DUST Search - Support Tickets.

Big Burns wrote:

Maken Tosch wrote:

It depends on how urgent the petition really is. And it better be seriously urgent, otherwise the GMs are not gonna like you if you labeled it as urgent. Generally they take about a few days for urgent petitions. Non-urgent petitions usually take between a week and a month.

If you don't mind me asking, what type of petition did you set up?

You can send a direct email to them at [email protected]. But don't rely on it too much since the normal petition system helps you track its status.

I didn't mark my ticket as urgent. It was concerning the APEX suits. I haven't played in a few months so I decided to buy aurum to give me a boost to catch up with everyone. I purchased a APEX suit, thinking it came with a heavy machine gun, but it came with a forge gun instead. I was un-aware of any knowledge displayed on the Forums. Someone lied to me and said that the Gal Apex came with a machine gun. I got trolled. I'm just hoping that CCP has mercy on me and agrees that they should display all content items on anything that is related to aurum.

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Big Burns Dem Durrty Boyz General Tso's Alliance 341	Posted - 2015.01.22 06:02:00 - [1] - Quote How long does it usually take to get a response back from these guys? I put one in yesterday and still haven't heard anything yet. I'm a try-hard, because half my team sits in the MCC.
HOLY PERFECTION G.L.O.R.Y General Tso's Alliance 11	Posted - 2015.01.22 06:09:00 - [2] - Quote normally a month no joke GO BIG OR GO HOME!
Big Burns Dem Durrty Boyz General Tso's Alliance 341	Posted - 2015.01.22 06:09:00 - [3] - Quote HOLY PERFECTION wrote: normally a month no joke da faq! I'm a try-hard, because half my team sits in the MCC.
7th Son 7 Chatelain Rapid Response Gallente Federation 359	Posted - 2015.01.22 06:13:00 - [4] - Quote Big Burns wrote: How long does it usually take to get a response back from these guys? I put one in yesterday and still haven't heard anything yet. When I filed one I had a response within a few days Conduct on the battlefield is the ultimate measure of a man
HOLY PERFECTION G.L.O.R.Y General Tso's Alliance 11	Posted - 2015.01.22 06:15:00 - [5] - Quote really both of mine took a month or two GO BIG OR GO HOME!
Maken Tosch DUST University Ivy League 10832	Posted - 2015.01.22 07:22:00 - [6] - Quote It depends on how urgent the petition really is. And it better be seriously urgent, otherwise the GMs are not gonna like you if you labeled it as urgent. Generally they take about a few days for urgent petitions. Non-urgent petitions usually take between a week and a month. If you don't mind me asking, what type of petition did you set up? You can send a direct email to them at [email protected]. But don't rely on it too much since the normal petition system helps you track its status. On Twitter: @HilmarVeigar #greenlightlegion #dust514 players are waiting.
Yokal Bob Titans of Phoenix VP Gaming Alliance 672	Posted - 2015.01.22 07:48:00 - [7] - Quote 3/4 days /{o.o}/ ---L Inflatable hammer strikes again
deezy dabest IMPERIAL SPECIAL FORCES GROUP 1814	Posted - 2015.01.22 08:01:00 - [8] - Quote Support tickets in Dust work better than anything else. GMs will get you taken care of as quickly as possible. If your ticket is something simple or something urgent expect it to take no more than a few days. For less urgent issues or things that require them to communicate with other parts of the team it can take up to several weeks.
Big Burns Dem Durrty Boyz General Tso's Alliance 343	Posted - 2015.01.22 18:26:00 - [9] - Quote Maken Tosch wrote: It depends on how urgent the petition really is. And it better be seriously urgent, otherwise the GMs are not gonna like you if you labeled it as urgent. Generally they take about a few days for urgent petitions. Non-urgent petitions usually take between a week and a month. If you don't mind me asking, what type of petition did you set up? You can send a direct email to them at [email protected]. But don't rely on it too much since the normal petition system helps you track its status. I didn't mark my ticket as urgent. It was concerning the APEX suits. I haven't played in a few months so I decided to buy aurum to give me a boost to catch up with everyone. I purchased a APEX suit, thinking it came with a heavy machine gun, but it came with a forge gun instead. I was un-aware of any knowledge displayed on the Forums. Someone lied to me and said that the Gal Apex came with a machine gun. I got trolled. I'm just hoping that CCP has mercy on me and agrees that they should display all content items on anything that is related to aurum. I'm a try-hard, because half my team sits in the MCC.
Maken Tosch DUST University Ivy League 10841	Posted - 2015.01.22 19:46:00 - [10] - Quote Big Burns wrote: Maken Tosch wrote: It depends on how urgent the petition really is. And it better be seriously urgent, otherwise the GMs are not gonna like you if you labeled it as urgent. Generally they take about a few days for urgent petitions. Non-urgent petitions usually take between a week and a month. If you don't mind me asking, what type of petition did you set up? You can send a direct email to them at [email protected]. But don't rely on it too much since the normal petition system helps you track its status. I didn't mark my ticket as urgent. It was concerning the APEX suits. I haven't played in a few months so I decided to buy aurum to give me a boost to catch up with everyone. I purchased a APEX suit, thinking it came with a heavy machine gun, but it came with a forge gun instead. I was un-aware of any knowledge displayed on the Forums. Someone lied to me and said that the Gal Apex came with a machine gun. I got trolled. I'm just hoping that CCP has mercy on me and agrees that they should display all content items on anything that is related to aurum. Ah, then there was your problem. You didn't do enough research on what you were going to buy. Something of that kind of value should always be preceded with enough research. The search function of the Dust forums would've been the first place for you to go to. If you go into the advanced settings, you can even narrow the search to posts made by the Devs which would've eventually led you to the spreadsheets that have all the fitting details. But in any case, if you don't want the APEX suit because of the weapon it carries, perhaps CCP could just simple take back the suit and refund you the AUR so you can spend it on another APEX suit. No guarantees though. On Twitter: @HilmarVeigar #greenlightlegion #dust514 players are waiting.

Big Burns Dem Durrty Boyz General Tso's Alliance 343	Posted - 2015.01.23 04:08:00 - [11] - Quote That's what I'm hoping for. Day 3 and still no response. I'm a try-hard, because half my team sits in the MCC.
demonkiller 12 The Rainbow Effect Negative-Feedback 512	Posted - 2015.01.23 05:03:00 - [12] - Quote Big Burns wrote: How long does it usually take to get a response back from these guys? I put one in yesterday and still haven't heard anything yet. All of mine get answered within a day, but the shanghai schedule is different to most of the world in terms of holidays and such so i'd give it up to a week
Meisterjager Jagermeister Red and Silver Hand Amarr Empire 751	Posted - 2015.01.23 05:56:00 - [13] - Quote How do they answer back, by email or do we need to login to where we filed ticket? AKA - StarVenger

GM Archduke Game Masters C C P Alliance 938	Posted - 2015.01.23 06:14:00 - [14] - Quote Hey there. Sorry about that, sometimes we do get swamped with tickets, and there's only so much we can do. We do try to avoid too long delays in our replies, but sometimes there are high priority tasks, projects, etc. Patience, young Mercenary. Uncle Archduke will get there. Also, CS is mostly in Iceland, but we're technically providing 24/7 support anyway. Then again, we're also working on EVE Online, and all kinds of other sh...stuff. GM Archduke CCP Customer Support \| EVE Online \| DUST 514



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