprising, giving you easier access to those items again. Details about changes to the skill point progress will be forthcoming when available, and weGÇÖll provide an updated spreadsheet in advance of that (the previous one provided) here. [/quote]
The Attorney General ZionTCD Unclaimed. 6	Posted - 2013.05.18 16:44:00 - [10] - Quote CCP should just reset everyone who has asked for a respec more than once, or are too impatient to wait until the announcement is made. People getting all up in arms about it because they screwed their own skills leading up to PC.

Second Cerberus Villore Sec Ops Gallente Federation 38	Posted - 2013.05.18 16:46:00 - [11] - Quote Optional skill point respec: Due to upcoming changes to the Skill Tree progression system we will be offering players an one time option to send a petition to our customer support staff via http://dust514.com/community/support/ and request a character skill point respec. This offer will be available once changes to the Skill Tree progression system is deployed to the Tranquility server and we will keep you posted on the date of that deployment. To obtain a skill respec, you will need to send a ticket to our customer support staff via the official DUST 514 website at http://dust514.com/community/support/ or send an e-mail to [email protected], specifically requesting a skill reset. When doing so please title your request "Skill Respec". Please bear in mind that it may take a few days to process your request and enable respecs/reset on your accounts, but by titling your petition with "Account Reset" or "Skill Respec" you can assist us in speeding up this process. Thank you. To be clear Iron Wolf, I agree this information is available on the forums, but in the post I bolded above there is a clear case for why people might think the respec would happen within a few days. I only suggested that a sticky in General could clarify the question. Or people can just keep noob stomping. Makes no difference to me.
843 Unorthadox Hunter BurgezzE.T.F Orion Empire 8	Posted - 2013.05.18 16:51:00 - [12] - Quote Well That explained it well I read that and I thought it was edited when the weapons were put in when they were going to edit the skill tree, my bad
Cody Sietz The Tritan Industries RISE of LEGION 122	Posted - 2013.05.18 16:52:00 - [13] - Quote My reply said it would be in the coming days.
The Attorney General ZionTCD Unclaimed. 6	Posted - 2013.05.18 16:52:00 - [14] - Quote Second Cerberus wrote: Optional skill point respec: Due to upcoming changes to the Skill Tree progression system we will be offering players an one time option to send a petition to our customer support staff via http://dust514.com/community/support/ and request a character skill point respec. This offer will be available once changes to the Skill Tree progression system is deployed to the Tranquility server and we will keep you posted on the date of that deployment. To obtain a skill respec, you will need to send a ticket to our customer support staff via the official DUST 514 website at http://dust514.com/community/support/ or send an e-mail to [email protected], specifically requesting a skill reset. When doing so please title your request "Skill Respec". Please bear in mind that it may take a few days to process your request and enable respecs/reset on your accounts, but by titling your petition with "Account Reset" or "Skill Respec" you can assist us in speeding up this process. Thank you. To be clear Iron Wolf, I agree this information is available on the forums, but in the post I bolded above there is a clear case for why people might think the respec would happen within a few days. I only suggested that a sticky in General could clarify the question. Or people can just keep noob stomping. Makes no difference to me. See the part I underlined? That is more important than the qualifier about how long it might take to process your request. The information is clear and explicit. Some people are just incapable of doing basic reading. For once, CCP has been crystal clear on this one, and yet people here can't seem to figure it out.
Unit-775 Villore Sec Ops Gallente Federation 41	Posted - 2013.05.18 17:18:00 - [15] - Quote The Attorney General wrote: CCP should just reset everyone who has asked for a respec more than once, or are too impatient to wait until the announcement is made. People getting all up in arms about it because they screwed their own skills leading up to PC. how about add them to the end of the queue? Handing them a reset would be to hard. I am still wondering how many idiots will accidently ask for a reset instead of a respec, this will be quite funny to watch.
The Attorney General ZionTCD Unclaimed. 6	Posted - 2013.05.18 17:31:00 - [16] - Quote Unit-775 wrote: The Attorney General wrote: CCP should just reset everyone who has asked for a respec more than once, or are too impatient to wait until the announcement is made. People getting all up in arms about it because they screwed their own skills leading up to PC. how about add them to the end of the queue? Handing them a reset would be to hard. I am still wondering how many idiots will accidently ask for a reset instead of a respec, this will be quite funny to watch. People need to be punished for being idiots. Especially when they refuse to do any research for something that they seemingly want so badly. If someone can't read an announcement post and figure that out, then it is almost assured that they will spend their SP poorly again and be crying for another kick at the can in a week. Save us all the trouble and wipe them for being too thick to grasp straightforward language. Maybe then they will just quit and the collective IQ of Dust players will jump 60 points.
Noc Tempre Imperfects Negative-Feedback 1551	Posted - 2013.05.18 17:45:00 - [17] - Quote SoonGäó
Draxus Prime BurgezzE.T.F Orion Empire 567	Posted - 2013.05.18 18:31:00 - [18] - Quote Noc Tempre wrote: SoonGäó slaps you
crazy space 1 Krullefor Organization Minmatar Republic 1201	Posted - 2013.05.18 18:35:00 - [19] - Quote Iron Wolf Saber wrote: My gawd can't you people read? Resets (0ing out your character to get merc pack refunds) started on 5/14 Respecs (refuning your sp) will be given out when the ONCE the skill tree is redesigned. when, you wrote some words but you didn't say when, at all. We're not dumb.
Aqua-Regia Ahrendee Mercenaries 101	Posted - 2013.05.19 03:05:00 - [20] - Quote annoying as He**



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