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Corpmate has negative aurum and CCP are ignoring him

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Scoota Eu GunFall Mobilization 71	Posted - 2014.04.07 07:56:00 - [1] - Quote A corpmate of mine has spent an eyewatering sum in Dust 514 on all manner of booster and aurum gear, However upon logging in last weekend to find himself at close to -200,000Aur and all his boosters removed. He is more than a little confused and upset. I told him to do what I'd tell anyone to do, file a petition. It has been almost a week and no reply, is this usually the case with other people having problems like this?
Stupid Blueberry Nova Corps Marines Ishuk-Raata Enforcement Directive 124	Posted - 2014.04.07 08:02:00 - [2] - Quote pretty sure this thread violates one of their blah blah's. bumping anyway, hope your friend gets his issue fixed.
Garrett Blacknova Codex Troopers 4988	Posted - 2014.04.07 08:04:00 - [3] - Quote Almost a week and no reply is fairly common for support tickets. Not "normal" in the sense that it always happens, but it does happen often enough that it's not something to be overly surprised by. There isn't a specified turnaround time on them, so there's no obligation for CCP to respond immediately, but they will work on it when they can. Could be worse, you could be trying to contact Ubisoft Support.
Viktor Hadah Jr Critical-Impact 3343	Posted - 2014.04.07 08:04:00 - [4] - Quote RMT? 100Mil+ ISK Lottery Queen improves gameplay by 100% Inertia dampeners are for poors
Scoota Eu GunFall Mobilization 71	Posted - 2014.04.07 08:06:00 - [5] - Quote I was trying to as unspecific as possible but more just trying to try and get anybody with a previous experience of aur issues being sorted out to weigh in on this. Any petition I've filled in has usually been looked at sooner than this, and they were for pretty menial things :S
KGB Sleep 1002	Posted - 2014.04.07 08:06:00 - [6] - Quote wait a minute though did he take advantage of the war packs when they were glitched? Because beer, that's why.
dullrust Subsonic Synthesis RISE of LEGION 54	Posted - 2014.04.07 08:07:00 - [7] - Quote Garrett Blacknova wrote: Almost a week and no reply is fairly common for support tickets. Not "normal" in the sense that it always happens, but it does happen often enough that it's not something to be overly surprised by. There isn't a specified turnaround time on them, so there's no obligation for CCP to respond immediately, but they will work on it when they can. Could be worse, you could be trying to contact Ubisoft Support. ubisoft has support!?lol I am nobody.
Scoota Eu GunFall Mobilization 71	Posted - 2014.04.07 08:09:00 - [8] - Quote Regarding RMT, I did ask him those questions along with 'This was your money in the first place right?' I chose to believe him saying it was all legitimately purchased gear. He has nothing to gain from lying to me and I'd rather not seemy bud leave Dust because of external factors! Leaving because of cloak shotties is fine.
Scoota Eu GunFall Mobilization 71	Posted - 2014.04.07 08:10:00 - [9] - Quote KGB Sleep wrote: wait a minute though did he take advantage of the war packs when they were glitched? As far as I know, no. He has only purchased Aurum packs. They were bugged? How so?
Garrett Blacknova Codex Troopers 4989	Posted - 2014.04.07 08:14:00 - [10] - Quote dullrust wrote: Garrett Blacknova wrote: Almost a week and no reply is fairly common for support tickets. Not "normal" in the sense that it always happens, but it does happen often enough that it's not something to be overly surprised by. There isn't a specified turnaround time on them, so there's no obligation for CCP to respond immediately, but they will work on it when they can. Could be worse, you could be trying to contact Ubisoft Support. ubisoft has support!?lol Well... sometimes. Last I heard, the support site was offline more often than it was accessible.

