You're asking CCP to learn?

They had nearly 10 years to learn before they even launched Dust on how to communicate with a community, and look at Fanfest 2014.

This company is ADD, if ADD meant Association Down-syndrome Disorder.

Yup. The complete failure comes down to "this should have been mentioned sooner", "Rouge should have known that the round table would not have been streamed" (this is why he walked off stage without even saying "oh, right; your SP and stuff will transfer."), and "tone deafness."

The CPM knew about Legion will in advance and I remember hearing Jenza say something like "This is cool but tell people sooner" and one of the CPM members basically was mortified after the event. One of the key bitter points for me was that I paid the stupid 20 dollars for an HD steam. The chat went absolutely wild with the news about Legion. It was mostly positive from the people that stated they played DUST. And then Rouge walked off the stage without answering the three big questions: "SP, character stats, and my stuff." After that, the tone went from "well, at least CCP can do what they want with DUST!" to "Did you just cancel the game and completely wipe out our purchases." By signature is a paraphrase of Boogie2988's character 'Francis': it is exactly how I felt after essentially being told "sorry dude; the princess is in another castle. Purchase your stuff again."

I think if they would have opened more carefully with "we cannot do what we want to do with DUST on the PS3 so we are moving the game to the PC" and state right out there in the open what is going to transfer, the outcry from the community would have been fairly small. But with how it played it, it seemed like CCP was getting the favor of their loyal players and actively taking a dump on the console game. Hell, even just "Project Legion IS DUST 514 on the PC; same game" would have stopped the fires because you had people wondering if everything was just getting sucked down the toilet.

It entirely comes down to how poorly the information was revealed rather than the quality of the information in my opinion. For a company that is literally known as Crowd Control Productions, their ability to control the crowd has been shockingly inept.

Who cares about fanfest?
CCP can have my money when they make a decent product. Fanfest is just a way to get people to buy something to learn about more stuff they can buy.