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ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
17
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Posted - 2013.09.17 14:47:00 -
[1] - Quote
So here we goGǪ
Low City Socket with Disk Structure GÇô Outside the city and under the disk there is a texture glitch that caused my tank to instantly explode.
I submitted my first Trouble Ticket when I lost 2 vehicles in the same map, the second was a test to make sure I wasnGÇÖt hit by anything player related.
First Trouble Ticket Response I received compensation for my losses, an apology, and assurance that it would be fixed.
So a few days went by and the same thing happened.
This time I submitted ticket with reference to my first ticket so the person handling it could quickly get the story. The second Trouble Ticket GOT ABSOLUTELY NO FORM OF COMPENSATION with an apology stating that the game is a work in progress.
When I issued the statement as follows:
GÇ£So to be clear:
1)You know itGÇÖs an issue.
2)You give 1 refund
3)You donGÇÖt fix the problem causing the issue
4)You then deny all further requests resulting in your error that you know about.GÇ¥
The response was:
GÇ£Hi,
We are working on a fix and the fix will be deployed as soon as possible.GÇ¥
Shame on you CCP, for all of your support your company has absolutely NO INTEGRITY.
For all your glitches that I deal with, for all your game mechanics that need work, for your content that your promise to eventually deliver, this pretty much sums up what the world should know about how you handle problems.
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True Adamance
PIE Inc.
Praetoria Imperialis Excubitoris
2085
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Posted - 2013.09.17 15:44:00 -
[2] - Quote
Harden Up. I have lost tanks in equally idiotic ways. I didn't ***** to CCP about getting replacements.
I kind of wish the CCP standard response offered a prescription for "24 Tablets of HTFU" |
ABadMutha13
Nihil-Obstat Mercs
General Tso's Alliance
18
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Posted - 2013.09.17 15:47:00 -
[3] - Quote
True Adamance wrote:Harden Up. I have lost tanks in equally idiotic ways. I didn't ***** to CCP about getting replacements.
I kind of wish the CCP standard response offered a prescription for "24 Tablets of HTFU"
Strange an a-typical fan-boy response with no backing.
Thank god you shared your view. |
Robert JD Niewiadomski
NULLIMPEX INC
529
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Posted - 2013.09.17 15:53:00 -
[4] - Quote
If you knew it was going to kill your hav, why the hell had you driven there second time?! Beside publicly discussing tickets is against the eula imho... |
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CCP Logibro
C C P
C C P Alliance
1946
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Posted - 2013.09.17 15:55:00 -
[5] - Quote
GM response removed from OP. Please remember Forum Rule 9:
Quote:9. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, DUST Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.
Thanks
CCP Logibro // EVE Universe Community Team // Distributor of Nanites // Patron Saint of Logistics
@CCP_Logibro |
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