Garrett Blacknova Codex Troopers 4989	Posted - 2014.04.07 08:16:00 - [11] - Quote Scoota Eu wrote: Any petition I've filled in has usually been looked at sooner than this, and they were for pretty menial things :S Yeah, this is probably the reason. Menial problems have simple solutions. Serious problems need more investigation before they can be resolved.
bigolenuts Dirt Nap Squad. 540	Posted - 2014.04.07 08:20:00 - [12] - Quote Have him try a support forum. Doesn't sound like CCP to me. Every time I have contacted them they were fairly quick to respond. Even when I attempted to buy 1 million aurum at a discounted rate, they responded within 24 hours with a well thought out, "no"..lol "I am not a liberator. Liberators do not exist. The people liberate themselves."-1958, Ernesto "Che" Guevara
Iron Wolf Saber Den of Swords 14168	Posted - 2014.04.07 10:04:00 - [13] - Quote Mayhaps he did not provide enough details. Either way patience and resubmitting a ticket are your better options. CPM 0 Secretary Omni-Soldier, Forum Warrior, Annoying Artist \\= Advanced Caldari Assault // Unlocked
The Headless Horseman Paladin Survey Force Amarr Empire 163	Posted - 2014.04.07 15:29:00 - [14] - Quote There are only 3 possible reasons for a negative anything...... 1. Your friend is lying/joking to gain sympathy/isk (is he needy?) 2. A drunk dev stole all of it 3. Not following the rules! Im betting on #2. Can't trust them sneaky devs. Signed, Sealed, Delivered
Luk Manag of Terror TRE GAFFEL 387	Posted - 2014.04.07 15:35:00 - [15] - Quote They will crack down pretty hard on any EULA violations. There will be bullets. ACR+SMG [CEO of Terror]
Xaviah Reaper Nyain San Dirt Nap Squad. 437	Posted - 2014.04.07 15:43:00 - [16] - Quote Scoota Eu wrote: A corpmate of mine has spent an eyewatering sum in Dust 514 on all manner of booster and aurum gear, However upon logging in last weekend to find himself at close to -200,000Aur and all his boosters removed. He is more than a little confused and upset. I told him to do what I'd tell anyone to do, file a petition. It has been almost a week and no reply, is this usually the case with other people having problems like this? support ticket after ticket to CCP, do not seek help through forums. best advice i can give you Me IRL :)
JIVA TSUEDO GunFall Mobilization 1	Posted - 2014.04.14 02:49:00 - [17] - Quote This problem was resolved the day after initiating a dispute with the bank.
RemingtonBeaver Molon Labe. General Tso's Alliance 684	Posted - 2014.04.14 02:57:00 - [18] - Quote I've never had a problem getting anything resolved through ticket submission. They've always been good to me. We can pickle that.
SPACE SYPHILIS Condotta Rouvenor Gallente Federation 107	Posted - 2014.04.14 03:46:00 - [19] - Quote Negative Aurum and boosters gone means they used a stolen credit card. Put the dots together. Someone claimed the charge was fraudulent, credit card company back charged CCP. CCP then took back the stolen good also known as aurum. Tell me I am wrong.
Duran Lex Fraternity of St. Venefice Amarr Empire 704	Posted - 2014.04.14 04:34:00 - [20] - Quote Garrett Blacknova wrote: dullrust wrote: Garrett Blacknova wrote: Almost a week and no reply is fairly common for support tickets. Not "normal" in the sense that it always happens, but it does happen often enough that it's not something to be overly surprised by. There isn't a specified turnaround time on them, so there's no obligation for CCP to respond immediately, but they will work on it when they can. Could be worse, you could be trying to contact Ubisoft Support. ubisoft has support!?lol Well... sometimes. Last I heard, the support site was offline more often than it was accessible. What do you expect from those baguette munching gallente.

The dark cloud The Rainbow Effect 2763	Posted - 2014.04.14 04:51:00 - [21] - Quote SPACE SYPHILIS wrote: Negative Aurum and boosters gone means they used a stolen credit card. Put the dots together. Someone claimed the charge was fraudulent, credit card company back charged CCP. CCP then took back the stolen good also known as aurum. Tell me I am wrong. If that woulda have beeing the case then Sony would banned him from PSN. Head of public relations from The Rainbow Effect.
Heimdallr69 Heaven's Lost Property Dirt Nap Squad. 2063	Posted - 2014.04.14 05:11:00 - [22] - Quote Scoota Eu wrote: A corpmate of mine has spent an eyewatering sum in Dust 514 on all manner of booster and aurum gear, However upon logging in last weekend to find himself at close to -200,000Aur and all his boosters removed. He is more than a little confused and upset. I told him to do what I'd tell anyone to do, file a petition. It has been almost a week and no reply, is this usually the case with other people having problems like this? Bump Removed inappropriate content - CCP Logibro
Maken Tosch DUST University Ivy League 7933	Posted - 2014.04.14 06:27:00 - [23] - Quote Anything that involves money, especially aurum in this case, will take a long while to resolve because CCP needs to take the time to asses and review all transaction records to trace what happened. That and likely CCP may be flooded with too many petitions that it's causing delays. Dedicated Scout // Ninja Knifer Everything I know about the Caldari I learned at Nouvelle Rouvenor
LEHON Xeon Ahrendee Mercenaries Dirt Nap Squad. 435	Posted - 2014.04.14 07:00:00 - [24] - Quote Well, I don't quite know what to tell you with that one. Having sunk over 1m AUR into this game, I did have a negative AUR situation once, but it wasn't -200,000. I had -80 one time of which I have no idea where it came from, but a few days later it just disappeared. Always the last person to leave. Always the one cleaning up people's messes.
Scoota Eu GunFall Mobilization 74	Posted - 2014.04.14 07:43:00 - [25] - Quote It has all been sorted out now, thanks for the advice and help gents! Just took a while is all :P
Scoota Eu GunFall Mobilization 74	Posted - 2014.04.14 07:44:00 - [26] - Quote The dark cloud wrote: SPACE SYPHILIS wrote: Negative Aurum and boosters gone means they used a stolen credit card. Put the dots together. Someone claimed the charge was fraudulent, credit card company back charged CCP. CCP then took back the stolen good also known as aurum. Tell me I am wrong. If that woulda have beeing the case then Sony would banned him from PSN. You are wrong ;)
TechMechMeds SWAMPERIUM 3046	Posted - 2014.04.14 10:34:00 - [27] - Quote I have and will forever spam aurum proto, no death means anything. I'm shocked that this has happened to a fellow aurum hwore bro, we fund a fair part of the fking game lol. If you know what a telefrag match is, then I love you. The tritanium I sell is more relevant than dust has ever been.
TechMechMeds SWAMPERIUM 3046	Posted - 2014.04.14 10:35:00 - [28] - Quote Scoota Eu wrote: It has all been sorted out now, thanks for the advice and help gents! Just took a while is all :P Ah that's grand. If you know what a telefrag match is, then I love you. The tritanium I sell is more relevant than dust has ever been.
Scoota Eu GunFall Mobilization 75	Posted - 2014.04.14 10:38:00 - [29] - Quote Aurum bro's 4 lyf. Blueprint Buddies is acceptable too ;)
Patrick57 6986	Posted - 2014.04.14 10:39:00 - [30] - Quote SPACE SYPHILIS wrote: Negative Aurum and boosters gone means they used a stolen credit card. Put the dots together. Someone claimed the charge was fraudulent, credit card company back charged CCP. CCP then took back the stolen good also known as aurum. Tell me I am wrong. You are wrong. Hell is empty and all the devils are here. -William Shakespeare

TechMechMeds SWAMPERIUM 3046	Posted - 2014.04.14 10:43:00 - [31] - Quote Patrick57 wrote: SPACE SYPHILIS wrote: Negative Aurum and boosters gone means they used a stolen credit card. Put the dots together. Someone claimed the charge was fraudulent, credit card company back charged CCP. CCP then took back the stolen good also known as aurum. Tell me I am wrong. You are wrong. +1 for your SIG but how dare thee impress thyself. If you know what a telefrag match is, then I love you. The tritanium I sell is more relevant than dust has ever been.
TechMechMeds SWAMPERIUM 3047	Posted - 2014.04.14 12:53:00 - [32] - Quote Scoota Eu wrote: Aurum bro's 4 lyf. Blueprint Buddies is acceptable too ;) I'm a bpo aurum bro then lol. If you know what a telefrag match is, then I love you. The tritanium I sell is more relevant than dust has ever been.


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